Handling that many tickets isn’t just about having a good system; it’s about understanding customer needs, streamlining workflows, and constantly evolving. So, we took this chance to dig deeper into their experiences—how by using Fluent Support they tackled their daily challenges, what worked, and what lessons they’ve learned along the way for the past few years.

Joining us in this conversation are MD. Kamrul Hasan (Head of Support at WPManageNinja), along with 2 other senior team members of their big Support team, Ibrahim Sharif (Support Lead, FluentCRM), and Mahdi (Support Lead, FluentForms). From their firsthand experiences, we’ll explore not just the mechanics of handling support but also the bigger picture of what great customer support truly means.

Let’s get into it!

Interviewing the users of Fluent Support

Uttam: Over 100,000 customer support tickets were resolved by WPManageNinja using their own Fluent Support, the best-known self-hosted Helpdesk plugin for customer support in WordPress. That’s not just a big number, right? That’s incredible. It’s a massive indicator of a system that really works. Because, you know, if you’ve ever felt bogged down by handling customer support and just can’t keep pace with your needs, their journey may offer some really valuable lessons.

For that reason, today, I’m looking forward to having a conversation with some of the key members of WPManageNinja’s customer support team. I’m here with MD. Kamrul Hasan (Head of Support at WPManageNinja), and 3 other senior members of their big support team, Ibrahim, Mahdi, and Farhan. I’m pleased to get a chance to have a chit-chat with you guys. 

So Kamrul, what we’re going to do now is, we’re going to delve into the specific challenges that you and your team faced, the reasons behind the development of Fluent Support, and the key features that have enabled them to handle this just incredible workload. I know, you were there back in 2020 when WPManageNinja first decided to build an in-house helpdesk plugin for the team. But we’ll skip the dramatic flashback—because we’ve already turned that saga into a fun-to-read comic book! Seriously, it’s way more fun to read than hearing us ramble on. So, I’d love our reader to check that out for sure!

Innovation of Fluent Support: Flashback

[Comic of the real story]

Get the FREE Comic

My first question to you is—what were the biggest headaches with your previous system that pushed you to build your own in-house solution? What specific limitations were they encountering that made a change necessary? 

Kamrul: Well, back then, the primary issue was scalability. As WPManageNinja expanded, the previous system simply couldn’t cope with the growing number of support requests. Ticket loading time was a huge bottleneck, along with some other limitations of the tool.

We used to sit for minutes just for a simple ticket to load. The inefficiencies led to a significant accumulation of tickets, resulting in ticket backlogs. Pretty frustrating dealing with the inefficiencies day in and day out. 

So, my team recognized the need for a more effective way to support their expanding user base, as we’re spending more energy fighting the technical limitations of the tool we were using at that time.

Uttam: Okay, got it. So, I guess that’s how WPManageNinja reached a point that led them to this decision of actually developing an in-house ticketing system by themselves. 

Kamrul: Right, exactly. 

Uttam: Another thing, Kamrul, once Fluent Support was implemented internally, what tangible changes did you observe? What were the immediate results? On the customer service end, was the transformation almost instantaneous? 

Kamrul: Absolutely, we witnessed a significant decrease in the general ticket resolution time, and there was an uplift in customer satisfaction levels too. From that point on, that internal validation provided clear evidence of the potential market to the stakeholders.

In 2021, the solution clearly resonated with others facing similar issues, and we launched it for the wider market. And fast forward to today, Fluent Support is now powering 10,000+ businesses globally. 

Uttam: That’s great, Kamrul. Now I’d like to turn to Ibrahim.

So, Ibrahim, I’d love to get your take on this—how do you see Fluent Support fitting into the larger WPManageNinja ecosystem? Does it act as a missing piece, seamlessly integrating with other products? And more broadly, when it comes to WordPress-powered businesses, does it help boost the overall efficiency of other plugins and workflows?

Ibrahim: That’s a great question! From a firsthand perspective, Fluent Support isn’t just another helpdesk plugin—I believe, it’s a strategic enabler. When they built it, they weren’t just thinking about handling tickets; they also thought about how a ticketing system fits into the entire workflow of a WordPress-dependent business and, without a doubt, the WPManageNinja ecosystem.

We work for products like Fluent Forms, FluentCRM, FluentBooking, FluentCommunity, FluentSMTP, and other powerful tools. And, Fluent Support connects with all of them very smoothly. This makes it easier for businesses to automate customer interactions, streamline workflows, and provide better solutions without jumping between multiple platforms.

Right now, along with WPManageNinja’s own plugins, Fluent Support offers various other plugin integrations, including WooCommerce, Slack, Telegram, WhatsApp, TutorLMS, LearnDash, BetterDocs, Discord, Google Drive, Dropbox, PMPro, and a lot more.

So, to answer your question—yes, Fluent Support doesn’t work only as a standalone tool. It charges the entire support experience by connecting with the tools businesses already rely on. That makes everything more efficient, responsive, and customer-friendly.

Uttam: That’s great, Ibrahim! It’s really interesting to see how Fluent Support isn’t just solving customer support issues but actually strengthening the entire WordPress ecosystem. Now, Mahdi, I’d like to ask you, for those who are currently using Fluent Support, what are some of the standout features that seem to resonate most strongly with users? What aspects do they particularly appreciate?

Mahdi: Alright! So the biggest thing people love about Fluent Support? It just makes support easier. It takes a lot of the manual work off your plate. The automation possibilities are huge. You can set up workflows that auto-assign tickets, send saved replies, and even trigger CRM actions without having to think about it, and then there’s is email piping.

There’s advanced filtering and separate inboxes, which is super useful if you’re managing multiple products or teams. And the fact that you can customize the ticket portal the way you want? People love that.

But honestly, I guess the most exciting thing right now for everyone is the new AI powers. The team introduced AI-integrations recently, and it’s actually really smart. It doesn’t just generate replies—it is capable of understanding customer sentiment. 

So if a customer is not happy about it a thing, it picks up on that, and agents can adjust their responses accordingly. You can also fine-tune the AI’s answers before sending them, so it’s not just some robotic reply—it still feels human. 

And as far as I know, team Fluent Support is working on even more ways AI can help businesses in terms of customer service in general. 

Uttam: Okay, great—got it! So basically, Fluent Support is trying to do all the heavy lifting with automations, integrations, and even AI stepping in for an even better overall experience and taking the load off from the support agents. Right? 

Mahdi: Yes, that’s right. 

Uttam: So Kamrul, I want your opinion on this, AI in helpdesks—do you think it’s truly enhancing support, or are we risking losing that human touch? What’s your take on it?

Kamrul: As I deal with our customers a lot, and manage a team of support agents on a daily basis, thinking from a customer’s perspective, I still prefer speaking to a real person. But there, what really matters how fast, accurate, and empathetic that person on the other side is. 

Now, for those who use Fluent Support, AI can really help deliver on those qualities. However, as a customer, if the response feels too robotic or lacks a personal touch, it can be a bit off, even if the solution is right in most cases. That’s why I believe AI should assist, not replace, the human interaction. At least, not at this stage of AI assistance. 

From a customer’s point of view, when reaching out for help, they want to feel like their issue is being addressed with care and efficiency. Those who use Fluent Support can take advantage of features like ticket automation, tone analysis, and suggested responses to help understand customer sentiment, even when there’s a language barrier. With these tools, an agent can quickly determine if a customer is frustrated, happy, or neutral and respond accordingly.

Uttam: That’s a valuable take, Kamrul! I totally agree—speed and accuracy matter, but empathy is what makes the difference. AI should enhance the experience, not replace the human touch. Fluent Support’s features like tone analysis and automation definitely help agents strike that balance. Love that perspective!

Alright, Kamrul and team, now, I’d like to shift gears a bit. Turning to Ibrahim, Mahdi and you too—let’s do some rapid-fire questions as we’re nearly at the end of this discussion. Short answers, straight to the point. Ready?

Rapid-fire Q&A – For the support agents who get it done

Uttam: What’s one mistake you think most customer support agents make?

Ibrahim: Not listening enough before jumping into solutions. You have to have a lot of patience in you.

Uttam: How do you handle a tough customer who’s really upset?

Kamrul: I focus on solutions rather than dwelling on the problem. First, I try to understand the root cause of their frustration. With patience and empathy, I make sure they feel heard and reassure them that we’re working on the best possible solution. Then, I do everything I can to deliver that solution as quickly as possible.

Uttam: What’s one piece of advice you’d give someone new to customer support?

Ibrahim: Understanding the product inside out is crucial. Many newcomers focus on communication skills but overlook the technical depth required to solve complex issues efficiently. The more you know about the system, integrations, and common troubleshooting methods, the faster you can provide accurate solutions—without always escalating tickets.

Uttam: Do you think customer support teams should specialize in certain areas?

Mahdi: Definitely. Specialization improves efficiency, but a broad understanding is just as important. When agents focus too narrowly, simple issues get escalated, slowing everything down. A strong support team balances deep expertise with general knowledge.

Uttam: What do you think the future of customer support looks like?

Kamrul: A more advanced hybrid model. AI will handle routine, mundane tasks, where human interaction is not necessary, or not asked, while humans tackle more complex issues, and where customers want them to appear and listen to their problem and provide a solution.

Uttam: What should someone know before starting a career in customer support?

Ibrahim: Customer support isn’t just about answering tickets—it’s about solving problems efficiently. You need strong communication skills, patience, and the ability to handle tough customers without losing focus. Most importantly, you have to think critically and adapt quickly because no two issues are the same.

Uttam: What tools should a new customer support agent learn to use?

Mahdi: A good support agent needs to be comfortable with essential tools like help desk software, live chat platforms, and knowledge bases. Knowing how to use WooCommerce, Github, and CRM systems like HubSpot or Salesforce helps manage customer data effectively. And for internal communication, tools like Slack, Jira, or Microsoft Teams are a must.

Uttam: Alright, folks! That was a deep dive into the world of customer support and yes, how WPManageNinja solved over 1,00,000 tickets or customer issues with the help of Fluent Support and how they built the system itself. We’ve covered the mindset, the skills, and even the technical side that often gets overlooked.

A huge thanks to Ibrahim, Mahdi, and Kamrul for their valuable insights! You guys brought some sharp perspectives to the table today.

And to everyone who are here—keep growing, keep learning, and most importantly, keep making customer experiences better!

