Handling that many tickets isn’t just about having a good system; it’s about understanding customer needs, streamlining workflows, and constantly evolving. So, we took this chance to dig deeper into their experiences—how by using Fluent Support they tackled their daily challenges, what worked, and what lessons they’ve learned along the way for the past few years.

Joining us in this conversation are MD. Kamrul Hasan (Head of Support at WPManageNinja), along with 2 other senior team members of their big Support team, Ibrahim Sharif (Support Lead, FluentCRM), and Mahdi (Support Lead, FluentForms). From their firsthand experiences, we’ll explore not just the mechanics of handling support but also the bigger picture of what great customer support truly means.

Let’s get into it!

Interviewing the users of Fluent Support

Uttam: Over 100,000 customer support tickets were resolved by WPManageNinja using their own Fluent Support, the best-known self-hosted Helpdesk plugin for customer support in WordPress. That’s not just a big number, right? That’s incredible. It’s a massive indicator of a system that really works. Because, you know, if you’ve ever felt bogged down by handling customer support and just can’t keep pace with your needs, their journey may offer some really valuable lessons.

For that reason, today, I’m looking forward to having a conversation with some of the key members of WPManageNinja’s customer support team. I’m here with MD. Kamrul Hasan (Head of Support at WPManageNinja), and 3 other senior members of their big support team, Ibrahim, Mahdi, and Farhan. I’m pleased to get a chance to have a chit-chat with you guys. 

So Kamrul, what we’re going to do now is, we’re going to delve into the specific challenges that you and your team faced, the reasons behind the development of Fluent Support, and the key features that have enabled them to handle this just incredible workload. I know, you were there back in 2020 when WPManageNinja first decided to build an in-house helpdesk plugin for the team. But we’ll skip the dramatic flashback—because we’ve already turned that saga into a fun-to-read comic book! Seriously, it’s way more fun to read than hearing us ramble on. So, I’d love our reader to check that out for sure!

Innovation of Fluent Support: Flashback

[Comic of the real story]

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My first question to you is—what were the biggest headaches with your previous system that pushed you to build your own in-house solution? What specific limitations were they encountering that made a change necessary? 

Kamrul: Well, back then, the primary issue was scalability. As WPManageNinja expanded, the previous system simply couldn’t cope with the growing number of support requests. Ticket loading time was a huge bottleneck, along with some other limitations of the tool.

We used to sit for minutes just for a simple ticket to load. The inefficiencies led to a significant accumulation of tickets, resulting in ticket backlogs. Pretty frustrating dealing with the inefficiencies day in and day out. 

So, my team recognized the need for a more effective way to support their expanding user base, as we’re spending more energy fighting the technical limitations of the tool we were using at that time.

Uttam: Okay, got it. So, I guess that’s how WPManageNinja reached a point that led them to this decision of actually developing an in-house ticketing system by themselves. 

Kamrul: Right, exactly. 

Uttam: Another thing, Kamrul, once Fluent Support was implemented internally, what tangible changes did you observe? What were the immediate results? On the customer service end, was the transformation almost instantaneous? 

Kamrul: Absolutely, we witnessed a significant decrease in the general ticket resolution time, and there was an uplift in customer satisfaction levels too. From that point on, that internal validation provided clear evidence of the potential market to the stakeholders.

In 2021, the solution clearly resonated with others facing similar issues, and we launched it for the wider market. And fast forward to today, Fluent Support is now powering 10,000+ businesses globally. 

Uttam: That’s great, Kamrul. Now I’d like to turn to Ibrahim.

So, Ibrahim, I’d love to get your take on this—how do you see Fluent Support fitting into the larger WPManageNinja ecosystem? Does it act as a missing piece, seamlessly integrating with other products? And more broadly, when it comes to WordPress-powered businesses, does it help boost the overall efficiency of other plugins and workflows?

Ibrahim: That’s a great question! From a firsthand perspective, Fluent Support isn’t just another helpdesk plugin—I believe, it’s a strategic enabler. When they built it, they weren’t just thinking about handling tickets; they also thought about how a ticketing system fits into the entire workflow of a WordPress-dependent business and, without a doubt, the WPManageNinja ecosystem.

We work for products like Fluent Forms, FluentCRM, FluentBooking, FluentCommunity, FluentSMTP, and other powerful tools. And, Fluent Support connects with all of them very smoothly. This makes it easier for businesses to automate customer interactions, streamline workflows, and provide better solutions without jumping between multiple platforms.

Right now, along with WPManageNinja’s own plugins, Fluent Support offers various other plugin integrations, including WooCommerce, Slack, Telegram, WhatsApp, TutorLMS, LearnDash, BetterDocs, Discord, Google Drive, Dropbox, PMPro, and a lot more.

So, to answer your question—yes, Fluent Support doesn’t work only as a standalone tool. It charges the entire support experience by connecting with the tools businesses already rely on. That makes everything more efficient, responsive, and customer-friendly.

Uttam: That’s great, Ibrahim! It’s really interesting to see how Fluent Support isn’t just solving customer support issues but actually strengthening the entire WordPress ecosystem. Now, Mahdi, I’d like to ask you, for those who are currently using Fluent Support, what are some of the standout features that seem to resonate most strongly with users? What aspects do they particularly appreciate?

Mahdi: Alright! So the biggest thing people love about Fluent Support? It just makes support easier. It takes a lot of the manual work off your plate. The automation possibilities are huge. You can set up workflows that auto-assign tickets, send saved replies, and even trigger CRM actions without having to think about it, and then there’s is email piping.

There’s advanced filtering and separate inboxes, which is super useful if you’re managing multiple products or teams. And the fact that you can customize the ticket portal the way you want? People love that.

But honestly, I guess the most exciting thing right now for everyone is the new AI powers. The team introduced AI-integrations recently, and it’s actually really smart. It doesn’t just generate replies—it is capable of understanding customer sentiment. 

So if a customer is not happy about it a thing, it picks up on that, and agents can adjust their responses accordingly. You can also fine-tune the AI’s answers before sending them, so it’s not just some robotic reply—it still feels human. 

And as far as I know, team Fluent Support is working on even more ways AI can help businesses in terms of customer service in general. 

Uttam: Okay, great—got it! So basically, Fluent Support is trying to do all the heavy lifting with automations, integrations, and even AI stepping in for an even better overall experience and taking the load off from the support agents. Right? 

Mahdi: Yes, that’s right. 

Uttam: So Kamrul, I want your opinion on this, AI in helpdesks—do you think it’s truly enhancing support, or are we risking losing that human touch? What’s your take on it?

Kamrul: As I deal with our customers a lot, and manage a team of support agents on a daily basis, thinking from a customer’s perspective, I still prefer speaking to a real person. But there, what really matters how fast, accurate, and empathetic that person on the other side is. 

Now, for those who use Fluent Support, AI can really help deliver on those qualities. However, as a customer, if the response feels too robotic or lacks a personal touch, it can be a bit off, even if the solution is right in most cases. That’s why I believe AI should assist, not replace, the human interaction. At least, not at this stage of AI assistance. 

From a customer’s point of view, when reaching out for help, they want to feel like their issue is being addressed with care and efficiency. Those who use Fluent Support can take advantage of features like ticket automation, tone analysis, and suggested responses to help understand customer sentiment, even when there’s a language barrier. With these tools, an agent can quickly determine if a customer is frustrated, happy, or neutral and respond accordingly.

Uttam: That’s a valuable take, Kamrul! I totally agree—speed and accuracy matter, but empathy is what makes the difference. AI should enhance the experience, not replace the human touch. Fluent Support’s features like tone analysis and automation definitely help agents strike that balance. Love that perspective!

Alright, Kamrul and team, now, I’d like to shift gears a bit. Turning to Ibrahim, Mahdi and you too—let’s do some rapid-fire questions as we’re nearly at the end of this discussion. Short answers, straight to the point. Ready?

Rapid-fire Q&A – For the support agents who get it done

Uttam: What’s one mistake you think most customer support agents make?

Ibrahim: Not listening enough before jumping into solutions. You have to have a lot of patience in you.

Uttam: How do you handle a tough customer who’s really upset?

Kamrul: I focus on solutions rather than dwelling on the problem. First, I try to understand the root cause of their frustration. With patience and empathy, I make sure they feel heard and reassure them that we’re working on the best possible solution. Then, I do everything I can to deliver that solution as quickly as possible.

Uttam: What’s one piece of advice you’d give someone new to customer support?

Ibrahim: Understanding the product inside out is crucial. Many newcomers focus on communication skills but overlook the technical depth required to solve complex issues efficiently. The more you know about the system, integrations, and common troubleshooting methods, the faster you can provide accurate solutions—without always escalating tickets.

Uttam: Do you think customer support teams should specialize in certain areas?

Mahdi: Definitely. Specialization improves efficiency, but a broad understanding is just as important. When agents focus too narrowly, simple issues get escalated, slowing everything down. A strong support team balances deep expertise with general knowledge.

Uttam: What do you think the future of customer support looks like?

Kamrul: A more advanced hybrid model. AI will handle routine, mundane tasks, where human interaction is not necessary, or not asked, while humans tackle more complex issues, and where customers want them to appear and listen to their problem and provide a solution.

Uttam: What should someone know before starting a career in customer support?

Ibrahim: Customer support isn’t just about answering tickets—it’s about solving problems efficiently. You need strong communication skills, patience, and the ability to handle tough customers without losing focus. Most importantly, you have to think critically and adapt quickly because no two issues are the same.

Uttam: What tools should a new customer support agent learn to use?

