We’re back with another exciting update—Fluent Support 1.8.7! This time, we’ve focused on refining the UI and UX of our customer support portal to provide a smoother, more intuitive experience for both support agents and customers.

Before diving into the update, we’re thrilled to share a major milestone—Fluent Support is now powering over 10,000 businesses! This makes us the #1 helpdesk plugin for WordPress, and we couldn’t have done it without your incredible support. Thank you for trusting us to streamline your customer support experience.

Our journey to building the most efficient and user-friendly help desk solution continues, and this update brings improvements that make navigating the support portal even easier for your customers.

We also want to acknowledge that, along the way, we’ve received valuable feedback from our users regarding certain bugs and usability concerns. We take customer feedback seriously and are committed to continuously improving Fluent Support. Every update is designed with your needs in mind, ensuring this plugin gets better day by day.

Let’s take a closer look at what’s new in this release!

UI update for Customer Support Portal

The Navigation of customer support portal is now smoother, cleaner, and more visually appealing. We’ve introduced a simple, easy-to-navigate, and eye-relaxing interface to enhance your support experience. To keep things clean and easy on the eyes, we’ve applied a balanced black-and-white color scheme.

This is just the beginning! We are gradually rolling out UI/UX improvements across the entire Fluent Support platform to ensure a seamless and modern support experience. Stay tuned for more updates in upcoming versions. Update your Fluent Support plugin today and enjoy a fresh, optimized support portal.

Let’s overview our new UI for the Customer Support Portal.

All Tickets page

The Create Ticket button is now placed in the top right corner, slightly separated from the main content to improve navigation and make it easier to spot. In our previous version, “Create Ticket” button was within the main page which is less distinguishable from the filter options.

The ticket filter options (All, Open, Closed), All Products, Ticket Sorting Option, and Search Option are now neatly aligned within a single line for a streamlined and cohesive layout. In earlier versions, these filtering options were somewhat cluttered and disorganized, with elements positioned unevenly.

Under the ticket filtering section, we’ve adjusted the order of Conversation, Date, and Status within the ticket list for better clarity. Previously, the sequence was Conversation, Status, and Date.

We’ve also improved the usability of our pagination controls. It’s in the bottom of the ticket list of the support portal.

At the bottom left of the ticket list, customers can now choose how many tickets they want to display per page—10, 20, 50, or more—based on their preference. And, on the right of it, your customers can navigate pages seamlessly with an improved page selection system.

Note: If you want to add a Logout button to this page, you can paste the following shortcode. Here is the shortcode: [ fluent_support_portal show_logout = yes ]

When you paste this shortcode, a logout button will appear (under the three dots) in your customer support portal page right beside the “+ Create Ticket Button”.

Submit a Support Ticket page

The Submit Support Ticket page has also received a UI overhaul which makes it more intuitive and user-friendly for your customers. Actually, we have made pretty changes in alignment and position on this page.

Your customers can now submit tickets effortlessly by filling out the Subject field, providing Ticket Details, adding Attachments, selecting the Related Product, and setting the Priority level.

The improved form layout ensures clarity, reducing any confusion when submitting support requests.

Previously, the input sequence followed this order: Related Product, Subject, Ticket Details, Click to Upload (now named as Add Attachments), and Priority—with the Priority and Click to Upload fields positioned on the same line. In the new UI, the Create Ticket button remains at the bottom of the page but has been shifted from the left to the right for better alignment.

Specific Ticket Page

The Specific Ticket Page allows your customers to view and manage individual tickets with greater clarity. When a customer clicks on a ticket from the All Tickets Page, they are directed here to access the full conversation history of that ticket.

So, you could say it’s the core of the portal for interacting with the customer support team. That’s why we have worked on it to make the interface and UX even better.

The updated UI of this page ensures a structured and organized layout to make it easier to follow the conversations.

In the first part of this page, customers will get an overview of the ticket ID and the ticket title, as well as the current status of the ticket. Below this, they will find the Product Name (under which the ticket was created), along with the Refresh and Close Ticket buttons.

In the previous versions of Fluent Support, all these options were crammed into a single row including the “All” ticket button. Now in the latest UI, we separated the “All (ticket)” button in the top left corner of this page and renamed it as “Back to All Tickets”.

Following this, a message notification will appear: “This ticket is Private. Only you and official support agents can view this conversation.” After that, the ticket reply section is available. Your customer could remove the notification message simply by clicking the cross button available after the text (in case this one bothers your customer).

In the previous versions, the notification message was placed after the Write a reply section (not right after).

An “Add Attachment” button will appear when customers will click on the reply section button form where they could attach file types like Photos, CSV, PDF/Docs, Zip, JSON, and more according to their preferences.

Previously, this option was labeled “Click to Upload” and was always visible under the reply section. But in the updated version, when a customer clicks on the reply section box, this option will appear only.