Innovation of Fluent Support: Flashback

[Comic of the real story]

Get the FREE Comic

The post How One Company Resolved Over 100K Tickets Using Fluent Support appeared first on Fluent Support.

Whatever the case, knowing how to block a website on Chrome can be a super handy skill. 

In this guide, we’ll dive into six methods that can help you manage web access and keep distractions to a minimum. 

Ready to regain your focus and create a safer online environment? Let’s go!

1. Using Chrome extensions

If you’re looking for a simple and effective way to block websites on Chrome, look no further than Chrome extensions. These handy tools can be quickly added to your browser and provide a range of functionality to help you manage your browsing experience more effectively. 

Let’s dive into the world of Chrome extensions and discover how you can use them to block unwanted sites.

Popular website blocking extensions

There are numerous extensions available designed to help you block websites on Chrome. Here are a few popular options you might consider:

1. BlockSite: This is one of the most popular Chrome extensions for blocking websites. It’s user-friendly and allows you to block not only websites but also adult content and apps. You can also set a schedule to block sites during certain hours.
2. StayFocusd: If you’re looking to improve productivity, StayFocusd is a great choice. It limits the amount of time you can spend on time-wasting websites. Once your time is up, the sites will be blocked for the rest of the day.
3. WasteNoTime: Similar to StayFocusd, this extension helps manage the time you spend online by blocking distracting sites after your acceptable usage time has expired.
4. SiteBlock: This extension is straightforward. It offers simple controls to keep you focused by blocking access to distracting sites. (both permanently and temporarily)

These extensions can vary in terms of features and customization, so it might be worth trying a few to find the one that best meets your needs.

Installation and setup

Setting up these Chrome extensions is simple! Here’s a simple step-by-step guide to get you blocking websites in no time:

1. Open Chrome: Launch your Chrome browser and go to the Chrome Web Store.

2. Search for extensions: Type the name of the extension you want into the search bar. For instance, you could search for “BlockSite” or “StayFocusd.”

3. Add to Chrome: Click on the extension you’ve chosen, then click the “Add to Chrome” button. You’ll see a pop-up where you’ll need to confirm the addition by clicking “Add Extension.”

4. Configuration: After the extension is added, you’ll see its icon in the top-right corner of your browser. Click on it to begin configuring your list of blocked sites.

5. Set your preferences: Input the websites you want to block. Depending on the extension, you might also have the ability to set time limits, create schedules, or define blocked keywords.

These extensions are designed to be non-intrusive, so they blend seamlessly with your browsing experience while providing the control you need.

Managing blocked sites with extensions

So you’ve installed an extension and blocked a few distracting sites—great start! Here’s how you can manage your blocked sites using extensions:

1. Add or remove sites: Most extensions have a simple interface where you can easily add additional sites to your blocked list or remove them. Just click on the extension’s icon, navigate to the settings or preferences, and make your changes.
2. Adjust time settings: For extensions that offer scheduling features, you can customize your online time management by increasing or decreasing allowable usage times. This is particularly useful if your schedule changes or if you notice certain times of day are more prone to distractions.
3. Review site activity: Some extensions provide reports or activity logs that show you how much time you spend on each blocked site. Use this information to adjust your blocking strategy as needed.
4. Enter a “Focus Mode”: Many of these tools offer specific modes designed to help you stay on task. Whether it’s a strict mode that prevents any changes during certain times or a focus mode that cuts off all distractions, use these options to optimize your productivity.

2. Modifying host files

For those who prefer a more hands-on method to block websites, modifying your computer’s host files is an effective way to manage web access. It’s a tad more complex than simply using a Chrome extension, but once you get the hang of it, it’s a powerful tool.

Understanding host files

Host files are like little black books within your computer that map domain names (like www.example.com) to IP addresses. By tweaking these files, you can redirect specific websites to a dead-end, effectively blocking them on your network.

Here’s how it works: when you type a website into your browser, your computer first checks the host file to see if there’s a specific IP address it should redirect to. If no entry is found, it then checks with DNS servers to locate the correct web address. To block a website, we’ll create a loopback entry in the host file that tells your computer to redirect that website to an IP address that leads nowhere.

Steps to modify on Windows

Ready to dive in? Here’s how you can modify the host file on a Windows computer:

1. Open Notepad as admin: Click on the Start Menu, search for Notepad, then right-click it and choose “Run as administrator.” This step is crucial for saving changes to system-level files.

2. Open host file: Within Notepad, go to File -> Open. Navigate to \`C:\Windows\System32\drivers\etc\\`. You won’t see any files at first, so ensure that you select “All Files” from the dropdown menu. Open the \`hosts\` file.

3. Add entries: To block a website, type \`127.0.0.1 www.blockedsite.com\` at the end of the document, with each blocked website on a new line. The IP \`127.0.0.1\` is a loopback address that directs the site to nowhere.

4. Save changes: Go to File -> Save to overwrite the original host file with your changes. You may need to restart your browser or computer to see the effects.

5. Test it out: Try visiting the blocked website in your browser. You should find that the site is no longer accessible.

This method is great for people who prefer a hard-set block that can’t be bypassed easily by browser settings.

Steps to modify on Mac

If you’re on a Mac, the process to modify the host files is quite similar, though it involves using Terminal. Here’s how to proceed:

1. Open terminal: You can find Terminal through Spotlight by pressing \`Command (⌘) + Space\` and typing “Terminal.”

2. Access host file: In the Terminal window, enter the command \`sudo nano /etc/hosts\`. You’ll be prompted to enter your admin password, which gives you the required permissions to edit the file.

3. Add the entries: Navigate to the bottom of the host file using the arrow keys and enter \`127.0.0.1 www.blockedsite.com\` for each site you wish to block. Just like on Windows, each entry should be on a new line.

4. Save your changes: Press \`Control (^) + O\` , then press \`Enter\` to save the changes. Next, press \`Control (^) + X\` to exit the editor.

5. Clear the DNS cache: You’ll need to clear your DNS cache for the changes to take effect. In Terminal, type \`sudo dscacheutil -flushcache\` followed by \`sudo killall -HUP mDNSResponder\`.

6. Check your work: Now, try accessing a blocked site. Similar to Windows, you should find that your computer redirects to a dead-end.

3. Configuring router settings

When it comes to blocking websites on Chrome, one of the most comprehensive methods is configuring your router settings.

This approach doesn’t just restrict access to one device; it governs all devices connected to your network. This makes it a robust solution for families, shared accommodations, or small businesses.

Benefits of blocking at the router level

Blocking websites at the router level provides several advantages that go beyond simple convenience. Here’s why you might want to consider this method:

• Network-wide coverage: This approach affects all devices on your Wi-Fi—laptops, phones, even that tablets your kid uses for homework. It’s a great way to ensure certain content is blocked across the board without needing individual setups.
• Enhanced control: If you’re a parent or someone managing a public or shared network, keeping certain websites out of reach ensures a safer and more productive online environment.
• Device agnosticism: It doesn’t matter whether you’re browsing on Chrome or another browser. Since the restriction is set up at the router level, it covers all web browsers.

Accessing the Router Admin Panel

Before you can block websites, you’ll need to access your router’s admin panel. Here’s how to do it:

1. Find the router’s IP address: Most routers have an IP like 192.168.0.1 or 192.168.1.1. You can usually find this on a label on the router itself, or it might be in the router’s manual.

2. Open a web browser: Enter the IP address into the URL bar of your browser and hit Enter. This will bring up your router’s login page.

3. Login: Use the login credentials for your router. If it’s your first time, the default username and password might still be in place (often ‘admin’/’admin’ or ‘admin’/’password’). It’s a good idea to change this after you log in for better security.

Adding websites to the block list

Once you’re inside the admin panel, you can add specific websites to your router’s block list. Here’s a step-by-step guide:

1. Find the block or parental control section: Routers organize settings differently, but look for an option labeled ‘Access Restrictions,’ ‘Firewall,’ or ‘Parental Controls.’

2. Create a new filter: In the settings, you should be able to create a rule or filter that allows you to block certain URLs.

3. Add URLs: Enter the web addresses of the sites you wish to block. Remember to save the changes you make.

4. Test the settings: Try accessing the blocked sites from a device connected to the network to ensure that the restrictions are in place.

4. Utilizing parental control software

If adjusting your hardware sounds a bit too technical, or if you need more specialized control, using parental control software is another effective avenue.

This software gives you fine-grained control over web access, perfect for parents who need to manage what kids can access on the internet.

Plus, it’s very intuitive and user-friendly, which means you don’t have to be a tech wizard to keep your family safe online.

Features of parental control tools

Parental control tools come with a range of features tailored to help you manage web content easily:

• Time limits: Many apps let you set time limits for internet usage, great for making sure children or even yourself don’t spend all day online.
• Content filtering: Automatically block inappropriate or risky websites, ensuring safe browsing.
• Activity reporting: Keeps track of what sites the user visits, when, and for how long—giving peace of mind and insight into browsing habits.
• Remote management: Manage settings remotely from any device, which is perfect for adjustments on the go.
• App blocking: Some options let you control which apps can be downloaded or used, adding an extra layer of oversight beyond just web browsing.

Integrating with Chrome

To maximize the usefulness of parental control software, you’ll want to integrate it seamlessly with Chrome. Here’s a quick guide on how to do just that:

1. Download the software: Choose a reputable parental control app from the web store or directly from a well-known provider’s website.

2. Install and configure: Follow the installation instructions, then set up a user profile. Here, decide what types of content to allow or block.

3. Connect to browsers: Ensure the software is integrated with all browsers on your device, including Chrome. Some programs may require a browser extension.

4. Set browser-specific rules: Tailor settings within Chrome itself for extra control, applying unique rules depending on the user or the device’s usage.

Monitoring and adjusting settings

Once your parental control software is all set, you’ll need to monitor and adjust settings periodically to accommodate changes as needed:

• Review usage reports: Regularly check the reports provided by the software. Look for any sites that might need blocking or activities that need moderating.
• Adjust control settings: Over time, you might find certain sites don’t need such strict filtering, especially as your children grow or as you change your focus.
• Stay informed: Keep an eye on updates for the software and be aware of any new features or security patches—you want to ensure the software functions as best as possible.

5. Creating a supervised user profile

One of the great ways to manage web access and ensure internet safety, especially for younger users, is by creating a Supervised User Profile on Chrome. 