Mahdi: A good support agent needs to be comfortable with essential tools like help desk software, live chat platforms, and knowledge bases. Knowing how to use WooCommerce, Github, and CRM systems like HubSpot or Salesforce helps manage customer data effectively. And for internal communication, tools like Slack, Jira, or Microsoft Teams are a must.

Uttam: Alright, folks! That was a deep dive into the world of customer support and yes, how WPManageNinja solved over 1,00,000 tickets or customer issues with the help of Fluent Support and how they built the system itself. We’ve covered the mindset, the skills, and even the technical side that often gets overlooked.

A huge thanks to Ibrahim, Mahdi, and Kamrul for their valuable insights! You guys brought some sharp perspectives to the table today.

And to everyone who are here—keep growing, keep learning, and most importantly, keep making customer experiences better!

Innovation of Fluent Support: Flashback

[Comic of the real story]

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The post How One Company Resolved Over 100K Tickets Using Fluent Support appeared first on Fluent Support.

Some might say, “Choose WordPress”, it’s the most popular CMS in the world. However, judging your ideal CMS based on popularity or trends does help you in the long run.

Joomla and WordPress both have different strengths and ways of working. So, choosing the right one based on specific user needs can help you to shape your overall user experience.

In this blog, we aim to help you shape your approach to this decision, based on your specific needs.

What do buyers look for in a CMS? 

When considering a content management system (CMS), buyers have a diverse list of features and benefits they seek to ensure the tool serves their business needs efficiently. 

Here are some of the crucial factors:

• Ease of use: Users frequently prioritize a CMS that offers an intuitive interface and straightforward navigation. Simplicity in editing and publishing content is essential for non-technical users.
• Customization and flexibility: Buyers often look for a platform that can be tailored to their specific needs, offering themes, plugins, and extensions to enhance functionality.
• Scalability: A CMS should be capable of growing with the business, accommodating an increasing volume of content, and expanding the user base seamlessly.
• Security: Protecting online content and user data is a top priority. A CMS with robust security features and regular updates is crucial.
• SEO capabilities: To foster traffic and visibility, businesses seek a CMS that provides strong tools for search engine optimization, helping their content rank better on search engines.
• Community and support: Extensive community and professional support can make a significant difference. Buyers often look for systems with established user forums, documentation, and customer service channels.
• Real user reviews: Feedback from other website owners can be invaluable. These reviews create a sense of reliability for the CMS.

Overview of Joomla and WordPress

Each platform offers a unique set of advantages to different user needs. Understanding their background and core offerings can guide you in selecting the right CMS for your requirements.

If you are in a hurry! Check this out. Comparison table of Joomla vs WordPress.

Brief history and popularity of Joomla

Joomla is a free, open-source content management system that made its initial debut in 2005. While it may not hold the largest share of the market, Joomla’s user base isn’t that small either. Instead, it is the second most popular CMS after WordPress, with around 2 million users. 

From its release, Joomla is well known for its technical strength and flexibility. It offers extensive customization options that empower you to build a website that truly fits your vision. Also, its dedicated community loves the platform for its strong and flexible capabilities.

Brief history and popularity of WordPress

WordPress was released on May 27, 2003, by Matt Mullenweg and Mike Little, as a blogging platform. Since then, it has evolved into the world’s most popular CMS, powering over 43% of all websites globally. 

Its rise can be defined by its user-friendly interface and powerful plugin ecosystem which can transform even the simplest website into a dynamic digital experience. 

And the best part? WordPress is built to be accessible to everyone. So whether you’re just starting or a pro, you can easily create your ideal website and embark on your digital journey.

Key features and benefits for users

Both Joomla and WordPress come with distinct features designed to deliver a seamless content management experience:

Joomla:

• Built-in multilingual support: Natively supports multilingual sites without the need for third-party plugins.
• Highly flexible content management: Facilitates complex content hierarchies and custom post types.
• Access level management: Provides granular control over user permissions, ideal for sites with varied user roles.

WordPress:

• Ease of use: Known for its straightforward installation and setup process, often referred to as the five-minute install.
• Extensive plugin and theme libraries: With thousands of plugins and themes, users can effortlessly add functionality and design elements.
• SEO-friendly: Offers SEO plugins, making it easier to optimize content for better search engine visibility.

Target audience and use cases

Joomla and WordPress are designed for different types of users and website needs. Let’s see how these CMSs fulfilled the specific needs and technical expertise of the users.

Joomla:

• Developers and technical users: With its more complex architecture, Joomla is often favored by users with coding skills who require more granular control.
• Medium to large organizations: Its flexibility suits companies needing to manage vast amounts of content and user access levels.
• Community-cased websites: Joomla is well-suited for social networking sites and online forums due to its powerful built-in features and extensions for community building.

WordPress:

• Bloggers and small Businesses: Its easy-to-use interface makes it ideal for individuals and small enterprises looking to get their online presence up quickly.
• E-commerce platforms: With plugins like WooCommerce, WordPress transforms into a robust e-commerce solution, suitable for online stores of various sizes.
• Content-driven websites: Perfect for content-rich websites, such as news portals, educational blogs, and marketing sites.

Which one is more beginner-friendly (ease of Use)?

While Joomla is a more beginner-friendly option than something like Drupal, WordPress is still the easiest and fastest way to create a website.

So, choosing one of these CMS based on its ease of use and learning curve are crucial factors to consider.

Installation and setup process

Joomla

Installing Joomla is a bit more involved but still very doable. Unlike WordPress, which often comes with a one-click install option, Joomla’s setup might take a few extra steps.

However, many hosting providers still offer an easy installation process. Plus, Joomla includes a guided installation wizard, making it smoother for anyone with basic technical know-how to get started.

WordPress

The initial step in evaluating ease of use is the installation and setup process. WordPress is widely recognized for its famous “5-minute install.” This rapid and straightforward setup process involves a few clicks which makes it accessible even for beginners.

Furthermore, many hosting providers often provide one-click WordPress installations that streamline the journey from start to finish.

The learning curve for beginners

Joomla

Joomla may present a steeper learning curve initially. It offers a more advanced user interface that includes additional options and capabilities, which might overwhelm beginners at first.

However, this complexity allows Joomla to be incredibly powerful once mastered. Users who invest time in learning will appreciate its depth and control.

WordPress

For newcomers, the learning curve can significantly impact their experience with a CMS. WordPress generally has a gentler learning curve. Its dashboard is intuitive, and users often find it easy to navigate, make posts, and manage content.

The supportive WordPress community and abundant tutorials further simplify the learning process.

User interface and organization

Joomla

Joomla’s interface is more structured, providing users with a detailed control panel. It is specially designed to handle complex content structures and hierarchies. This might require some time to get accustomed to, especially for those who prioritize simplicity.

However, this structured organization lets users manage multiple content types seamlessly.

WordPress

A well-organized user interface can make a significant difference in day-to-day tasks. WordPress focuses on simplicity and ease of navigation.

Its interface is cleanly designed and features a side menu for easy access to common functionalities like creating posts, adding media, and customizing themes.

Customization & design facilities of Joomla and WordPress

Both Joomla and WordPress offer multiple types of add-ons that you can use to design and customize your site. While WordPress’ extension marketplace is larger in terms of sheer numbers, both platforms have a good deal of variety. 

So, let’s explore it in terms of themes, designs, and customization.

Themes and templates availability

Joomla

Though not as extensive as WordPress, Joomla also offers a solid selection of templates. Its templates tend to focus more on complex and feature-rich designs which often appealing to developers who prefer tailoring sites from the ground up.

Though smaller in number, Joomla templates provide comprehensive customization opportunities.

WordPress

WordPress is renowned for its vast repository of themes. With over 13,000 free and premium themes available, users can easily find designs that suit varied aesthetic and functional needs.

These themes are well customizable and often allow tweaks to personalize the design further.

Plugin and extension ecosystem

Joomla

Joomla also has a strong extensions gallery, though smaller in scale compared to WordPress. Offering thousands of extensions, Joomla provides tools catering to complex and highly specific needs.

Its extensions are well-suited for websites that require intricate structures and features beyond the basics.

WordPress

The availability of plugins and extensions can drastically extend a website’s functionality. WordPress boasts a rich ecosystem, with over 59,000 plugins available in its official directory.

This abundance means that users can find a plugin for almost any functionality imaginable, from SEO tools to e-commerce solutions.

Custom coding and development opportunities

Joomla

Joomla excels in providing core customization capabilities. It is known for being a flexible platform, offering developers advanced options for custom coding.

Joomla’s architecture is robust and encourages innovation in development, which can be particularly appealing to seasoned developers looking to build complex sites with fine-tuned controls.

WordPress

For those with technical expertise, the ability to customize through coding is crucial. WordPress’s framework is developer-friendly and allows users to create custom themes and plugins easily.

Its vast community contributes to a rich library of code snippets and tutorials, offering ample support for custom development.

Security and performance

One of the crucial aspects to consider in a CMS is the security and performance of the platform.

Both Joomla and WordPress prioritize security, but they offer different built-in features to protect your website. So, let’s check them out!

Built-in security features

Joomla

Joomla is often praised for its strong security features right out of the box. It includes two-factor authentication and extensive access control levels. This allows you to manage user permissions with great detail.

Also, Joomla’s security updates are released regularly and are designed to patch vulnerabilities swiftly.

WordPress

In comparison, WordPress, being the most popular CMS globally, is a frequent target for hackers, which might seem concerning. However, WordPress has a dedicated security team that continually works to improve its defenses.