This feature is particularly handy for parents who want to keep an eye on their kids’ online activities or for anyone who needs to manage multiple users on a single device.

Setting up a supervised user on Chrome

Setting up a Supervised User on Chrome is fairly straightforward. Here’s how you can do it in just a few steps:

1. Open Chrome: Start by launching the Chrome browser on your computer.

2. Profile icon: Look for the profile icon located at the top right corner of your Chrome window, then click on it.

3. Add profile: Click on ‘Add’ to create a new profile. This will start the setup wizard for adding a new user.

4. Supervised account: You’ll find an option to create a supervised profile. Make sure the box is checked to indicate this is a supervised account.

5. Sign into your Google account: You’ll need to sign in with your Google account. This account will be used to manage the supervised user.

6. Follow prompts: Continue following the prompts to finalize your setup. You can customize it with a unique name and avatar for easy recognition.

Congratulations! You’ve now set up a Supervised User Profile. But the work doesn’t stop here. You need to manage these profiles to make the most of them.

Managing supervised profiles

Once you’ve set up a supervised user, you can manage their browsing activity and access to websites:

• Access permissions: Decide which websites the supervised user can visit by creating an approved list of sites. You can also block certain content that you feel isn’t appropriate.
• Daily reports: Receive a daily activity report on the supervised user’s browsing habits, making it easier to keep track of the websites they visit.
• Time management: You can even set time limits on browsing, ensuring that users are not spending too much time online.

Limitations and advantages

Like all tools, supervised profiles have their limitations and advantages. Understanding these can help you make informed decisions regarding their use:

Limitations

• Supervised profiles are not available on all devices, limiting their use to specific environments, typically desktop Chrome browser.
• As of recent updates, Chrome has incorporated most controls into the Family Link app, reducing the visibility of supervised profiles as a standalone feature.

Advantages

• Customized Control: These profiles allow for granular control over browsing permissions, keeping unwanted content at bay.
• Activity tracking: With real-time activity reports, you stay informed about the sites that are visited, ensuring transparency.

Note: It pairs best with a comprehensive tool like the Google Family Link.

6. Using Google Family Link

For a more advanced approach to internet safety and management, the Google Family Link app is a worthy tool that parents or guardians can use. It offers more features than just managing websites, including screen time controls and app management.

Setting up Google Family Link

To begin with Google Family Link, you need to set it up, which involves a few straightforward steps:

1. Download the app: First, download the Google Family Link app from the Google Play Store or Apple App Store onto your device.

2. Create an account for your child: Follow the setup prompts to create a Google account for your child if they don’t have one. If your child already has a Google account, link it through the app.

3. Configure settings: Customize the settings based on the age and needs of your child, ensuring a tailor-fit experience for their usage.

Once you’ve completed these setups, you can start utilizing the app’s robust features to manage browsing and other app usage.

Controlling website access

Google Family Link provides excellent features for controlling website access:

• Site blocking: Within Family Link, you can block specific websites or categories that you deem inappropriate. This ensures a safer browsing environment.
• Approve or disapprove sites: Sometimes, a particular website may get flagged mistakenly. You have the power to approve such sites, ensuring that false positives don’t hinder your child’s exploration.

These controls ensure your child has access only to safe, educational content, providing you with peace of mind.

Monitoring activity with family link

Monitoring your child’s online activity is vital in today’s digital world, and Google Family Link makes this a breeze:

• Activity reports: Get detailed reports on your child’s screen time, websites visited, and how long they spend on each app. This information is critical to understanding and managing their digital lifestyle.
• App management: You can also control which apps your child downloads or uses, helping you prevent exposure to inappropriate content.

We hope you’ve already found the best method that works for a smoother browsing experience.

Happy browsing! 

The post How to Block a Website on Chrome – All Methods [Complete Guide] appeared first on Fluent Support.

But, what are the main reasons why entrepreneurs experience daily stress? And how does it affect entrepreneurs in day-to-day life?

Let’s take a look at where this daily stress comes from and explore key tips for overcoming it effectively.

7 main reasons why entrepreneurs experience daily stress

Stress can hit entrepreneurs from many different directions. Here are some of the main reasons why entrepreneurs experience daily stress.

1. Overloaded with decisions to make

Entrepreneurs make many decisions every day, from big, long-term ones to quick, immediate choices. This constant decision-making can lead to something called decision fatigue. It happens when mental energy gets low, and the quality of decisions starts to drop.

And, whether it’s picking the best business strategy or choosing the right software, all these choices can quickly become too much to handle.

2. Constant financial pressures and uncertainty

A main reason why entrepreneurs experience daily stress is money, or not having enough of it. Starting or growing a business often needs a lot of money, which can create a lot of pressure. The worry of not knowing when the money will come in, plus costs like payroll, rent, and other expenses, can feel like a heavyweight.

Entrepreneurs also take a personal risk with their finances, often using their own savings to fund the business. The fear of running out of money or not reaching financial goals adds even more stress to their lives.

3. Scarcity of resources

Running a business on a tight budget or with limited resources is a common scenario for many entrepreneurs. This scarcity can manifest in various forms,

• Lack of capital
• Insufficient manpower 
• Inadequate infrastructure

Each presents its own set of challenges. The constant juggling to do more with less can be stressful and can hinder the growth and potential of the business.

4. Talent acquisition and retention

Finding and keeping the right talent is crucial for any business’s success, yet it’s also a considerable source of stress for entrepreneurs. 

The hiring process can be time-consuming and costly. The pressure to bring in qualified individuals who fit the company culture adds another layer of complexity. Once the right team is in place, retaining them becomes the next challenge. 

High turnover rates can disrupt business operations and create an environment of uncertainty.

5. Time management challenges

Time is a precious commodity for entrepreneurs, and there never seems to be enough of it. In one hand there is 

• Balancing various tasks
• Meetings
• Deadlines, 
• Personal responsibilities 

On the other hand, you’re trying to steer the business toward success. This can leave any entrepreneur feeling stretched too thin. 

The attempt to prioritize effectively and manage time judiciously can often lead to stress. It is especially true when there are not enough hours in the day to get everything done.

6. Balancing responsibilities and work-life integration

Another main reason why entrepreneurs experience daily stress is the struggle to maintain a healthy work-life balance. Entrepreneurs wear many hats, and this role diversity can take a toll on their personal lives.

The pressure to be constantly available and the fear of missing out on crucial opportunities can disrupt family life and personal time. 

Finding a work-life balance, or rather achieving work-life integration, is a significant challenge. When work seamlessly spills into personal time, stress levels can soar. Ultimately, this can lead to burnout and other negative consequences.

7. Market uncertainty

The business landscape is constantly evolving, and market uncertainty is something entrepreneurs must navigate regularly. 

Changes in 

• Consumer preferences 
• Technological advancements
• Economic fluctuations 

can all impact a business’s performance. 

Keeping up with these changes and pivoting strategies accordingly is not only time-consuming but also stressful. Moreover, the unpredictability of competitors’ moves can add to the pressure, keeping entrepreneurs on their toes at all times.

Effective stress management strategies for entrepreneurs

So, as we’ve seen already, being an entrepreneur can feel like you’re riding a rollercoaster blindfolded. The highs are exhilarating, but when the lows hit, they can feel overwhelming. However, fortunately, some tried-and-true strategies can help manage that daily stress and keep you on track.

1. Prioritizing self-care and mental health

It might seem counterintuitive for those diving headfirst into their business ventures, but prioritizing self-care is crucial for maintaining mental stamina. When entrepreneurs neglect themselves, stress can build up and be hard to shake off. Here are a few self-care practices to consider:

• Regular exercise: This doesn’t mean you have to become a marathon runner, but regular physical activity can help release stress-relieving endorphins.
• Mindful meditation: Even just a few minutes a day can reduce anxiety and improve your focus.
• Healthy eating: Fuel your body with nutrients it needs to keep your mind sharp and your spirits high.
• Sufficient sleep: Being well-rested can significantly enhance your decision-making skills and reduce irritability.

2. Implementing time management techniques

Time may seem like your fiercest rival, but learning to manage it efficiently can make a world of difference. Here are some tips:

• Prioritize tasks: Determine what truly needs your attention and tackle those tasks first.
• Set boundaries: Learn to say no to activities that drain your energy without providing value.
• Use tools: Digital tools or planners can help you organize your day and keep track of deadlines without overwhelming yourself.
• Break tasks into chunks: Large projects can feel daunting, but breaking them down can make them more manageable and less stressful.

3. Building a support network and a resilient team

No one can succeed alone. Having a support network or a resilient team can relieve some of the pressures entrepreneurs face:

• Network with peers: Engage with fellow entrepreneurs who understand the unique stressors you face.
• Rely on mentors: Mentorship can offer guidance and perspective from those who’ve already faced similar challenges.
• Cultivate a strong team: Hiring the right people can help share the load and bring in new ideas. This lightens your mental burden.

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4. Understanding decision fatigue

Decision fatigue is something many entrepreneurs encounter, often without even realizing it. Making countless decisions daily can wear down your mental energy. To combat this:

• Simplify choices: Streamline some of your decisions by automating where possible or setting routines.
• Delegate: Trust your team with certain decisions, reducing the number you need to make each day.
• Streamline your day: Limit your choices on things like meals or clothing with pre-planning.

5. The importance of financial planning

Financial stress is a common thread in the entrepreneurial journey. However, with solid financial planning:

• Create a budget: Having a clear idea of your business finances can prevent a lot of stress.
• Set financial goals: Like creating a roadmap, goals can help you navigate the future with more confidence.
• Consult with financial experts: At times, bringing in expertise can help manage the business side, allowing you to focus on other areas.

If you can incorporate these above-mentioned strategies into daily life, you can create a more balanced and less stressful experience. After all, the journey of entrepreneurship should be exciting, not exhausting!

Final thoughts

While strategies and tools are important in entrepreneurship, the key to overcoming daily stress lies in staying true to your core. 

Never be afraid to face challenges head-on, because it’s through those struggles that you’ll learn and grow the most. Keep your vision clear, know where you want to go, and let that drive your actions. 

Always stay connected to what truly motivates you – that internal drive will fuel you when the going gets tough, helping you push forward no matter the obstacles. 