The platform eschews many built-in security features in favor of a user-friendly plugin architecture and enables you to choose from a variety of security plugins that offer features like firewalls, malware scanning, and spam protection.

Performance optimization tools

Performance optimization is another area where Joomla and WordPress have taken distinct paths.

Joomla

Joomla allows for fine-tuned control over performance through its extensive settings that cater to the needs of developers familiar with coding. Users can optimize caching, GZIP compression, and even utilize CDNs to enhance site speed directly from the admin panel.

WordPress

However, WordPress excels through its enormous ecosystem of plugins. There are numerous performance optimization plugins available.

Such as caching plugins like WP Super Cache and image optimization tools like Smush, that make performance improvement accessible to even non-technical users. These tools not only improve loading times but also contribute to the smooth functioning of your website.

Community Support and Updates

Both Joomla and WordPress benefit from strong community support, yet they differ in scale and update frequency.

Joomla

Joomla has a passionate, albeit smaller community, which ensures that updates are well-considered and tend to focus on core stability and functionality.

Joomla’s community is known for its engagement and detailed forums where users can seek advice and share experiences.

WordPress

WordPress, with its vast community, sees updates released more frequently. This can include core updates as well as theme and plugin updates.

The extensive WordPress community means a large pool of developers and contributors who are continuously working on improvements. And, offering support through official forums, and creating tutorials to guide new users and experienced developers alike.

SEO & Performance: Which One Ranks Better?

The race to the top of search engine results is fierce. Your choice of CMS can significantly impact your website’s SEO capabilities and overall performance.

Let’s examine how Joomla and WordPress stack up in helping your site rank better.

Speed & performance

Joomla

Website speed is a critical factor for both search engine rankings and user experience. Joomla, out-of-the-box, can be resource-intensive due to its comprehensive feature set.

However, with proper configuration and optimization (including the use of caching mechanisms and optimizations for database performance), Joomla sites can be made to run efficiently.

WordPress

WordPress, on the other hand, is known for its speed when properly optimized. The abundance of performance-enhancing plugins (like WP Rocket, W3 Total Cache, etc.) can make even a feature-rich WordPress site quickly functional and appealing to both users and search engines.

Furthermore, WordPress themes and plugins often come with their optimizations, enhancing speed more seamlessly.

Expert insights

Deciding which CMS ranks better in SEO can be subjective and often relies on how each CMS is utilized.

WordPress

Many SEO experts argue that WordPress has the upper hand due to its extensive plugin library, such as Yoast SEO, and Rank Math, which simplifies on-page SEO tasks for users of all skill levels.

This makes it easier to optimize metadata, generate XML sitemaps, and integrate social media. All these are crucial components for better rankings.

Joomla

Nevertheless, Joomla offers substantial SEO capabilities with built-in features like URL rewriting and metadata management. For the technically inclined, Joomla’s flexibility allows for a customized approach to SEO that can be just as effective as WordPress when properly implemented.

Which CMS is more cost-effective?

Let’s explore the financial aspects of using these platforms and determine which is more cost-effective.

Initial setup cost (Hosting, Domain, Themes)

The journey of setting up a website begins with securing a domain, selecting a hosting provider, and choosing a theme. WordPress and Joomla both offer a range of options here:

• Hosting & domain: Both WordPress and Joomla require a hosting provider to store your website’s files. And, the costs for hosting and domain are also similar across the two CMSs. starting from as low as a few dollars a month for shared hosting and scaling up depending on the performance and features needed.
• Themes: WordPress shines with its extensive theme marketplace, offering thousands of free options and premium themes starting around $4. While Joomla has fewer free themes and a smaller selection of paid options. Usually within a similar price range as WordPress.

Long-term maintenance cost

Keeping a website healthy involves regular updates and security checks. This cost can vary significantly depending on chosen plugins/extensions and customizations.

• WordPress: It offers hundreds of plugins that often require updates, some with associated costs. Many users opt for premium security and backup services to ensure site protection and performance, which can lead to additional monthly expenses.
• Joomla: It also requires regular updates, and while it has fewer extensions than WordPress, these often prove to be more stable and demand less frequent updates, leading potentially to reduced maintenance costs over time.

Paid vs. free features

Choosing between free and paid features affects the site’s functionality and cost. Both CMSs offer a blend of free and paid options, enabling users to opt according to their needs:

• WordPress: Its extensive plugin library includes both free and premium plugins with advanced features ranging in price. Essential functionalities like SEO enhancements often necessitate a subscription.
• Joomla: While having a smaller repository of extensions, Joomla provides core functionalities out of the box, reducing the dependency on paid extensions.

Hidden costs to watch out for

Hidden costs can sometimes creep up, especially for newcomers unfamiliar with CMS intricacies:

• Customization and development: Both platforms might require custom development for specific needs, significantly escalating costs.
• Training and learning curve: Joomla, being slightly more complex, might involve a steeper learning curve, possibly leading to higher costs if professional training or external help is necessary.

Where do users get the best help?

Support and the strength of the community play pivotal roles in maximizing your CMS experience. Both Joomla and WordPress offer support, but their approaches and resource availability differ.

WordPress has an extensive community, support forums, third-party services

WordPress boasts one of the largest and most active communities in the world of CMSs. This vibrant community translates to:

• Support forums: An abundance of online forums teeming with users who share tips, troubleshoot issues, and offer advice, ensuring that help is just a click away.
• Documentation: Exhaustive and easy-to-navigate resources to guide users through a myriad of tasks, from basic setup to complex modifications.
• Third-party services: Countless third-party agencies and freelancers offer specialized WordPress services, accommodating all business sizes and types.

Joomla has a smaller community but strong developer support

Joomla, although supported by a smaller community, fosters a highly dedicated and knowledgeable group of developers. Here’s what you can expect:

• Developer-driven support: Joomla’s support structure is robust, heavily relying on experienced developers who contribute actively to improvement and innovation.
• Detailed documentation: Despite a smaller pool of general users, Joomla offers comprehensive documentation with detailed guides and tutorials catering to both beginners and advanced users.
• Niche support forums: While fewer in number, Joomla’s forums are notable for in-depth discussions, especially under technical and developer-focused communities.

What do users say about Joomla & WordPress?

When evaluating content management systems, hearing from those who use them daily can be incredibly insightful. By examining reviews from forums, Reddit, and official communities, you can gain a realistic picture of what Joomla and WordPress offer.

WordPress

WordPress dominates discussions in most online forums. Users frequently praise its ease of use and extensive plugin library. Many reviewers highlight their ability to set up a website quickly without prior technical knowledge.

 For example, a user on Reddit mentions how WordPress helped them launch their blog: 

Joomla

However, Joomla users emphasize its flexibility, often pointing out that it offers more built-in features. Those with a bit of technical know-how appreciate Joomla’s layered permission levels and multilingual support straight out of the box.

On Joomla’s official forums, users often commend its power of components, customer modules, and overall usability, particularly for complex sites with diverse functionalities.

For example, a user’s view in the Joomla Forum mentioned feedback about the usability of Joomla.

Pros & cons of WordPress and Joomla based on reviews

WordPress pros:

• User-friendly: It’s a favorite for beginners due to its straightforward interface.
• Huge ecosystem of plugins: The extensive range of plugins caters to almost every need.
• Community support: Help is readily available via forums, tutorials, and documentation.

WordPress cons:

• Security risks: Its popularity makes it a frequent target for hackers.
• Plugin dependencies: Heavy reliance on plugins can slow down sites or cause compatibility issues.
• Customization complexity: Advanced customization often requires coding knowledge.

Joomla pros:

• Built-in features: Comes with many features like multilingual support without additional extensions.
• Advanced user management: Offers detailed permissions and group settings for function-driven sites.
• Stability and scalability: Ideal for complex sites needing substantial customization.

Joomla cons:

• Community size: Smaller user community, which may affect available support and resources.
• Steeper learning curve: Requires more time to master compared to WordPress.
• Limited templates and extensions: Smaller library of themes and extensions.

Joomla vs. WordPress: Feature comparison at a glance

Feature	WordPress	Joomla
User-friendliness	Beginner-friendly	Moderate learning curve
Plugin & theme availability	Extensive library of plugins and themes	Limited selection compared to WordPress
Built-in multilingual support	Requires a plugin for multilingual support	Built-in multilingual functionality
Security	Needs plugins for enhanced security	Secure out-of-the-box with robust features
SEO tools	Comprehensive SEO tools available	Requires extensions for advanced SEO
Advanced user management	Limited user role customization	Detailed and flexible user management

Recommendations based on different use cases

• Blogging: If you’re primarily focused on blogging, WordPress is generally the go-to option. Its user-friendly interface and abundance of blogging tools make it easy to start and maintain a blog with minimal technical skills.
• eCommerce: For online stores, WordPress paired with WooCommerce offers a powerful and easy-to-use platform. However, Joomla’s extensions can also provide robust eCommerce solutions, particularly for users looking for more customizable options.
• Business websites: Business websites benefit from WordPress’s wide selection of professional themes and plugins. That said, Joomla offers excellent control over complex content structures, which is perfect for more intricate business websites.

Ultimately, the decision between Joomla and WordPress boils down to your specific needs and technical confidence. While WordPress excels in simplicity and extensive support, Joomla offers comprehensive built-in features.

Wrapping up

Ultimately, it comes down to personal choice and meeting the requirements of both your client and the website you want to create. 

That’s why so many creators mix and match platforms like WordPress, Joomla, Drupal, Moodle, and other mainstream open-source solutions available today. They’re free, so experiment with them all before making your decision. 

And, as you start generating revenue, remember that you’re building on the work of others. So, always strive to give something back.

The post Joomla vs WordPress: Which CMS Should You Choose? appeared first on Fluent Support.

Here’s a stat to grab your attention: 81% of brands use affiliate programs to boost brand awareness and drive more sales (thanks, Bebusinessed, for this statistic). Now, the real question—are you part of that 81%, or are you still on the sidelines?

Don’t sweat if you haven’t launched your affiliate program yet. This guide will help you create and manage a killer affiliate program for your WooCommerce store step by step.

Let’s get started!

What is an Affiliate Program?

Benefits of Adding an Affiliate Program to Your WooCommerce Store

An affiliate program is a performance-based marketing strategy where you partner with individuals or businesses to promote your products. In return, they earn a commission for successful sales.

Let’s explore key benefits in detail.

Enhanced Sales and Revenue Generation

When you implement an affiliate program, you create multiple revenue streams through your network affiliates. Each affiliate is a dedicated sales representative who earns only when they successfully generate sales.

This arrangement naturally encourages high-quality promotion efforts, as affiliates are motivated to convert their audience into your customers. The beauty of this system lies in its scalability.

While your regular marketing efforts may reach a limited audience, a dozen or more affiliates can promote your products to their unique audiences, expanding your sales potential.

Cost-Effective Promotional Strategy

The pay-for-performance nature of affiliate marketing makes it one of the most cost-efficient marketing channels available. Unlike traditional advertising, where you pay upfront regardless of results, affiliate marketing operates on a commission basis – you only pay when a sale occurs.

This significantly reduces your financial risk and ensures a positive return on investment. Consider the numbers: if you set a 10% commission rate and your product margin is 40%, you maintain a healthy 30% margin while effectively outsourcing your marketing efforts.

Strengthened Brand Advocacy and Trustworthiness

Affiliate marketing creates a unique form of social proof for your brand. When affiliates promote your products, they verify their quality with their reputation. 

This third-party endorsement carries significant weight with potential customers, as people tend to trust recommendations from individuals they follow rather than direct advertising from brands. 

The relationship becomes particularly powerful when affiliates create detailed product reviews, tutorials, or testimonials that showcase your products in real-world applications.

Broadened Reach and Growing Customer Base

Your affiliate network can help you access entirely new market segments that may be difficult to reach through traditional marketing channels.

Each affiliate brings its unique audience with established trust and engagement. This diverse exposure helps your brand reach untapped demographics, geographical locations, and interest groups. 

For example, a fashion blogger in Australia can help your US-based store break into the Australian market. And a tech reviewer can help introduce your products to a more technically inclined audience.

Live Performance Tracking

Modern affiliate marketing platforms integrate easily with WooCommerce and provide real-time insights into your program’s performance. This data-driven approach lets you understand which affiliates, products, and promotional strategies are most effective.

You can track metrics such as referrals, click rate, and conversions for each affiliate. This information helps you make informed decisions about commission structures, promotional materials, and affiliate partnerships.

8 Easy Steps to Create a WooCommerce Affiliate Program 

If you are looking for an easy and feature-rich plugin for your WooCommerce site, WC Affiliate can be a good option.

This section will guide you through setting up an affiliate program with this plugin.

Step 1: Install WC Affiliate on Your WooCommerce Site

WC Affiliate has both free and pro versions for WooCommerce. Initially, you must install and activate the free version of WC Affiliate. Once you have activated the plugins, it’s time to set up the plugin for your website.

You need to activate the license from the WC Affiliate >> Settings >> License tab for the pro version. This will enable all the premium features available in WC Affiliate.

Step 2: Complete the Setup Wizard

Click on the Setup Wizard showing on your plugin. It will take you to the WC Affiliate setup page.

Here, you need to set the Affiliate Dashboard, or you can create a new one for your affiliates.

On the next page, click the Next button to configure the commission type, amount, minimum payout, and cookie.

Finally, setting the referral statuses, click the Finish button to complete your setup.

Step 3: Configure the Basic Settings

In this step, we will show you how to set up a commission for your affiliate. In the Basic Settings, you can easily set the commission type and amount according to your preferences.

You can also set other settings if you want to provide a bonus for referral click and set the amount for it. Also, if you want to give a bonus for recurring orders you can do this using WC Affiliate. If any website owners let the affiliate refer themselves, they can enable this within the Allow self-referral.

Step 4: Set up Advanced Settings

In advanced settings, you can set the referral key, token type, cookie name, ReCAPTCHA, and much more. The best part is that this option is also available if you want to credit your affiliate once.

Step 5: Choose and Set Payout Options

For flexible Payout options, you can process payouts using PayPal or Stripe, and also manually. To set the payout feature in your WooCommerce, provide the necessary options with the proper details (Client ID, Secret Key).

Step 6: Set Multi-tier Commission

You can set a multi-level commission from the multi-level commission tab in WC Affiliate. With this feature, you can set the commissions to multiple layers of affiliates. In this, an upper-level affiliate is credited for every referred sale made by the lower-level affiliate he/she brought into your program.

Step 7: Set Emails and Customize the Message

This feature is exceptional. You can set customized emails to welcome and keep your affiliates updated. For this to the Messages and Email tab to customize and set your email.

The email option is available for both admins and affiliates.

Step 8: Create Custom Links

You can create a custom short link with the WC Affiliate Shortlink feature. Not only this, you can provide your affiliate with a beautiful and handy dashboard to create their short link.

Besides with this affiliate dashboard, your affiliates can see every update within their dashboard. Such as visits, referrals, transactions, coupons, banners, etc.

P.S. Do not forget to click the Save Settings button after you make any changes here.

Best Practices for Affiliate Programs

As you have successfully built your affiliate marketing program, you must look into some best practices to get the most profit. Here are some tips to optimize your WooCommerce affiliate program:

Choose the Right Affiliates

Before you onboard any affiliate, ensure they align with your brand and target audience. You can look for individuals or organizations with an engaged and loyal following that matches your ideal customers.

A good fit ensures that their recommendations feel authentic, resulting in better conversions. You should focus on quality over quantity. Having a few committed affiliates can often be more effective than managing a large, less focused network.

Maintain Open Communication

Communication is regarded as the backbone of any strong affiliate partnership. You must keep your affiliate informed with regular updates about campaigns, new products, or upcoming promotions. 

Always share ready-to-use promotional materials, such as banners, links, and content ideas, to make their job easier. You need to be accessible and responsive to their questions or concerns, which helps build trust and a collaborative relationship.

Train and Support Your Affiliate Team

Do not assume that your affiliates know everything about your product or services. It’s better to equip them with the resources they need to succeed, such as detailed product information, insights into your target audience, and tips for effective promotion.

Consider hosting webinars or creating a resource hub for their convenience. Also, provide rewards to high-performing affiliates with bonuses or exclusive perks to keep them motivated and loyal to your affiliate program.

Check Your Competitors’ Affiliate Programs

This part is very important for your affiliate program growth. Studying your competitors can provide you with valuable insights into what works and what doesn’t in your industry. You have to identify the benefits they offer their affiliates, such as commission rates or promotional support, and consider how you can offer something unique or more attractive.

You have to stay aware of your competitor’s strategies to refine your affiliate program to maintain a competitive edge.

Track and Evaluate Your Performance

When your affiliate program is live you have to ensure it is delivering results. Regularly monitor performance metrics like clicks, sales, and conversion rates. Use tools to attribute results accurately and identify top-performing affiliates.

Always analyze your return on investment (ROI) and tweak your strategies to optimize performance. This will ensure you are continually improving and getting the most out of your partnership program.

Stay Ahead of the Marketing Trends

The digital marketing landscape is always evolving, so staying updated on new trends is key. You have to be open to experimenting with emerging platforms like TikTok or interactive content formats that engage audiences.

Don’t forget to encourage your affiliates to adopt innovative marketing approaches and provide guidance on how to apply these trends properly. By being proactive, you ensure your program remains relevant and competitive.

Wrapping up

In today’s world, setting up an affiliate program for your WooCommerce store is a smart move. Affiliate marketing is also a cost-effective solution that can help you boost your site sales and expand your audience.

By following this guide, you now have all the things needed to launch and manage your affiliate program effectively. As you grow your affiliate program with the following method, remember to stay adaptable, leverage marketing trends, and continuously refine your strategies based on data insights.

Frequently Asked Questions (FAQs)

The post How to Add an Affiliate Program in WooCommerce: A Complete Guide  appeared first on Fluent Support.

From surpassing significant milestones that showcased the trust our community places in us, to introducing cutting-edge features that redefined customer support in WordPress, every step has been transformative.

2024 wasn’t just about numbers; it was about connections. We deepened our relationships with users, collaborated with thought leaders in the industry, and embraced feedback that drove meaningful improvements.

It was a year where challenges became stepping stones, and every achievement was a collective win for the entire Fluent Support family.

To put things in perspective, it was an eventful year for WPManageNinja too, because we released 2 fresh new plugins for you people!

Fluent Boards – The new standard of project management – on WordPress

Fluent Community – The Social Media and Forum community plugin WordPress has been waiting for

Join us as we look back on the highlights that defined this year—moments of triumph, groundbreaking updates, and milestones that wouldn’t have been possible without our incredible community. Let’s celebrate the journey and the foundation it lays for an even brighter future!

By the Numbers

Active Installs: 9,000+

It’s only year #3 for Fluent Support and we hit an incredible milestone of over 9,000 active installs! This growth is a testament to the trust businesses worldwide have placed in Fluent Support to handle their customer support seamlessly.