Lastly, remember that ‘balance is key’, and with the correct approach, the stress can be just another bump on the road to your success.

The post The Main Reasons Why Entrepreneurs Experience Daily Stress appeared first on Fluent Support.

It all starts with some simple gestures.

Whether you run a coffee shop, a SaaS product, or an eCommerce store, showing your customers you care about them can go a long way.

It doesn’t take much to make an impact. A thoughtful Valentine’s Day touch can build loyalty, and keep customers coming back for more. Ultimately this will help you strengthen your brand’s connection with them.

But first, you must understand what Valentine’s Day is all about.

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Understand the spirit of Valentine’s Day

Valentine’s Day didn’t start with roses and chocolates. It began with an early Christian martyr named Valentine. Some say it came from Lupercalia, an old Roman festival celebrating spring. Over time, people connected it to love. By the 1700s, handwritten notes—called “valentines”—became a tradition.

Then came the 19th century. Businesses saw an opportunity. Mass-produced cards replaced handwritten notes. By the 20th century, chocolates, flowers, and jewelry turned Valentine’s Day into a money-making machine.

Today, Valentine’s Day is more than just romance—it’s a global business. Brands use this day to run sales, launch campaigns, and show appreciation, not just to lovers but to their customers as well.

And when businesses genuinely appreciate their customers, it creates stronger connections and encourages word-of-mouth promotion.

So, if you too want to make your customers feel special this time, here are 5 simple ideas for Valentine’s Day customer appreciation.

1. Personalize your greetings

Personalization is like a surprise bouquet of flowers—it makes people feel special! When you greet customers in a personal way, it shows you understand them and care about their needs.

Examples:

• Tailored email greetings: Send an email that uses the customer’s name and highlights products or services they have shown interest in. For example, “Hi [Name], Happy Valentine’s Day! We thought you’d love these special offers!”
• Personalized notes: Include a handwritten thank-you note with their purchase. Showing them you remember and value them personally.

2. Send special Valentine’s Day offers

Valentine’s Day is a great time to share some love with your customers! Try special deals that make them feel appreciated.

How about 20% off heart-themed products or a buy-one-get-one-free offer? These limited-time deals make Valentine’s Day even sweeter!

Examples

• Limited-time offers: Short-term deals make customers act fast before they miss out.
• Countdown: A ticking clock builds excitement and pushes quick decisions.
• FOMO (Fear of Missing Out): When customers know a deal won’t last, they’re more likely to buy now.
• More engagement: More urgency means more interactions. This boosts your brand’s reach and visibility.

3. Host a Valentine’s Day event

You can host fun Valentine’s events online or in your store! Try a virtual craft class where people make their own Valentine cards. Or, have an in-store event with yummy chocolates and tasty wine for a special treat!

Examples

• Couples’ trivia night: A fun online quiz game with Valentine’s prizes.
• Exclusive webinar: A live session on using your software more effectively, with a Valentine’s theme.
• Referral challenge: Encourage users to refer friends & family with a Valentine ’s-themed reward system.

4. Use Valentine’s Day themed branding

Valentine’s Day branding is more than just hearts and pink colors. It helps you connect with customers and spread festive joy!

When people see your themed branding, they feel excited and happy. This positive feeling makes your business more memorable and helps it stand out!

Examples

• Valentine’s email designs: Add love-themed visuals and colors to your email newsletters.
• Special website banner: Display a Valentine’s Day banner at the top of your website to highlight offers.
• Heart-shaped Icons: Use heart icons on product pages or buttons to create a festive feel.
• Social media graphics: Share Valentine’s Day posts with themed visuals to catch attention.
• Themed promotions: Offer special Valentine’s Day deals with a fun, seasonal twist.

5. Train staff for customer interaction

Interaction is key to customer satisfaction, and it starts with your team. Customers can tell when they’re receiving scripted or lackluster service. Therefore, train employees to engage warmly with customers.

Examples

• Smile and make eye contact: A genuine smile and eye contact go a long way.
• Use names: Address your customers by their name. It adds a personal touch that people appreciate.
• Listen actively: Encourage staff to listen to customer needs with patience and respond thoughtfully.
• Express gratitude: A simple “Thank you for choosing us” can also leave a lasting positive impression.

Sealing the deal with love

Finally, remember, it’s not just about selling a product; it’s about creating a customer experience that reflects your brand’s personality and values.

Thus, embrace the spirit of love and creativity and make your customers’ Valentine’s Day truly memorable.

The post Valentine’s Day Customer Appreciation – 5 Simple Ideas [2025] appeared first on Fluent Support.

Your clients are the heart of your business, and these holidays are the perfect time to share warm, thoughtful wishes. But to handle the Christmas rush in customer service and also finding the right words quickly is no easy task.

Should you take a general, formal, heartfelt, or short and sweet approach? How do you say “thank you” without sounding like everyone else?

Don’t worry—we’ve got you covered!

Today, we’ve come up with 70+ corporate Christmas messages to clients that are perfect for any business. Also, we have shared some tips for successful Christmas wishes and cards.

From heartfelt business holiday card messages to short Christmas wishes and cheerful holiday greetings, you’ll find something for every client.

To enhance your client support strategy—download our comprehensive FREE eBook and build a high-performing customer service team.

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General Christmas wishes

Let’s start with something easy, shall we? General Christmas messages are the most wanted, as we can say them to anyone. Here are some fresh and unique wishes to share this holiday season:

1. “Wishing you a Christmas filled with peace, joy, and reflection on all that we’ve achieved together. Looking forward to even greater successes in the year ahead!”
2. “As the holidays approach, we want to express our gratitude for your continued trust. May the season bring you joy and a renewed sense of inspiration for the New Year!”
3. “May your holiday season be filled with joy, rest, and moments of reflection. We look forward to a prosperous year of collaboration ahead.”
4. “Sending our warmest Christmas wishes your way. Thank you for being an essential part of our success—here’s to a New Year filled with new opportunities!”
5. “As we wrap up another year, we want to thank you for your incredible support. Wishing you and your team a festive holiday season and a year of continued growth!”
6. “This Christmas, we are reminded of the importance of great partnerships. Thank you for your continued trust, and we look forward to creating even more achievements in the coming years!”
7. “Wishing you a joyful holiday season and a fresh start to a prosperous year ahead. Thank you for your incredible contributions to our success!”

Merry Christmas wishes

Merry Christmas wishes are timeless classics. If your customer or client base includes older individuals or those who appreciate tradition these classic messages will bring comfort and familiarity to their holiday season.

1. “Merry Christmas! We’re so thankful for your trust. May your holidays be full of joy, and the New Year bring you even more success!”
2. “Wishing you a Merry Christmas and a bright New Year ahead! We’re excited to continue working together and achieving great things.”
3. “Merry Christmas to you and your team! Thank you for your amazing partnership. Here’s to another year of growth and success!”
4. “Happy Holidays! We appreciate your support this year. Wishing you a peaceful Christmas and a New Year full of new opportunities!”
5. “Merry Christmas! It’s been a pleasure working with you. May your holidays be full of happiness, and the New Year bring you even more success!”
6. “Wishing you a Merry Christmas and a Happy New Year! We’re grateful for your trust and look forward to achieving new milestones together.”
7. “Merry Christmas! Here’s to a holiday season full of joy and relaxation, and to more achievements together in the coming year!
8. “The holidays are a time for appreciation, and we want to express our thanks for your ongoing partnership. Wishing you a Merry Christmas and an exciting year ahead!”
9. “Merry Christmas to you and yours! May the New Year bring success, fulfillment, and plenty of opportunities for us to grow together.”

Formal business Christmas wishes for corporate Clients

Crafting formal Christmas messages for corporate clients requires a professional tone that conveys gratitude, respect, and well wishes without being overly casual.

These messages should reflect your appreciation for their partnership. Moreover, you need to maintain a polished and business-focused approach. Here are some thoughtfully created formal Christmas wishes:

1. “Season’s Greetings from all of us at [Your Company Name]. We deeply appreciate your trust and partnership and wish you continued success in the coming year.”
2. “Wishing you and your organization a joyful holiday season and a prosperous New Year. Thank you for your unwavering trust in our services.”
3. “Merry Christmas from our team to yours. It has been an honor working with you, and we look forward to strengthening our partnership in the New Year.”
4. “Warm holiday wishes to you and your team. We value your business and are excited about achieving more milestones together in the coming year.”
5. “As the year ends, we want to express our heartfelt gratitude for your support and trust. Wishing you a peaceful holiday season and a successful year ahead.”
6. “Season’s Greetings from [Your Company Name]. Your partnership has been instrumental to our growth, and we look forward to a thriving relationship in the New Year.”
7. “Wishing you a joyful Christmas filled with peace and prosperity. Thank you for your continued collaboration and trust in our business.”
8. “Happy Holidays from all of us at [Your Company Name]. We’re grateful for the chance to serve your organization and look forward to many successful ventures together.”
9. “Warmest wishes for a wonderful holiday season and a prosperous New Year. Your partnership has been a cornerstone of our success.”
10. “Season’s Greetings! Thank you for your trust and support this year. We look forward to exceeding your expectations in the coming year.”

Personalized Christmas wishes for long-term customers

When it comes to long-term customers, personalization is everything. So, here are some wishes that truly reflect your appreciation for their loyalty and continued partnership:

1. “Merry Christmas, [Customer Name]! It’s been an incredible journey working with you over the years. We look forward to another year of success together!”
2. “Season’s Greetings to you, [Customer Name]! Your continued support has meant the world to us, and we’re excited for another year of partnership and growth!”
3. “Wishing you a very Merry Christmas, [Customer Name]! We’re so grateful for the trust you’ve shown us over the years, and we can’t wait to continue achieving great things together!”
4. “Merry Christmas, [Customer Name]! Your loyalty and support have been a gift to us, and we’re looking forward to many more successful years together!”
5. “Season’s greetings to you and your team, [Customer Name]! Your loyalty has made all the difference, and we can’t wait to create even more success stories in the new year.”
6. “Merry Christmas, [Customer Name]! We appreciate your continued trust in us. It’s been a privilege to be a part of your success story, and we look forward to even greater things in the year ahead.”
7. “Wishing you a joyful holiday season, [Customer Name]! Your partnership has been invaluable, and we’re excited to continue growing and succeeding together in the coming year.”