To put things into perspective, one of the most popular WordPress support plugins took seven years to achieve 10,000 active installs. Meanwhile, several new plugins attempted to replicate Fluent Support’s remarkable first-year success but managed to attract only a few hundred users.

100,000 Tickets Resolved

With Fluent Support, WPManageNinja alone has successfully resolved over 100,000 tickets. That’s 100,000 issues solved, streamlined workflows, and smoother support experiences.

Customer support has always been a core part of WPManageNinja’s offerings. With Fluent Support, ensuring that has become easier than ever. 

Newsletter Subscribers: 1,000+

Our newsletter community grew significantly this year, with over 1,000 subscribers joining us to stay updated on customer support strategies, industry insights, and Fluent Support updates.

We’ve got readers in web agencies, hardware sellers, content creators, photographers, even schools, churches. This diverse audience shows that we’ve been able to provide value for anyone wanting to learn customer support and business processes in general.

WordPress Core Contributions

We’re proud to have two team members Uttam Kumar Dash and Ariful Basher actively contributing to WordPress Core. Their efforts help strengthen the WordPress ecosystem, ensuring that open-source remains at the heart of innovation. More members are becoming interested and this number is sure to go up, in 2025!

Product Updates and Features

This year saw 4 major releases and 2 minor patches packed with exciting features and essential updates.

AI Integration

Fluent Support took a major leap with the introduction of AI-powered features. From sentiment analysis to response suggestions and smart replies, these tools have empowered support teams to deliver faster and more brand aligned customer service. By leveraging AI, we’ve not only streamlined workflows but also enhanced the overall support experience for agents and customers alike.

MemberPress and Fluent Boards Integration

Fluent Support now integrates seamlessly with MemberPress and Fluent Boards, expanding our platform’s capability to cater to membership-driven businesses and project management for customer support teams. These integrations simplify managing member queries and tracking team progress, making it easier than ever to offer personalized and organized support.

Two-Factor Authentication (2FA)

Security took center stage with the rollout of 2FA. This feature ensures that support teams and business owners can operate with peace of mind, knowing their data is safe and secure. With 2FA, we’ve added an essential layer of protection to safeguard sensitive information from unauthorized access.

Image Paste

Efficiency got a boost with the Image Paste feature, enabling users to quickly share visuals within tickets to enhance communication clarity. This improvement helps resolve issues faster by enabling detailed, visual explanations, saving time for both agents and customers

Marketing and Community Highlights

Landing Pages for Enhanced Learning

This year, we launched three focused landing pages. Besides acting as lead magnets, these pages brought authority and relevance for our website to both Search engines and our audience.

Support 101 

A beginner’s guide to building a strong foundation in customer support. It’s available both as a long form post and as a downloadable ebook. We’ve had tremendous success with this as people around the world in varying fields are subscribing to our newsletter after using our 101 guide.

You can download it here!

Customer Support Trends 

Insights into what’s shaping the industry and how businesses can adapt. We gathered the opinions from top industry leaders to surmise how the direction of customer support and creates a new. 

Industry Stats 

A deep dive into metrics that matter for support teams and businesses. But we went above and beyond to not only showcase customer support stats, but also stats on CX, AI and Customer Service in general.

Search Console Experiment

Our team undertook a Search Console Experiment to optimize visibility and improve user engagement. This experiment has set the foundation for bettering our understanding of how Search is working in the post-AI world. 

5-Star Reviews

We’re thrilled to have received glowing 5-star reviews for our customer support. These reviews highlight our commitment to delivering an exceptional experience for every user. Our dedicated support engineers are making the best use of Fluent Support and their efforts are the real reason behind these excellent reviews.

Our Community

Fluent Support has always been about the people—users, subscribers, and contributors who make this journey worthwhile.

The year’s growth reflects the incredible feedback, feature suggestions, and success stories shared by our users. Our Facebook community grew by 300 members and we’re planning to shift it from Facebook to our own community forum on WPManageNinja.

New horizons

2024 has been an incredible year of growth, innovation, and community building. But we’re not stopping here! The year ahead will bring:

– Even more integrations to simplify support workflows.

– AI enhancements for smarter ticket handling.

– Educational resources to help businesses maximize Fluent Support’s potential.

– Continued WordPress Core contributions to support the broader ecosystem.

– Improving the UI and UX.

– More features like time tracking, improving email parsing, etc.

Wrapping Up

To everyone who has been part of our incredible journey in 2024: we extend our heartfelt gratitude. Your unwavering support, insightful feedback, and continued trust have been the driving forces behind everything we’ve accomplished. Whether you’re a loyal user, a passionate advocate, or a new member of the Fluent Support community, you’ve played a vital role in shaping our success this year.

Your encouragement inspires us to keep pushing boundaries and finding innovative ways to make customer support smarter, simpler, and more effective. With your input, we’ve not only built powerful tools but also fostered a community that values collaboration, growth, and shared success.

Here’s to a fantastic 2025 ahead. Until next time, happy serving and Merry Christmas!

The post Fluent Support: 2024 Year In Review appeared first on Fluent Support.

Developers choose CMS not because of ease of development (in some cases this is not true) but for ease of customization by the customer. CMS gives you the power to edit the website without being an expert developer. 

As we said, there are a lot of good CMSs on the market. Here is the popular open-source CMS now available. 

1. WordPress 
2. Joomla 
3. Drupal 
4. Ghost 
5. OpenCart 
6. Typo3 
7. Concrete CMS 
8. Strapi 

Similarities of WordPress and Drupal 

Both powerful CMSs have the same core similarities besides being open source. Let’s talk about that first. 

Programming language: Both Drupal and WordPress are written using PHP in the backend. 

Hosting: Both CMS are selfhosted. That means users need to install it on their own server. It can be a local host or server, or it can be a cloud server purchased from any hosting provider. 

In that case, the user needs to maintain the system by themselves. Maintenance may include updating the CMS core and relating all extended systems (plugins or modules) and managing hosting storage. 

Community: Both content management systems have a great community. Highly collaborative community members produce lots of documentation, troubleshooting, tutorials, and articles for the developers and users as well. 

Database: These CMSs use the same database type. Generally, it’s MySQL or MariaDB. But there are ways to use different types of databases, like MongoDB or any other NoSQL. But that’s not the out-of-the-box feature for both CMSs. 

Server architect: Two server architects are used by these CMS. Apache and NGINX, the server structure is common for these CMS. 

Expandability features: Both CMS features can be extended using an extra system installed right into the CMS. For WordPress, these are called plugins, and for Drupal, it’s modules. 

Age: These are not that new CMSs. Drupal first launched on January 15, 2001; that makes it 24-years-old. WordPress was released on May 27, 2003; that makes it 22 years in 2025. 

Differences: WordPress vs Drupal 

Now let’s get into the differences between both CMSs. And there are quite a lot `in terms of usability, maintenance, customization, and technicalities. I will start with the looks. 

Dashboard

WordPress still has a bit-dated interface that has changed a little over time. But it’s very intuitive, and immediately everything is in front of you. Which is very convenient for beginners. 

On the other hand, Drupal has a minimal and dated interface out of the box, but you can change it to a modern UI that comes with it natively. The modern UI is very simple and minimalistic and feels very comforting to use. 

Content Management 

As these are CMS, let’s talk about these capabilities of managing content. And we will focus on the features that come with a fresh installation copy without any plugins or moduels. 

WordPress initially comes with two types of content: page and post. In most cases, this is good enough. But if you need a custom-type post, out-of-the-box WordPress does not have that. You can create one using plugins or by using register_post_type. 

Drupal, in this case, provides the best possible solution. It’s too comes with the basic article and page post type. But you can create as many custom post types as you want without coding or moduels. It’s far more customizable and dynamic than WordPress. 

SEO features out-of-the-box 

Both CMS have some very handy features for making the web content search engine friendly. But a few things are better in one than the other one. 

URL

WordPress has a permalink customization option from where you can customize overall site URL customization from one place. Besides all the presets, you can apply your own format as you like. 

Drupal walks this a bit extra footstep. You will get customization just like WordPress, but you can apply unique URL formats for different post types as well or even for a single page or post, which will help search engines to distinguish the content. 

You can do this on WordPress, but it’s not the out-of-the box feature. You must use some plugins or custom code to do this. 

Meta description

WordPress gives you a very good option to edit meta descriptions. You can edit the excerpt and put author info, and so on.

Drupal has a bit more granular option to add meta information. You have the field-level editing option where you can customize meta data for special pages as well. 

Taxonomy and category

WordPress posts have a neat feature where you can organize your articles using categories, subcategories, and tags. It helps you find or group a particular topic under a certain tag or category.

Drupal has something called Taxonomy. It has far more granular-level options than just categories and subcategories. And unlike WordPress, it’s not limited to posts only. You can categorically group certain blogs, pages, or any type of custom post type using taxonomy. 

Indexing features

WordPress Core is designed to index for any search engine after you have added the site under that engine (using the search console or webmaster). There is nothing you have to do about it. WordPress will take care of it pretty much automatically. 

Drupal does the same. Drupal also has a panel for this. From where you can check and control indexing your post types. You can block or add certain pages using the native panel. 

Translation

WordPress is a fully translatable system. Not just the dashboard; you can add a fully translated website on this CMS. It is an out-of-the-box translation-ready system.

Drupal is also a natively translation-ready system. Drupal has a native translation module where you can add languages as much as you prefer and include that in meta info. For WordPress, you must use plugins for this. 

Security 

You must understand that no website, especially business websites, is hacker proof. That’s why both systems are very well developed to be secure. WordPress has a bigger market share, with an extremely large plugin repository in the world right now. So, WordPress tends to get attacks more than any other CMS in the market. 

Drupal market share is not as big as WordPress, so it gets a bit less attacks. But it can handle PCI compliance requirements, such as database encryption or other complex security situations, a bit better. So, it’s better protected than WordPress. 

Database 

WordPress database structure is very simple and easy to maintain. Its simple structure is perfect for any business site. Straightforward database structure is very easy to understand and work on.

Drupal has a much more complex database structure. In fact, unlike WordPress, each custom field or module creates its own table, which is best for scalability. WordPress can create bottlenecks because of wp_postmeta and wp_options dependency on the table.

But if you use all the right plugins and optimize the loading, then both CMSs will perform the same without any lags.

Customization 

WordPress has the most flexible option to design and customize a website. This CMS gives the use of a ZERO coding environment for building and deploying a website. Its native Gutenberg builder is very good at designing pages with very handy options. 

But the page builder plugin can take it to the next level. With Page Builder, you can make any type of design live without writing a single line of code. It might take a bit of time to get used to it. Once you get hands on it, it’s a powerhouse for site design, development, and maintenance.

Drupal can do the same things that WordPress does design-wise. But to make a site on Drupal, you need heavy expertise in development. Drupal does not have that handy page builder in any way. You can create layout, organize content type, and setup paragraphs on a page or post content. But nothing like what WordPress offers out of the box. 

Final verdict 

Up until now, you can see Drupal has an upfront lead in many cases. But here is the catch. Even though Drupal seems like a very good option, WordPress has the biggest market share. Why? Because it’s very easy to use, even for a non-developer. And this is the motto of the WordPress community as well. 

So before choosing the right CMS, ask yourself this question. How big is your project going to be? If it’s an extremely large and very complex site, then go with Drupal. But other than that, WordPress is the best choice for every aspect of any kind of site. 

Which one are you going to choose between WordPress vs Drupal?

The post WordPress vs Drupal: Choose Wisely The Right CMS appeared first on Fluent Support.

Last year’s Black Friday and Cyber Monday broke records with $9.12 billion in sales, and this year is expected to go even bigger.

If you’ve been with us before, you’ll remember our marketer’s guide to Black Friday & Cyber Monday This year, we’re back to BFCM with some of the most high-priority WordPress Black Friday Cyber Monday deals.

So, gear up and get ready to grab the most out of your BFCM shopping!

Best WordPress Black Friday Cyber Monday deals

You will get the discount percentages (%) or best rates, coupon codes, and validation dates, for every WordPress deal mentioned here.

1. Fluent Support – Best WordPress ticketing system with AI features

Fluent Support is a self-hosted ticketing system that makes customer support easier and more efficient. With Unlimited Tickets and Unlimited Agents, you can scale your support team without any restrictions.

The helpdesk offers AI integration for smarter ticket summarization and tone analysis. That helps you deliver quicker, more accurate responses.

Streamline your support with Workflow Automation to create custom workflows that fit your team’s needs. Integrations (20+) with popular tools ensure everything works together seamlessly, so you can manage support in one place.

Plus, with Advanced Ticket Filters, you can organize and prioritize tickets efficiently. This ensures your team never misses a beat. Fluent Support offers all the flexibility you need to provide smooth, reliable support every time.

Key features

2. FluentCommunity – Fastest WordPress community plugin

FluentCommunity is a powerful tool for creating online communities directly within WordPress. Ideal for teachers, business networks, and special interest groups, this plugin keeps everything in one place so members can connect easily.

The plugin makes it simple to customize your community to match your brand and manage members without hassle. Plus, it’s quick to set up, so you can start building a space for people to learn, share, and grow together right away.

Since FluentCommunity is a top new product, discounts aren’t available—but there’s an even better offer: a lifetime deal is live now, so don’t miss out!

Key features

Duration: N/A
Offer: Lifetime deal (LTD)
Coupon Code: No coupons needed

3. WPSocialNinja – All-in-one social media WordPress plugin

WPSocialNinja is a WordPress social plugin for seamless integration of Social Reviews, Feeds, and Chat Widgets. So, say goodbye to multiple plugins, and save your precious time and money. Manage social content from over 30 platforms on your website effortlessly.

Key features

4. FluentBooking – Ultimate WordPress scheduling solution

FluentBooking is a robust scheduling solution for booking appointments, meetings, webinars, events, sales calls, etc. It’s your all-in-one scheduling solution.

Experience the benefits of streamlined appointment scheduling. This will allow you to invest your time in more valuable and meaningful communications.

Key features

5. FluentBoards – Future of WordPress project management

FluentBoards is a powerful WordPress-based project management solution for organizing tasks, managing teams, and tracking progress. It streamlines your workflow, helping you stay on top of projects with ease.

Whether you’re managing tasks, setting goals, or collaborating with your team, FluentBoards makes project management simple and efficient. Perfect for teams of all sizes, FluentBoards enhances collaboration and ensures every project stays on track.

Key features

Duration: 13th November to 9th December
Offer: Up to 40% OFF
Coupon Code: Auto-applied

6. Ninja Tables – Best WordPress table builders

Ninja Tables is one of the most popular WordPress table builders. It streamlines the creation of stunning, responsive tables while simplifying customization. Whether you’re a pro or a beginner, it’s your go-to plugin.

You can craft diverse table types without writing code. Enjoy Ninja Tables’ efficiency, with this great BFCM deal.

Key features

7. Fluent Forms – The fastest WordPress form builder

Fluent Forms is a powerful form builder with smart AI features. You can create simple or complex forms by just dragging and dropping. These forms work perfectly on any device, so they look great everywhere.

You can also add quizzes, surveys, and even payment forms. Fluent Forms has tools to protect your forms from spam. It connects with many popular apps to help you make perfect forms quickly and easily.

Key features

8. Paymattic – Most powerful payment and donation plugin

Paymattic is the perfect tool for handling payments and donations on WordPress. It’s simple, safe, and packed with helpful features. You can accept one-time or recurring payments and track all your donations.

With 13 payment gateways and 135+ currencies, it works worldwide. Also, Paymattic has easy-to-use templates, a donation progress bar, and a dashboard for managing everything. It’s great for businesses, nonprofits, and schools!

Key features

Duration: 13th November to 9th December
Offer: Up to 50% OFF
Coupon Code: Auto-applied

9. BuddyBoss – Theme and platform pro

Though this is not a plugin, it can be a very essential product for WordPress users. The BuddyBoss Theme and Platform Pro helps you create a custom online community.

With features like user profiles, groups, private messaging, and forums, you can build exactly what your audience needs. It works smoothly with WordPress and popular LMS plugins.

Key features

Duration: November 25 to December 03
Offer: Up to 70% OFF on Monthly and Yearly Plans for the First Year
Coupon Code: Auto-applied

10. BetterDocs – WordPress knowledge base solution

With BetterDocs, creating and organizing your documentation becomes a beautiful and user-friendly experience. Visitors can effortlessly find the answers they need. This reduces the wait time for support and lightens the support team’s workload.

Key features

11. SureTriggers – All-in-one workflow automation platform

SureTriggers is an innovative WordPress automation tool that connects over 900 apps. It helps freelancers, agencies, and teams simplify their workflows. With this plugin, you can automate repetitive tasks, saving time and effort while boosting productivity.

It offers advanced tools like Scheduler, Formatter, and Loop for smarter automation, unlimited workflows, and up to 5,000 tasks per month. What sets it apart is its lifetime access, including free updates and future upgrades.

Key features

12. Page Builder Framework – Premium WordPress add-on

The Page Builder Framework Premium Add-On enhances the lightweight and flexible Page Builder Framework theme with advanced customization options. It includes features like transparent headers, sticky navigation, and advanced typography controls.

Users can further personalize their sites with custom breakpoints, white labeling, and additional design elements. Perfect for developers and agencies, the Premium Add-On seamlessly integrates with popular page builders like Elementor and Beaver Builder.

13. Ultimate Dashboard Pro – WordPress dashboard & admin area

Ultimate Dashboard PRO is a premium WordPress plugin designed to enhance and simplify the WordPress admin interface. It allows users to customize the dashboard experience with features like custom widgets, admin pages, admin menus and white-labeling options.

Also, it integrates seamlessly with your favorite page builder. Ultimate Dashboard PRO is ideal for developers and agencies seeking a clean, branded, and user-friendly WordPress backend for clients or teams.

Key features

14. InstaWP – WordPress sandbox and test sites

InstaWP smoothly sets up WordPress sites for testing and development. No hosting hassles, just a few clicks for a functional WordPress install. Start from scratch or use templates for themes and plugins. Set expiration or manual deletion. 

You need this plugin for effortless, rapid WordPress deployment and site management, streamlining their workflow.

Key features

Duration: 13th November to 1st December
Offer: Up to 50% OFF
Coupon Code: Auto-applied

Wrapping up

We’ve come to the end of our quest for the best essential WordPress Black Friday Cyber Monday deals. These deals are available only throughout the BFCM sale period.

Feeling positive about any of these solutions? Don’t worry too much because their customer support teams are amazing. They’re always ready to assist with any issues you may encounter.

Plus, their frequent updates ensure that any bugs are swiftly resolved. These plugins undergo rigorous testing, minimizing any potential glitches. So, you can shop with confidence.

We recommend dedicating some extra time to explore these products on their websites. Dive deep into their features and take a moment to compare them with other options available. Check the pricing, watch multiple review videos, and read the comments under them.