Creative & fun christmas wishes for joyful holiday season

When working with startups and small businesses, it’s great to sprinkle some humor and creativity into your Christmas messages. These lighthearted yet meaningful wishes can bring smiles and spread cheer while keeping the holiday spirit alive.

1. “Merry Christmas! May your coffee be strong, your Wi-Fi be fast, and your holiday season be full of laughter and joy!”
2. “Jingle all the way to success this Christmas! Thanks for making work feel like a holiday every day.”
3. “Ho, Ho, Ho! Wishing you a Christmas as fun as brainstorming with you and a New Year as bright as your ideas!”
4. “Merry Christmas! May your holiday be as merry as a startup reaching its first milestone and your New Year as exciting as a funding round!”
5. “Santa called; he said your business was on the nice list! Wishing you a holly, jolly Christmas and a blockbuster New Year!”
6. “Deck the halls, jingle the bells, and raise a toast to another successful year! Merry Christmas and Happy New Year!”
7. “Wishing you a Christmas so bright, even your spreadsheets sparkle! Here’s to more exciting projects in the New Year!”
8. “Merry Christmas! May your holidays be full of cheer, and may 2024 bring fewer emails and more breakthroughs!”
9. “May your Christmas tree be full of lights and your inbox be empty. Wishing you a joyful holiday season and a prosperous New Year!”
10. “Here’s to a Christmas as joyful as a team-building retreat and a New Year as rewarding as meeting your KPIs!”

Heartfelt festive season wishes

A heartfelt message can create lasting connections and show how much you care. Here are some meaningful Christmas card messages to inspire joy and togetherness this holiday season:

1. “May this Christmas fill your heart with peace, your home with love, and your days with endless joy. Wishing you a season full of beautiful memories.”
2. “Sending you heartfelt wishes for a Christmas filled with laughter, love, and the company of those you hold dear.”
3. “May the magic of Christmas wrap you in joy, the spirit of the season bring you peace, and the New Year bring new blessings.”
4. “Wishing you a holiday season as warm as your kindness and as bright as the love you share.”
5. “May the joy of Christmas fill your soul and the love of family and friends make your holidays truly special.”
6. “This holiday season, may your heart be light, your home be bright, and your days be merry. Wishing you peace and love this Christmas.”
7. “May your Christmas sparkle with moments of joy and may the New Year bring happiness, health, and prosperity to you and your loved ones.”
8. “Wishing you a holiday season that glows with happiness and a New Year filled with boundless blessings.”
9. “May this season bring you endless moments of love, warmth, and togetherness. Merry Christmas and Happy New Year!”
10. “Sending you love and cheer this holiday season. May Christmas fill your heart with wonder and your New Year be full of possibilities.”

Short christmas wishes

Here are some meaningful yet very short messages for corporate people and in the corporate settings.

1. “Merry Christmas! Here’s to a season full of joy and a New Year full of success.”
2. “Wishing you a holiday as productive as your best project this year. Cheers to more wins!”
3. “Season’s greetings! May your Christmas be merry and your Q1 goals even merrier.”
4. “Happy Holidays! Let’s toast to growth, success, and all the opportunities ahead.”
5. “Merry Christmas! May your holiday be as bright as your best ideas this year.”
6. “Wishing you peace, profits, and plenty of coffee this Christmas season!”
7. “Season’s greetings! May your holiday season be short on meetings and long on joy.”
8. “Happy Holidays! May the season recharge your energy for a prosperous New Year.”
9. “Merry Christmas! Here’s to a season of joy, rest, and exciting business ventures ahead.”
10. “Warm wishes for a bright Christmas and a New Year full of fresh opportunities!”

Merry christmas greetings for colleagues

Christmas is also a perfect season to show gratitude to the amazing colleagues who make work feel lighter and brighter! Here are some Christmas wish messages that you can send it your colleagues.

1. “Merry Christmas! Your hard work and positive vibes have been the highlight of our year. Wishing you and your family a joyful holiday season.”
2. “Happy holidays! Thanks for being the MVP of the team this year. May your Christmas be as amazing as your contributions!”
3. “Wishing you laughter, peace, and all the festive joy this season brings. Merry Christmas to an incredible teammate who always goes the extra mile.”
4. “Merry Christmas! I hope Santa brings you a holiday as great as your work ethic—though nothing can top that!”
5. “Wishing you and your loved ones a season full of cheer, warmth, and relaxation. Thanks for making this year so productive and fun!”
6. “Happy holidays! Your dedication and humor have been a gift to the whole team. Enjoy this well-earned time to recharge and celebrate.”
7. “Merry Christmas! If teamwork were a sport, you’d be our MVP every time. Thanks for everything you do, and may your holiday season be as bright as your efforts.”
8. “Wishing you a holiday filled with love, laughter, and lots of festive treats. It’s been a privilege working with someone as extraordinary as you!”

How to post professional holiday season wishes for social media

Social media is an essential platform for corporate professionals to connect with their audience during the holidays. It’s not just about spreading cheer but also strengthening relationships and building goodwill.

Here’s how businesses can create meaningful holiday season wishes:

• Share professional holiday graphics: Post visually appealing graphics or short videos with a corporate touch. Use your branding subtly to keep the wishes festive but professional.
• Craft thoughtful messages: Write concise yet heartfelt messages. A warm “Thank you for your support this year” can go a long way in building trust and appreciation.
• Use trending hashtags: Use popular holiday hashtags like #MerryChristmas #Christmas2024 #HappyHolidays #SeasonOfGiving #ChristmasCheer #ChristmasMagic #TisTheSeason. This will boost engagement and visibility among your target audience.
• Highlight customer success stories: Showcase your clients or employees by sharing their success stories during the year. This adds a personal and genuine touch while emphasizing collaboration.
• Host interactive holiday posts: Create polls, quizzes, or challenges like “Guess the Holiday Tradition”. It is to encourage participation and keep things fun yet professional.
• Showcase community contributions: If your business supports any charity or community initiative during the holidays, share this to inspire and connect with your audience on a deeper level.
• Time your posts strategically: Post during peak engagement times and schedule messages close to key dates. For example, Christmas Eve or New Year’s Eve to maximize reach.

Tips for a successful Christmas wishes and cards

It’s about standing out while staying warm and professional. Here are some unique tips:

1. Make it personal, not generic

• Always address the recipient by name instead of generic terms like “Dear Customer.”
• Pro tip: Mention something specific, like a project you worked on together or their business success this year.

2. Use creative formats

• Go beyond traditional cards and explore creative formats like short video messages, animated GIFs, or interactive e-cards.
• Hack: Record a 10-second team video saying, “Merry Christmas!” It’s personal, memorable, and quick to produce.

3. Add a subtle business touch

• While it’s a holiday card, you can gently tie it to your business without being overly promotional.
• Hack: Include a QR code leading to a “Thank You” video or a festive discount offer.

4. Highlight gratitude and future collaboration

• Holidays are perfect for appreciating the support you’ve received and setting the tone for the next year.
• Example: “Your partnership has made 2023 an incredible year for us. Let’s achieve even greater heights in 2024. Merry Christmas!”

5. Incorporate visual festivity

• A plain card is easy to overlook. Use festive colors, logos with Christmas themes, or illustrations.
• Hack: Create a holiday-themed version of your logo (like adding a Santa hat or snowflakes) and use it in your wishes.

6. Offer a small gesture

• Include a surprise element, such as a small gift, coupon code, or access to exclusive content.
• Example: “As a token of our gratitude, enjoy 15% off your next purchase. Use code MERRY15 at checkout!”

7. Focus on positivity and warmth

• Keep the message uplifting and hopeful, especially if the year has had challenges.
• Example: “May this holiday season bring you peace and a fresh start for the year ahead. Let’s keep building great things together!”

8. Customize for digital and print

• For emails, use festive graphics and a holiday-themed signature. For printed cards, ensure premium quality that feels special.
• Hack: Add handwritten notes to printed cards for a personal touch, even in bulk orders.

Holiday sale & Christmas discount email message example

Subject Line: Beat the Holiday Rush – Early Bird Deals Await!

Final thoughts

In the corporate world, the holiday season is more than just a time to celebrate—it’s a chance to build deeper connections. Thoughtfully crafted Christmas wishes and messages show clients, customers, and colleagues that you value them beyond transactions.

Whether it’s a short and witty note, a heartfelt card, or a creative social media post, each message is an opportunity to leave a lasting impression.

As professionals, it’s important to balance warmth and professionalism, staying authentic while expressing gratitude. After all, the holidays remind us that business is about people. A small, genuine gesture can spark goodwill that lasts well into the new year.

Wishing you a Merry Christmas and continued success in all your endeavors!

The post 70+ Perfect Corporate Christmas Messages To Clients appeared first on Fluent Support.

Millennials seek fast, personalized service, while Gen Z values honest, transparent interactions and self-service options. Both expect quick solutions and have grown up with technology.

By recognizing these differences in Millennials vs Gen Z, businesses can better meet their customer experience. Let’s explore how to deal with their unique customer service expectations.

Also, you can directly check out the key takeaways.

Millennials vs Gen Z

Gen Z and Millennial customers have unique preferences and expectations that shape how they interact with brands. As businesses adapt to changing customer needs, it’s important to understand what sets these generations apart.

Here are some major differences between Millennials and Gen Z.

Millennials and their age range

Millennials, also known as Generation Y, were born between 1981 and 1996. They come after Generation X and before Gen Z. In 2024, Millennials are between 28 and 43 years old.

This generation experienced the rise of technology during their teens and adulthood. In many underdeveloped or previously underdeveloped countries, millennials didn’t have easy access to technology in their early years. These regions missed out on the tech revolution of that era.

However, in the last 15–20 years, technology has become widely available. It made most millennials comfortable with digital tools today.

What influences Millennials

• Online reviews and feedback from trusted sources.
• Personalized recommendations tailored to their preferences.
• Experiences and quality, focusing on value over cost.
• Brand reputation with reliability and trustworthiness.
• Technology and convenience.

Gen Z and their age range

Gen Z or Generation Z, also known as the Zoomers. This includes people born between 1997 and 2012. They come after Millennials and before Generation Alpha (2010-2024). In 2024, Gen Z’s ages range from 12 to 27 years old.

They are the first generation to grow up surrounded all by technology. They’ve always had smartphones, social media, and the internet at their fingertips.