Finally, when you’re confident enough, go ahead and click that purchase button. Happy BFCM shopping!

Let’s end this listicle with a popular Black Friday quote:

The post High-Priority WordPress Black Friday Cyber Monday (BFCM) Deals 2024 appeared first on Fluent Support.

When it was finally time, we were staring down the barrel of a daunting question. SaaS, or something else entirely?

In the early days, when support tickets were piling up and inboxes just weren’t cutting it anymore, we had to make a decision. 

Go for the typical SaaS customer support package. Or, think outside the box.

If you’re one of the people that know me and WPManageNinja well enough, you know which path we took from that crossroad.

Why “self-hosted” made sense for us? 

Like every growing business, the overhead cost of customer support was a huge challenge for us. But customer support is so much more than just the cost. The data a customer support system holds is no less than a gold mine. Storing this at the mercy of another company, on a cloud hosting seemed risky, to say the least.

So, as a WordPress company to the core, we opted for the self-hosted option. Hosting our customer support desk on our own servers and managing tickets through the WordPress dashboard.

Self-hosted help desk up until that point only had 2 brands splitting the market share 50/50.

We opted for the older of the two, and immediately regretted our decision. The support team while expecting a massive upgrade was left disappointed with the product we had chosen for them.

It was simply not going the way we hoped it to.

Need something done right…

Do it yourself. 

It’s surprising how this motto keeps coming back to us, in so many varying contexts. But that’s pretty much what we did for WPManageNinja’s customer support.

We put our best developers and agents together, to build a customer support desk that does the job for us. Not for large firms, agencies or corporations but for us.

A support system built for a rapidly growing business, with severe limitations on overhead costs.

This allowed us to bring all our customer support into our own domain, reducing overhead for a support desk. Along with letting us generate custom reports for our support performance.

Admittedly, we still didn’t realize we were sitting on the next big thing for the WordPress ecosystem.

Enter Fluent Support

After using our own system for WPManageNinja, it finally occurred to us – “Why not turn this into a support plugin for businesses just like us”.

The answer to that question became what we all know today as Fluent Support.

From launch to market leader

Since the official launch in 2021, Fluent Support has gained users at a steady pace. As a WordPress plugin, it sits right along with other market leaders, having been live for a fraction of the time.

As of November ‘24, Fluent Support is powering more than 9000 businesses across the world. Ranging from software sellers and creative agencies to hardware manufacturers and consultants.

The diverse portfolio of users and growth-scale of these businesses shows, we were able to reach the exact people we wanted to. 

The first surprise (and sign of success) came in the very first year, when Fluent Support as a product broke even within 6 months of launch and gained 5000 active users.

Considering we had to compete in a hyper-saturated market against giant SaaS platforms with millions of $$ in marketing and sales budget, this was a serious achievement. 

But Fluent Support is about more than just making money!

We’ve cleared 100K tickets on WPManageNinja across 10 products making it one of the largest businesses using Fluent Support. But we’re looking forward to onboarding larger businesses in the future, to make self-hosted support the new golden standard when it comes to customer support.

An SME ecosystem: Fluent Suite

Fluent Support is one of the foundational pillars for our lead generation and customer management ecosystem. Fluent Suite is the ultimate lead and customer management ecosystem you’ll likely find on WordPress.

Paired with the largest growing Form plugin (Fluent Forms) and the most cost effective Email Automation plugin (FluentCRM), Fluent Support completes the holy trinity of customer relation management.

Businesses that opted for the complete Fluent Suite ecosystem, enjoy unparalleled convenience when it comes to lead generations, email automation and customer engagement.

Over the years we’ve also added project management with Fluent Boards, scheduling with Fluent Booking and lastly community and membership management with FluentCommunity.

The Fluent ecosystem is our way of building up the WordPress system for future businesses.

3 years of Fluent Support

Fluent Support has had its share of milestones. From getting 5000 active users in the first year to scaling to being one of the market leaders is truly an achievement worth celebrating.

Beyond the numbers we’ve actually made significant progress with Fluent Support as a product too.

For starters we’ve launched 32 major and minor updates since launch. We’ve introduced numerous features along the way, to make Fluent Support a better product.

While we struggled a bit last year to maintain our regular update flow, the plugin still remained one of our most well-engineered codebase among all other WPManageNinja products.

Major achievements and improvements

Just last month we reached 9000 active installations and are looking to hit the golden 10000 number within a couple weeks.

We got integrations from powerful tools like Uncanny Automator, AutomatorWP, SureTriggers and Zoho Flow. On top of that, we integrated with the leading LLM AI – OpenAI to make customer support seamless and efficient.

Aside from growing in users and product, Fluent Support grew in value as a brand as well. We collaborated with industry leaders on the Future of Support. The collaboration yielded an awesome ebook on Customer Support Trends and a magazine version on the Future of Customer Support in 2024. 

We were able to collaborate with not only tech specialists but also customer experience leaders bringing the latest in customer support. 

On top of that, we launched our own glossary, guide to customer support and customer service stats pages, for support enthusiasts to join our audience and get value right away.

Our newsletter subscribers also grew to 1000 users and we’ve successfully onboarded 500 users through our onboarding workflow. We implemented more customer engagement strategies than we ever imagined and it played a huge part in bringing us to the top of the support market.

Overall, it was a truly eventful year and making the top of the market was just one of many achievements.

Looking forward: Year 4 and beyond

As tradition dictates, I’ll reiterate our motto and what we believe as a business.

“Selling products is important. But efficient after-sales is more important!”

With Fluent Support we want to help every business live by this motto and give their best for customers. Expressing the overwhelming feeling of watching something you love grow is hard to put into words.

That being said, I and the Fluent Support team thank you, for being part of this incredible journey and trusting us with one the most crucial business functions there is. 

The post Looking back: 3 years of Fluent Support appeared first on Fluent Support.

It’s more than just managing queries or sending emails—it’s about creating a cohesive, seamless experience that makes customers feel valued at every touchpoint.

The process involves several moving parts: sales teams, support agents, marketing execs, and even product developers. All these elements need to come together with a shared goal— ideally that of delighting the customer. 

To coordinate this dance of complexity, businesses need the right tools. This is where Customer Relationship Management (CRM) software and help desk systems come into play.

Integrating them is a great first step, but it takes more than just having these tools. 

Think of it like having the best ingredients for a recipe but not knowing how to cook. Without a well-thought-out approach, even the most sophisticated tools can fall short.

Building customer relations is a long game—it takes time, effort, and a dedicated mindset that prioritizes customer experience. 

From the first interaction with a potential lead to resolving an issue for a loyal customer, every interaction counts. Especially when a single misstep can damage your customers’ trust. 

What is a help desk?

In broad terms, a help desk is any tool that lets you keep track of your customer service and support interactions. Ideally, it contains the history of your previous conversations, and a dedicated system to track ongoing conversations.

In its basicest form, even a simple email inbox can function as a help desk. But, as all things business, a dedicated solution is always better. So, when it comes to customer support, an integrated help desk is the go-to for most serious businesses.

What is a CRM?

CRM or customer relation management refers to both the department and the tools. Basically any platform you use to track customer relations and engagements with your business is a CRM.

CRM’s are actually one of the oldest tech solutions that businesses have adopted into their stack. Over the years the systems have made miles of progress, taking the scope of CRM to new heights.

Why integrate help desk and CRM?

Not to understate or anything, but integrating a help desk and CRM brings 4 major benefits for your business. 

Engaged relationships 

Engagement is the currency in this digital world. Taking someone’s money is not enough. You need their attention too!

Customers willingly engage with businesses that they support or prefer. So, when a customer is open to that, it’s your job to nurture that enthusiasm. 

Integrated CRM and Help Desks can make this easier. Simply by bringing all your interactions, including presales, post-purchase service and intermediate onboarding in one place.

This helps you plan out your engagement efforts and keep the customers hooked to your brand.  

Customer Satisfaction

Customer satisfaction isn’t just about selling a good product or service. It takes a lot more.

For starters, it takes attention to detail, empathy and planning. At a minimum. Then there’s speedy support, fast resolutions and meeting and exceeding customer expectations.

All of this is improved by integrating help desks and CRM tools. Being able to track all your interactions will keep you ahead of every customer touch point. So you know exactly what it’ll take to delight a customer to the point of satisfaction.  

Higher retention and less Churn

Satisfaction alone doesn’t mean much unless it fosters loyalty. Loyal customers are much less likely to switch from your business. Loyalty and Satisfaction is the golden standard for increasing retention rates, driving churn down.

Easier analysis

Evaluation is how you make improvements to your business efforts. Customers can interact with your business in so many ways. There’s the email inbox, social media channels, service desk, community forums etc. 

Having all these interactions gathered into a neat integrated system makes it easier to identify where your strategies are performing and where they can do better.

CRM and Help desk integration benefits

For the purpose of this blog, let’s check out how an integrated help desk and CRM augment your workflow. Integrating your help desk with a CRM might sound technical, but it’s quite straightforward. Most CRMs either have built-in support desks or offer easy integrations with third-party help desk tools. In this article, we’ll focus on how Fluent Support works with FluentCRM, a powerful marketing automation tool, to streamline customer management.

A unified view for customer profiles

One of the biggest advantages of linking Fluent Support with FluentCRM is the ability to access complete customer profiles in one place. Each customer has a dedicated profile in FluentCRM that holds all their data, from basic details to  email campaigns and ticket history from Fluent Support.

This means that sales or support teams can simply log into FluentCRM and see everything they need to know about a customer, without switching tools. 