This group expects customer service to be fast and efficient, with personalized experiences that feel unique to them. Also, they research products online before making a purchase and rely heavily on social media and online reviews for guidance.

What influences Gen Z

• Their social media friends, peers in general, and word-of-mouth recommendations.
• Trending social media content that catches their attention.
• Ethical considerations, like sustainability, and fair practices.

How to meet customer service expectations of Millennials and Gen Z

Let’s take a look at strategies for meeting the expectations of both these customer groups.

1. Use advanced technology for faster service

Gen Z expects instant responses, often through social media or live chat. Millennials also want fast service but are more open to email or phone support, in addition to chatbots and AI assistants for quick answers.

2. Personalize the customer experience

Both groups appreciate personalization, but Gen Z values brands that align with their values and are authentic. Millennials prefer a tailored experience but are more likely to stay loyal to brands that offer consistent, quality service.

3. Build loyalty with honesty and transparency

Gen Z highly values transparency and expects businesses to be open about their practices, especially on social media. Millennials also care about honesty but are more likely to stick with brands they trust over time.

Best practices for Gen Z and Millennials customer service experience

In order to deliver exceptional customer service for Gen Z and Millennials, businesses need to adopt a holistic approach. An approach that takes into account the unique needs and preferences of these groups.

1. Omnichannel support

One best practice is to use an omnichannel support approach. Provide customers with the option to reach out via every way possible like phone calls, email, forum, chat, open ticket option, and social media.

This allows customers to choose the method that is most convenient for them and ensures that their needs are met on time.

2. Empathy and efficiency

Train and build a strong customer support team. Teach them to be fast with issue resolution. Tell them to be empathetic and understanding towards the customers. Majority of the time less empathy, and sloth replies create a bad customer experience.

3. Empowering support agents

Equip support agents with all the necessary tools, knowledgebase, courses, mentorship, and other key resources they need to handle customer inquiries and complaints.

4. Personalized support

Encourage support agents to take a personalized approach. Use AI in helpdesk solutions for fine-tuning ticket replies, summarizing tickets, and customer tone analysis to run smooth interactions with customers.

5. Proactive customer feedback

Businesses need to be proactive in seeking feedback from their customers to serve better. This includes conducting surveys and focus groups, as well as monitoring online reviews and social media posts.

Use customer feedback forms to collect feedback from customers regularly. This will help your business to identify areas of improvement and make the necessary changes.

Role of social media for Millennials vs Gen Z customers

Gen Z prefers social media for almost everything, including customer support. They use it to ask questions, share feedback, or complain, expecting replies within minutes. Businesses need to respond to customer inquiries and complaints quickly.

A report shows that “90% of Gen Zers feel the overall presence on social media impacts their trust in a brand.” Although, millennials also turn to social media presence for validation but not as much as Gen Zers.

For Gen Z, engaging and relatable content is key to building brand loyalty. They are drawn to brands that show authenticity, ethical concerns, and connect with their values. According to Kadence, “Around 61% of Gen Z makes purchases influenced by social media”.

Millennials also value engaging posts but are more likely to be loyal if brands offer good service consistently and promotions.

Future of customer service for Gen Z and Millennials

As technology continues to evolve, so too will the customer service experience for Gen Z and Millennials. Businesses need to stay on top of the latest trends and technologies to meet the expectations of these groups.

• Immersive support: A trend to watch is the increased use of virtual reality and augmented reality in customer service. These technologies have the potential to provide immersive and personalized experiences for customers. Businesses that adopt them will have a competitive advantage.

• Voice assistants: Increase the use of voice assistants like Amazon Alexa and Google Home. This technology makes it easier for customers to access customer service and can provide more efficient service.

Key takeaways

Final thoughts

To wrap up, providing excellent customer support for Gen Z and Millennials requires a balance of technology and human interaction. These customers value quick responses but also appreciate a personal touch.

While chatbots can handle basic questions, having live agents available for complex issues is crucial. For that reason, you need to build a strong customer support team. Personalizing service and being transparent builds trust with your customers.

By using the right tools and offering real, empathetic support, being up-to-date, businesses can meet the expectations of these generations and create lasting customer loyalty. Stay tuned with Fluent Support for more helpful tips!

The post Millennials vs Gen Z – Key Differences in Customer Service Expectations appeared first on Fluent Support.

Last year’s Black Friday and Cyber Monday broke records with $9.12 billion in sales, and this year is expected to go even bigger.

If you’ve been with us before, you’ll remember our marketer’s guide to Black Friday & Cyber Monday This year, we’re back to BFCM with some of the most high-priority WordPress Black Friday Cyber Monday deals.

So, gear up and get ready to grab the most out of your BFCM shopping!

Best WordPress Black Friday Cyber Monday deals

You will get the discount percentages (%) or best rates, coupon codes, and validation dates, for every WordPress deal mentioned here.

1. Fluent Support – Best WordPress ticketing system with AI features

Fluent Support is a self-hosted ticketing system that makes customer support easier and more efficient. With Unlimited Tickets and Unlimited Agents, you can scale your support team without any restrictions.

The helpdesk offers AI integration for smarter ticket summarization and tone analysis. That helps you deliver quicker, more accurate responses.

Streamline your support with Workflow Automation to create custom workflows that fit your team’s needs. Integrations (20+) with popular tools ensure everything works together seamlessly, so you can manage support in one place.

Plus, with Advanced Ticket Filters, you can organize and prioritize tickets efficiently. This ensures your team never misses a beat. Fluent Support offers all the flexibility you need to provide smooth, reliable support every time.

Key features

2. FluentCommunity – Fastest WordPress community plugin

FluentCommunity is a powerful tool for creating online communities directly within WordPress. Ideal for teachers, business networks, and special interest groups, this plugin keeps everything in one place so members can connect easily.

The plugin makes it simple to customize your community to match your brand and manage members without hassle. Plus, it’s quick to set up, so you can start building a space for people to learn, share, and grow together right away.

Since FluentCommunity is a top new product, discounts aren’t available—but there’s an even better offer: a lifetime deal is live now, so don’t miss out!

Key features

Duration: N/A
Offer: Lifetime deal (LTD)
Coupon Code: No coupons needed

3. WPSocialNinja – All-in-one social media WordPress plugin

WPSocialNinja is a WordPress social plugin for seamless integration of Social Reviews, Feeds, and Chat Widgets. So, say goodbye to multiple plugins, and save your precious time and money. Manage social content from over 30 platforms on your website effortlessly.

Key features

4. FluentBooking – Ultimate WordPress scheduling solution

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Key features

5. FluentBoards – Future of WordPress project management

FluentBoards is a powerful WordPress-based project management solution for organizing tasks, managing teams, and tracking progress. It streamlines your workflow, helping you stay on top of projects with ease.

Whether you’re managing tasks, setting goals, or collaborating with your team, FluentBoards makes project management simple and efficient. Perfect for teams of all sizes, FluentBoards enhances collaboration and ensures every project stays on track.

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6. Ninja Tables – Best WordPress table builders

Ninja Tables is one of the most popular WordPress table builders. It streamlines the creation of stunning, responsive tables while simplifying customization. Whether you’re a pro or a beginner, it’s your go-to plugin.

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7. Fluent Forms – The fastest WordPress form builder

Fluent Forms is a powerful form builder with smart AI features. You can create simple or complex forms by just dragging and dropping. These forms work perfectly on any device, so they look great everywhere.

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8. Paymattic – Most powerful payment and donation plugin

Paymattic is the perfect tool for handling payments and donations on WordPress. It’s simple, safe, and packed with helpful features. You can accept one-time or recurring payments and track all your donations.

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9. BuddyBoss – Theme and platform pro

Though this is not a plugin, it can be a very essential product for WordPress users. The BuddyBoss Theme and Platform Pro helps you create a custom online community.

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Wrapping up

We’ve come to the end of our quest for the best essential WordPress Black Friday Cyber Monday deals. These deals are available only throughout the BFCM sale period.

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We recommend dedicating some extra time to explore these products on their websites. Dive deep into their features and take a moment to compare them with other options available. Check the pricing, watch multiple review videos, and read the comments under them.

Finally, when you’re confident enough, go ahead and click that purchase button. Happy BFCM shopping!

Let’s end this listicle with a popular Black Friday quote:

The post High-Priority WordPress Black Friday Cyber Monday (BFCM) Deals 2024 appeared first on Fluent Support.

Whether you’re new to WordPress or want to learn more, these terms will help you understand it better. We’ve kept everything simple and easy to read, so even tricky words make sense.

From A to Z, this glossary covers basic to advanced topics. We hope it helps you feel more confident using WordPress.

WordPress glossary: A to Z

A

B

C

Download the full eBook guide on “How to build a customer support team”. This eBook has additional resources for further study.

The form can be filled in the actual website url.

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

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The post WordPress Glossary Terms: Must-Know for WordPress Users appeared first on Fluent Support.

Therefore, understanding some trending and core AI customer service statistics is key for businesses wanting to keep up. By recognizing the importance of these statistics, businesses can adapt their strategies and improve customer relationships.

AI in customer service statistics

Let’s explore how AI can and will transform your customer service approach!

1. Investment and expectations

Many businesses are putting money into AI to make customer service better. Let’s look at how this spending can help:

• Two-thirds of business leaders say that spending on customer service AI leads to big improvements. (Zendesk)
• Nearly 80% of customer service leaders plan to invest more in AI over the next two years. (Deloitte Digital)
• 72% of business leaders say that adding AI to customer experience is a top goal this year. (Zendesk)
• 58% of leaders believe that using AI for support would build customer trust. (Intercom)
• 60% of support leaders expect to lower support costs in the next five years by using AI. (Intercom)
• 70% of organizations plan to invest in AI and automation for customer service within the next year. (KlausApp)
• 55% of support leaders say that ChatGPT makes them more likely to invest in AI this year. (Intercom)

2. Consumer perceptions

Customers have their thoughts about AI in customer service. Understanding what they think can help companies do better:

• 75% of consumers think chatbots give the right answers. (Zendesk)
• 52% of consumers are interested in AI that helps them use products or websites. (Survey Monkey)
• About 80% of consumers find AI bots helpful for easy issues. (Zendesk)
• More than 70% of consumers expect AI to make service better. (Zendesk)
• 40% of consumers believe that AI agents will change how they buy from brands. (Zendesk)
• 75% of consumers think AI should offer the same help as human agents. (Zendesk)
• 73% of customers believe AI will improve service quality. (Zendesk)
• 74% of consumers prefer a callback instead of being on hold for a customer service agent. (SupportYourApp)
• 71% of Americans would rather talk to a human than a chatbot. (PwC)

3. AI effectiveness

We need to know how well AI tools are working. This can show businesses which tools to use for great support:

• 42% of customer service pros using AI say chatbots that respond to requests are very effective. (Hubspot, State of AI)
• 33% of customer service pros using AI say tools that check social media for service problems are very effective. (Hubspot, State of AI)
• 31% of customer service leaders used AI chatbots in 2023, and 71% plan to invest more in them. (HubSpot, State of Customer Service)
• 10% of leaders want to invest in AI chatbots and customer support in 2024. (HubSpot, State of Customer Service)
• 53% of customers think generative AI will help companies serve them better. (Salesforce Research)
• Service professionals save over 2 hours daily by using generative AI for quick responses. (HubSpot, State of AI)
• 84% of customer service reps using AI say it makes responding to tickets easier. (HubSpot, State of AI)
• 64% of customer service reps using AI say it helps them personalize their messages. (HubSpot, State of AI)
• 60% of support leaders say they are most excited about faster response times with AI. (Intercom)
• 42% of customer service pros using AI believe it will greatly improve customer experience. (HubSpot, State of AI)

4. Concerns and challenges

Some people worry about using AI in customer service. And, knowing these worries can help businesses use AI more wisely:

• 53% of support teams worry about how AI might harm customer service. (Intercom)
• 44% of customer service pros don’t use AI because customers prefer talking to humans. (HubSpot, State of AI)
• 64% of customer service specialists, whose teams got smaller in 2024, say AI lessens the need for reps. (HubSpot, State of AI)
• 30% of leaders with smaller budgets for customer service in 2024 say AI made operations cheaper. (HubSpot, State of AI)
• 42% of customer service pros believe AI will change the way customers interact with their companies. (HubSpot, State of Customer Service)
• Nearly half (49.5%) of customer service specialists think humans should work with AI to solve requests. (HubSpot, State of Customer Service)

5. Productivity gains

AI can help workers do their jobs faster and easier. Let’s see how using AI can boost productivity in customer service:

• Using AI to sort service issues and route customer contacts increases agent productivity by about 1.2 hours a day. (Freshworks)
• On average, using AI tools helps people work faster. It increases the number of issues solved per hour by 14%. Newer and less skilled workers see a big boost of 34%, but it doesn’t change much for those who are already experienced and skilled. (NBER)
• Almost two-thirds of customer service tasks and up to 70% of contacts can be automated with an AI-powered system. (McKinsey)
• 79% of businesses think automation is essential for a good customer experience. (Verint)
• 80% of customer support specialists believe AI/automation can help them spend less time on manual tasks. (HubSpot, State of AI)
• 78% of customer support specialists agree that AI/automation can help them work more efficiently. (HubSpot, State of AI)
• 66% of customer support specialists feel that AI/automation can help personalize customer experiences. (HubSpot, State of AI)
• 62% of customer support specialists think AI/automation can help them understand customers better. (HubSpot, State of AI)
• 71% of customer support specialists agree that AI/automation can improve the overall customer experience. (HubSpot, State of AI)
• 55% of customer support specialists believe most software will have AI or automation features by 2024. (HubSpot, State of AI)
• 66% of customer service pros using AI/automation think that these tools will soon handle most service tasks on their own. (HubSpot, State of AI)
• 84% of customer service pros using AI/automation agree that it will make responding to requests easier by 2024. (HubSpot, State of AI)

6. Customer service/support/experience expert insights

There are many other interesting facts about AI in customer service. These unique insights can show us different ways AI is being used:

• 61% of customer service workers think that most of their teammates will use AI and automation by 2024. (HubSpot, State of AI)
• 74% of service reps believe AI tools can quickly find and use information about customers. (Zendesk)
• 73% of leaders in customer support expect customers to want AI help in the next five years. (Intercom)
• 52% of support leaders are worried that they are falling behind in using AI solutions, especially because of tools like ChatGPT. (Intercom)
• 84% of customer service pros who use AI say it will make responding to customer questions easier by 2024. (HubSpot, State of AI)
• 22% of customer service workers believe AI tools help make the service process better. (HubSpot, State of AI)
• Reps using chatbots save up to 2 hours and 20 minutes each day when helping customers. (HubSpot, State of AI)
• 42% of customer service workers say AI helps them collect and understand feedback from customers about their experiences. (HubSpot, State of Customer Service)
• 29% of customer service leaders whose companies use AI tools report that these tools give a very good return on investment. In comparison, 47% say the return is somewhat good. (HubSpot, State of AI)
• 73% of customer experience leaders think that AI will drive all customer interactions. (Zendesk)
• 1 in 3 people who decide to use AI say it’s important to make it smart enough to predict what customers need and offer personal experiences. (Freshworks)

References

Download the full eBook guide on “How to build a customer support team”. This eBook has additional resources for further study.

The form can be filled in the actual website url.

Why AI in customer service matters more than ever

AI in customer service isn’t just a trend; it’s becoming a necessity. Businesses around the world are leaning into AI because it makes everything smoother, faster, and more efficient.

From answering basic questions to handling more complex queries, AI-powered tools are reshaping how companies interact with their customers.

Customers today expect quick responses, accurate solutions, and personalized experiences. AI can deliver all of this by automating repetitive tasks, analyzing vast amounts of data, and ensuring 24/7 support availability.

In a place where customers’ patience is shrinking, AI tools help businesses meet their needs faster, improving satisfaction and loyalty.

Moreover, the rise of advanced AI models like ChatGPT has added a new level of interaction. These models don’t just answer questions—they understand context, tone, and nuances.

This ability to mimic human-like conversations allows companies to create more engaging and helpful interactions. For that reasons, AI is quickly becoming an integral part of the customer service experience.

The key stats you need to know for 2025

These figures highlight why investing in AI-driven customer service is more critical than ever.

Now let’s break down their importance.

Businesses that prepare now will be better equipped to meet growing customer demands and optimize operations. Also, they will stay ahead in an increasingly competitive market.

How to leverage these AI-based customer service statistics

Here are some insights on what we can leverage in general from the stats:

1. Identify key areas for automation: Statistics show that AI is excellent at handling repetitive tasks. Look at where your team spends the most time, such as answering basic FAQs or processing simple requests. Integrate chatbots or automation tools to handle these tasks, freeing up your human agents for more complex issues.
2. Enhance personalization: One of the most effective uses of AI is data analysis. Use AI to analyze customer behavior, preferences, and past interactions to offer personalized solutions or recommendations. This improves customer satisfaction and can lead to higher sales conversions.
3. Improve response times: Customers want quick answers, and AI can deliver. By automating initial responses and routing queries to the right departments, you can significantly reduce response times, which statistics show is a key factor in customer satisfaction.
4. Analyze feedback efficiently: AI can process and analyze feedback more quickly than a human team. Use this capability to understand customer sentiments, identify pain points, and spot trends in feedback. This helps you make data-driven decisions to improve your service.
5. Support a hybrid customer service model: While AI can handle a lot, there will always be issues that need a personal touch. Combine AI with your human agents for a seamless customer experience. Let AI handle basic queries and escalate the more complex ones to skilled support agents.
6. Prepare for future trends: Statistics show a rising trend in the expectation of AI-assisted service. Stay ahead by investing in emerging technologies like predictive AI, which can foresee customer needs before they ask, or NLP (Natural Language Processing) to improve the quality of AI responses.

The future of customer service with AI: what to expect

As AI continues to evolve, its role in customer service is set to expand. Here’s what the future may hold:

1. More personalized experiences: AI will help businesses learn more about what customers like. It can study past orders and behavior, leading to better recommendations. For example, it might suggest a product before you even know you need it. This makes the shopping experience more personal and fun.
2. Quicker, seamless support across channels: AI will make it easy for customers to get help no matter where they start. You can start a chat on social media, switch to email, and finish on a website without repeating your issue. Future AI will keep conversations smooth across all platforms.
3. Advanced problem-solving abilities: Today, AI handles simple questions. But soon, it will be able to fix more complex problems. It can learn how to handle technical issues and give detailed answers about products, making support smarter.
4. Proactive customer support: Instead of waiting for a problem, future AI can predict issues. For example, it might remind you if your payment method is about to expire or suggest fixes for common product troubles. This can help solve problems before they happen.
5. Integration with emerging technologies: AI will work with new tech like augmented reality (AR) and virtual reality (VR). Imagine using an AR headset to get help with a product or exploring a 3D product model with VR while AI guides you. This will make support more engaging and effective.

Wrap up

AI in customer service is not about replacing humans; it’s about enhancing how businesses interact with their customers. Companies that understand this and integrate AI strategically will set themselves apart by providing faster, more personalized, and efficient service.

By starting small, focusing on personalization, ensuring smooth human-AI collaboration, and keeping an eye on future trends, businesses can unlock the full potential of AI in customer service.

The future of customer experience lies in leveraging these insights to create seamless, engaging, and effective interactions, building stronger relationships with customers.

Md. Sajid Sadman

Hi, I’m Sajid Sadman, a digital marketer specializing in customer service and user experience. With a passion for content writing, I create engaging and impactful content to enhance user satisfaction.

The post 50+ AI Customer Service Statistics: Insights and Trends for 2025 appeared first on Fluent Support.

But what do the stats say? 

And more importantly, how can you leverage these insights to future-proof your business? Let’s dig into the numbers and uncover actionable strategies for leveraging CX insights as we move into the future.