Every ticket a customer creates gets automatically logged in their FluentCRM profile. So, your sales or service reps can view past support tickets directly from FluentCRM without needing to access the support desk. This feature is especially effective if you prefer to keep teams separated yet still want them to have access to crucial information.

Similarly, Fluent Support displays basic customer information directly within each ticket. This data is pulled from FluentCRM profiles, so support agents can see details like tags or lists associated with a contact. This helps them understand who they are dealing with right away.

Automatic tagging and lists

Beyond just viewing information, integrating a CRM and help desk brings more advanced benefits, like automated tagging. FluentCRM uses tags and lists, along with dynamic segments, to categorize and target customers based on specific criteria. This is essential for managing thousands of customer profiles.

Fluent Support enhances this capability by allowing you to tag customers directly from within the support platform. For instance, with Fluent Support’s workflows, you can automatically add tags to customer profiles in FluentCRM based on ticket actions.

Triggering marketing automation

The biggest advantage of combining your help desk and CRM is the ability to run marketing automations based on actions in your help desk. Let’s see how this works with an example.

Imagine you’ve just resolved a customer’s query, and now you want to follow up with them for feedback. Using FluentCRM’s automation features, you can send a follow-up email automatically.

With these automations in place, following up on customer interactions becomes effortless. You can ensure that customers receive timely feedback requests, boosting their engagement and satisfaction.

Integrating other popular CRMs

It’s very much possible that your CRM/Help Desk doesn’t have a spectacular integration like Fluent Support and FluentCRM. But that doesn’t mean you have to get stuck. There’s tons of connector platforms that make these connections possible for businesses of all sizes. 

For this article, we’ll use SureTriggers as a connector to integrate Fluent Support with one of the most popular CRM’s on WordPress, Jetpack CRM.

Jetpack CRM offers a powerful WordPress-based CRM solution, and combining it with Fluent Support creates a comprehensive customer management and support system within WordPress. This integration is ideal for businesses already using WordPress for both their website and CRM.

Benefits of Integrating Fluent Support with Jetpack CRM

Centralized Customer Data 

Based on actions in Fluent Support, you can update your customer profiles in Jetpack CRM. Similarly, you can create tickets and customer profiles in Fluent Support based on events in Jetpack CRM. Allowing you to always keep your systems in sync.

Automated Task Management 

Support tickets can be created automatically from customer activities within Jetpack CRM, such as creating companies, contacts and removing transactions and quotes. This automation reduces the need for manual input, saving time for your support team.

Improved Customer Experience 

By triggering functions in both platforms from each other’s events lets you focus on the overall customer experience, and how each tool helps in building that experience.

Use Cases 

Available Triggers

Example #1

An e-commerce store using Jetpack CRM can sync customer profiles with Fluent Support. If a customer creates a quote, removes transactions or goes through specific events, the Fluent Support profile is updated. 

For WordPress users, combining Jetpack CRM and Fluent Support creates a unified platform for managing customers and providing top-notch support.

Example #2

A digital marketing agency uses Jetpack CRM to manage client quotes, contacts, and invoices. When a client accepts a quote, the agency needs to quickly create a support ticket to initiate onboarding or answer any initial questions. The team also needs a customer profile in Fluent Support to keep track of support interactions. SureTriggers is configured to automate this process by creating a Fluent Support ticket and a customer profile once a quote is accepted in Jetpack CRM.

Trigger: Quote Accepted in Jetpack CRM

The workflow starts as soon as a quote is marked as “accepted” in Jetpack CRM. First, SureTriggers checks if the customer who accepted the quote exists in Fluent Support.

If not, it automatically creates a new customer profile using the contact details from Jetpack CRM, like the client’s name, email, and company information. After creating the customer profile, SureTriggers opens a support ticket in Fluent Support.

The ticket includes details such as the customer’s name, the quote ID, and any relevant comments or requirements noted in Jetpack CRM during the quote acceptance.

A default message can be added, e.g., “Welcome to [Company]! This ticket has been created to help you get started with onboarding or answer any questions regarding the services you’ve requested.”

This setup saves the agency time and prevents missed onboarding requests. As soon as a quote is accepted in Jetpack CRM, the client’s profile and initial support ticket are instantly available in Fluent Support, ensuring a seamless, quick, and organized response for new clients.

Wrapping Up

Integrating Jetpack CRM and Fluent Support through SureTriggers transforms your customer management and support processes into a seamless, streamlined experience. By automatically creating support tickets and profiles the moment a client takes an action, you ensure that every new customer gets the attention they deserve, without any delay. 

This not only saves your team valuable time but also enhances customer satisfaction from day one. Start leveraging SureTriggers to automate and elevate your support workflow, so you can focus on what truly matters—building lasting relationships and growing your business.

The post Integrate Help Desk and CRM: Guide with Steps appeared first on Fluent Support.

Of course, that is if you want complete control over your audience, that the big social media platforms will never let you have.

What made us build FluentCommunity

We’ve had our share of struggles with managing our user communities through Facebook Groups. While you could argue it’s free, it doesn’t suffice when it comes down to having control.

We’re tired of catering to the ‘algorithm’ and so are our loyal users. In mid 2023, we began work on solving this issue, for us, and the greater WordPress community.

Enter, FluentCommunity!

FluentCommunity: Communities made simple

FluentCommunity is the next biggest offering from the Fluent Family. It’s a community and membership management plugin that runs on WordPress. 

But it’s beyond just a gated forum. It’s built to be your own social media platform, where you’re in control of everything. From post priorities and moderation to user engagement tools and more.

Since opening it up for beta-testers the product has improved to a whole new level that even we didn’t expect. It’s been so well received, we had to launch a waitlist for people eager to get FluentCommunity.  

What to expect from FluentCommunity?

Building a social platform in 2024 takes a lot. We understand that, which is why FluentCommunity is enriched with everything you might need for your community. Here’s a quick look at what you get with FluentCommunity,

Feed

Posts feed allows your community to start interactions and bring it infront of all members. Be it announcements, questions and opinions, everything appears chronologically, without pesky algorithms making decisions for your users.

Members

You can manage your members including sign-up and access. Members can interact with you and other members with private messaging as well.

Spaces

Spaces allow you to separate your community into specific niches. Your spaces can have their own rules and moderation so you’re always on top when it comes to managing interactions.

Discussions

Discussions and threads allow you to keep the conversation going for posts, spaces and courses. The conversation is always there for you to tap into.

Leaderboard

Leaderboards are the coolest thing! You can reward your top members and add profile badges so your members know who’s-who in the community.

Courses

If you want to run a course right inside your community, or give access to members-only content, FluentCommunity is well capable.

Why Sign-Up for our waitlist?

FluentCommunity is tailored for anyone looking to launch a private, engaged space online – whether you’re a content creator, coach, small business, or niche brand. Here’s why signing up on FluentCommunity waitlist can benefit you:

Early access 

As a waitlist member, you’ll be first in line to try out the beta version and enjoy early access to all the features.

Exclusive perks & Discounts

To thank you for your excitement and patience, we’ll be offering special pricing and exclusive perks to our FluentCommunity waitlist members. Most importantly you get the limited time access to purchase LTD licenses for FluentCommunity.

Sneak peeks & updates

Be the first to see new features, designs, and integrations as we build out the best version of this tool.

Influence development 

As a part of our early community, your feedback will directly impact the development and growth of this plugin, ensuring it meets your needs perfectly.

The Waitlist Awaits

SIGN-UP

What makes FluentCommunity unique?

Our team has spent countless hours identifying what today’s community leaders need most in a membership plugin. Along with that we got tons of feedback from beta-testers making the product even more feature rich. 

Here’s a quick preview of some of the standout features you can expect:

Uncompromised performance

Let’s make it explicit! We don’t build bloatware. We build software that works, seamlessly. Performance has been the top priority for the development team, and the blazing speeds achieved by FluentCommunity will elevate your communities user-experience to a level that’s unimaginable for current market leaders.

Easy setup and management

Get started quickly with user-friendly setup tools and options to easily manage your members, content, and engagements.

Flexible membership tiers

Create free or paid membership tiers to monetize your community or offer exclusive access to premium content.

Seamless integrations

Our plugin integrates with all of the Fluent products including but definitely not limited to, FluentCRM, Fluent Forms and Fluent Support.

Advanced customization 

Your community, your style. We wanted to offer a high degree of customization so your community space is uniquely yours.

Wrapping Up

With FluentCommunity, you’re not just building a space online – you’re building a true, engaged community where you’re in control. Say goodbye to battling algorithms and limited customization, and say hello to a space where you set the tone and your members feel truly connected.

Joining FluentCommunity waitlist now not only grants you early access to this innovative tool but also places you at the center of our development process. We’re excited to bring a new era of community building to the WordPress ecosystem, and we want you to be part of it from the very start. So, if you’re ready to take your community to the next level, join our waitlist today and get ready to experience the power of a community platform built with you in mind.

Let’s build something extraordinary together – join the FluentCommunity journey!

The post Announcing FluentCommunity: Join the Waitlist appeared first on Fluent Support.

Whether you’re new to WordPress or want to learn more, these terms will help you understand it better. We’ve kept everything simple and easy to read, so even tricky words make sense.

From A to Z, this glossary covers basic to advanced topics. We hope it helps you feel more confident using WordPress.

WordPress glossary: A to Z

A

B

C

Download the full eBook guide on “How to build a customer support team”. This eBook has additional resources for further study.

The form can be filled in the actual website url.

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

The post WordPress Glossary Terms: Must-Know for WordPress Users appeared first on Fluent Support.