Customer experience statistics

Here are some of the most recent CX insights and trends that can shape your customer experience strategy for 2025 and beyond:

Market growth & investment in CX

The customer experience (CX) industry is rapidly expanding. Here’s how its growth and investments are shaping up:

• In 2023, the global market for customer experience management was valued at $12.04 billion, and it is projected to grow at an impressive compound annual growth rate (CAGR) of 15.8% from 2024 through 2030. (Grand View Research)
• 80% of businesses are planning to boost their investment in customer experience. (Zendesk)
• 80% of companies anticipate that CX will be the primary factor in their competition. (Gartner)

Importance of CX to customers

Why does customer experience matter so much? These figures show its importance to customers:

• 65% of consumers have switched to a different brand due to poor customer experiences. (Khoros)
• After experiencing more than one bad interaction, around 80% of customers would rather do business with a competitor. (Zendesk CX Trends)
• Only 20% of consumers would forgive a company after a bad experience if they previously rated the customer service as “very poor,” while nearly 80% would forgive a bad experience if they considered the service “very good.” (Qualtrics XM Institute)
• Consumers are most likely to make phone calls when purchasing insurance (68%), healthcare (67%), telecom services (64%), automotive products (61%), home services (60%), financial services (60%), and travel (53%). (Invoca)
• 79% of consumers who voiced complaints about poor customer experiences online said their concerns were ignored. (RightNow Technologies)
• Three out of four consumers report that a negative interaction with a business can ruin their day. (Zendesk CX Trends)
• Similarly, 75% of consumers are willing to spend more with businesses that provide a positive customer experience. (Zendesk CX Trends)
• More than 50% of consumers will turn to a competitor after just one poor experience. (Zendesk CX Trends)
• 91% of dissatisfied customers will leave without voicing their concerns. (Kolsky)
• Around 75% of customers who rated a company’s CX as “very good” are likely to forgive them for a poor experience. (Qualtrics XM Institute)
• Approximately 73% of consumers prefer to switch to a competitor after multiple bad experiences. (Zendesk)
• 80% of customers value their experience with a company as much as the products or services themselves. (Salesforce Customer Report)
• More than 50% of consumers have reduced their spending after one bad experience, leading to a global loss of $4.7 trillion in consumer spending. (Qualtrics)

Personalization in CX

Customers value personalized experiences. Here’s why personalization is crucial:

• 65% of consumers expect companies to deliver personalized experiences, and 72% will stay loyal if they get faster delivery in service. (Salesforce Research)
• 79% of customers believe that personalized service is more crucial than personalized marketing—customers want to feel recognized right from the start. (Gladly)
• 80% of buyers are more likely to purchase from brands that offer personalized customer experiences. (Freshworks)
• Adding personalized experiences to your online platforms can boost your conversion rate by approximately 8%. (Trustpilot)
• Six out of ten consumers think businesses should utilize the data they collect to create personalized experiences. (Zendesk CX Trends)
• 59% of customers expect businesses to tailor their experiences based on collected data. (Zendesk CX Trends)
• Companies leading in personalization enjoy a 1.5 times higher customer loyalty rate compared to their peers. (Deloitte)
• 63% of consumers are willing to share more personal information with companies that provide a superior experience. (PwC)
• 77% of customers are open to exchanging personal data for a better experience. (Freshworks)
• Providing an exceptional experience can significantly boost customer loyalty, with satisfied customers having a lifetime value 6 to 14 times greater than that of dissatisfied ones. (Bain and Company)
• 91% of CX leaders believe AI will build trust through greater transparency in AI-driven decisions. (Zendesk CX Trends)

The impact of good & bad CX

A good CX can greatly benefit your business, while a bad CX can cause harm. Here’s how:

• 72% of customers are likely to share their positive experiences with others. (Salesforce)
• Another 72% will tell six or more people if they have had a satisfying experience. (Esteban Kolsky)
• On the flip side, 13% of customers will share a negative experience with 15 or more people. (Esteban Kolsky)
• Businesses that prioritize customer experience can see their revenue increase by 80%. (Zippia)
• A 5% increase in customer retention can lead to a 25% boost in profitability. (Forrester)
• Consumers are nearly twice as likely to purchase a 5-star experience compared to a 1- or 2-star experience. (Qualtrics XM Institute)
• Only 1 out of 26 dissatisfied customers will actually share their negative experience with a business—the rest will just leave. (Esteban Kolsky)
• Only 15% of consumers say they rarely or never have to repeat themselves. (Invoca)

Digital & omnichannel CX

Customers now expect seamless digital experiences across various platforms. Here’s why it’s important:

• 59% of customers think that businesses must offer advanced digital experiences to maintain their loyalty. (Salesforce CX)
• 37% of consumers abandon a purchase or leave a negative review after a poor digital shopping experience. (SiteCore)
• Nine out of ten customers desire an omnichannel experience with consistent service across all communication methods. (CX Today)
• 40% of consumers identified “multiple options for communication” as the most crucial feature of a company’s customer service. (Business Wire)

Employee impact on CX

The engagement and tools your employees use significantly affect the customer experience:

• Three out of four employees are more motivated to work when their organization emphasizes CX. (Zendesk CX Trends)
• 58% of agents say that a lack of consumer data often results in negative customer experiences. (Zendesk CX Trends)
• Over half of customer service agents believe that their organization’s approach to service directly impacts negative customer experiences. (Zendesk CX Trends)
• 72% of leaders believe that merging teams and responsibilities related to customer experience will improve operational efficiency. (Zendesk CX Trends)
• 44.5% of customer service professionals plan to scale CX operations by hiring more support representatives and incorporating AI (and automation) into the customer experience. (HubSpot, State of Customer Service)

References

Why customer experience (CX) matters more than ever

It’s not just about keeping customers happy anymore—it’s about survival. According to recent studies, 86% of customers are willing to pay more for a better experience. 

This isn’t surprising when you consider that people today have more choices than ever before. If your business doesn’t meet customer expectations, they’ll move on to someone who will.

Consider WPManageNinja, the company behind Fluent Support, a WordPress help desk plugin. They’ve built their product around customer feedback, constantly iterating to meet the needs of their customers. 

This focus on CX has paid off, as they’ve seen steady growth and loyalty from their user base. It’s clear that putting the customer first isn’t just a nice idea—it’s a necessity.

The key stats you need to know for 2025

To understand how to leverage CX insights, it’s important to look at the data. Here are some key stats that will shape customer experience strategies (CX) in 2025:

1. 72% of customers expect personalized experiences. Personalization is no longer a luxury; it’s a basic expectation. Businesses that use data to tailor their offerings will see higher customer satisfaction and retention rates.
2. By 2025, 89% of companies will compete primarily on CX. This means that if you’re not already focusing on customer experience, you’re going to be left behind. It’s not just about having a great product—it’s about how you deliver it.
3. Companies that excel at CX see 1.5 times more engaged employees. There’s a direct correlation between employee engagement and customer satisfaction. When your team is happy, your customers are too.
4. 96% of customers say customer service is important in their choice of loyalty to a brand. It’s clear that how you handle customer interactions plays a huge role in whether or not they’ll stick around.

How to leverage these customer experience (CX) insights

Now that we’ve got the stats, how do you use them to shape your CX strategy? Here are some actionable steps:

1. Prioritize personalization

Personalization is going to be key in 2025. Customers want to feel like you know them, and that means using data to tailor your interactions. Whether it’s through personalized emails, targeted offers, or simply remembering a customer’s preferences, these small touches can make a big difference.

For instance, WPManageNinja uses AI-driven analytics in Fluent Support to understand user behavior and preferences. This allows them to create more tailored customer interactions, which in turn boosts satisfaction and loyalty.

2. Focus on employee engagement

Your employees are the front line of your customer experience. If they’re not engaged, it’s going to show. Invest in training, provide the tools they need to succeed, and make sure they feel valued. Happy employees lead to happy customers, and that’s a fact.

Look at Zappos as an example. Their commitment to employee satisfaction is legendary, and it directly translates into top-notch customer service. They understand that when employees are motivated, they’re more likely to go above and beyond for customers.

Download the full eBook guide on “How to build a customer support team”. This eBook has additional resources for further study.

The form can be filled in the actual website url.

3. Invest in customer service

With 96% of customers citing customer service as a key factor in their loyalty, this is an area you can’t afford to overlook. Ensure your support team is equipped to handle issues efficiently and empathetically. Consider implementing AI tools that can help streamline the process while still maintaining a human touch.

WPManageNinja has integrated AI into Fluent Support, not to replace their support team, but to enhance it. The AI helps with quick responses and provides agents with the information they need to solve issues more effectively, which leads to a better customer experience.

4. Use data to drive decisions

Data is your best friend when it comes to improving customer experience. Monitor key metrics like customer satisfaction scores, Net Promoter Score (NPS), and customer effort scores. Use this data to identify areas where you can improve and track your progress over time.

Ritz-Carlton is a prime example of a company that uses data effectively. They track every interaction a guest has with their brand, from check-in to check-out, and use this information to continuously refine their experience. This level of attention to detail is what sets them apart in the luxury hospitality industry.

The future of CX: what to expect

As we move towards 2025, customer expectations are only going to get higher. The companies that will thrive are the ones that not only meet these expectations but exceed them. Here’s a glimpse of what the future of CX might look like:

1. Increased use of AI and automation: AI will play a bigger role in personalizing the customer experience. From chatbots to predictive analytics, these tools will help businesses deliver faster, more accurate responses. However, the human touch will still be crucial. AI should enhance, not replace, human interaction.

1. Omnichannel experiences: Customers will expect a seamless experience across all channels, whether they’re shopping online, in-store, or via a mobile app. Businesses will need to ensure that their branding, messaging, and service are consistent no matter where the interaction takes place.
2. Sustainability as a CX factor: As consumers become more environmentally conscious, they’ll expect the brands they support to do the same. Companies that can demonstrate a commitment to sustainability will gain a competitive edge in customer experience.
3. Real-time personalization: As data collection methods improve, real-time personalization will become the norm. Customers will expect offers, recommendations, and communication that are tailored to their immediate needs and behaviors.

Wrapping it up

The stats don’t lie. Customer experience is going to be the deciding factor for businesses in 2025. But it’s not just about knowing the numbers; it’s about acting on them. 

By prioritizing personalization, focusing on employee engagement, investing in customer service, and using data to drive decisions, you can set your business up for success in the future.

Remember, the companies that get CX right aren’t just creating satisfied customers. They’re building loyal communities. As the business landscape continues to evolve, those who put customer experience at the forefront will be the ones who thrive. 

So, take these customer experience statistics and start applying them today. The future of your business depends on it.

Md. Sajid Sadman

Hi, I’m Sajid Sadman, a digital marketer specializing in customer service and user experience. With a passion for content writing, I create engaging and impactful content to enhance user satisfaction.

The post 50+ Customer Experience Statistics You Must Know in 2025 appeared first on Fluent Support.