Same goes for the “Reply Close” and “Reply” button. When a customer clicks on the reply section box, these two options will appear only. In the previous version “Reply Close” was in the check box form. Here a customer needed to check the “Close Ticket” option then needed to click on the reply to close the ticket immediately after the reply.

Finally, the conversation history between customers and support agents is displayed at the bottom, along with timestamps for easy tracking of interactions.

Customer Portal (Gutenberg Block)

With the new Customer Portal Gutenberg Block, creating, designing, and customizing your customer portal is now easier than ever. We’ve refined the UI to make it more intuitive and seamless to use.

After adding the Customer Portal via the Gutenberg block, clicking on it will display a customization panel (in the block) on the right side of the page. This panel provides multiple options to fine-tune every element of the support portal according to your needs.

To enhance the user experience, we’ve also introduced tooltips that provide helpful guidance while customizing and designing the portal within the block editor. These improvements ensure that setting up and managing the customer portal is now more streamlined and user-friendly.

A few bug fixes

Now, take a look at the bug fixes and improvements that we’ve worked on in this version.

Image upload issues in the network site

Our users were facing difficulties pasting images on network sites. Previously, pasted images failed to upload, causing inconvenience. Now, users can smoothly paste images without any errors.

Customer information update issue

We have taken care of the issue where you couldn’t edit customer information if the customer didn’t have a name. When the name field was left empty, you couldn’t click to edit the details. To fix this, we’ve added “N/A” instead of an empty name. Now, you can click “N/A” and easily update the customer’s information.

Attachment issue in Fluent Forms

We’ve fixed an issue where attachments in Fluent Forms wouldn’t show up correctly in Fluent Support when set to store files in the WordPress media library. Previously, when a user submitted a form with an attachment, the file didn’t appear in the created ticket. Now, attachments are properly saved and linked in the media library, so they’ll appear in the ticket as expected.

We’ve fixed an issue where media file attachments weren’t properly added when creating a ticket through Fluent Forms.

Permission withdraw issue

The problem with withdrawing agent permissions has been resolved. Previously, when you deselected a main permission category option, only the first sub-option would be deselected, while the others stayed selected. You had to deselect each one manually. Now, when you deselect a main category permission option, all the sub-options under it will be deselected automatically.

Custom field enhancements

We’ve improved the custom field options to prevent blank values and give users more control. Previously, users couldn’t delete any added options when adding a new field type like radio choice, select choice, or checkboxes. If they wanted to remove an option, they had to leave it empty, which caused blank values to appear on the customer portal.

We’ve added a delete option for the field value options to fix this. Users can now delete unwanted options. Additionally, empty field value options can no longer be saved, as we’ve prevented them from being saved empty.

Duplicate actions in workflow automation

We’ve resolved a bug in the workflow automation’s action. Previously, when you added an action to a workflow, it was duplicated automatically. As a result, the same task was executed twice, leading to unnecessary or repeated actions.

This issue has now been resolved.

Advanced filter issues

Our users encountered some issues when filtering tickets using the advanced filter option. Some specific property’s items, and conditions weren’t working properly that leads to incorrect or unexpected results.

Our developer team successfully fixed these bugs to ensure all filter properties, property’s items, and conditions function as expected. Now, filtering tickets works smoothly, which makes it easier to find the exact tickets you need.

Agent Assignment Restriction

Our users encountered an issue where agents remained restricted from a business inbox even after a ticket was moved. If an agent was restricted from Business Box A, they couldn’t be assigned to a ticket in that inbox, which was expected.

However, when the ticket was moved to Business Box B, the restriction still applied, even if the agent wasn’t restricted from Business Box B.

It’s all sorted now. From now on, when a ticket is moved to a different business inbox, agent restrictions will update correctly. If an agent isn’t restricted from the new inbox, they can be assigned without any issues.

WooCommerce product display issue

We fixed an issue where WooCommerce products were not showing up properly in the ticket dashboard. Support agents can now see a customer’s full purchase history without any missing items.

Wrapping up

The Fluent Support team is dedicated to making your customer support experience seamless, efficient, and intuitive. With this update, we’ve enhanced the Customer Portal UI to give both you and your customers a smoother, more customizable support journey.

Every improvement we make is driven by your feedback. We truly appreciate your suggestions and bug reports, as they help us refine Fluent Support with each update. So, keep sharing your thoughts—we’re listening!

That’s all for now, but we’ll be back soon with more exciting updates.

Happy supporting!

The post FluentSupport 1.8.7: Introducing a Sleek New UI for Customer Portal appeared first on Fluent Support.

However, an update has been due for Q4 and it’s ready now.

Before the update though there’s some good news we’d like to share. We’ve hit 9000+ active installs on the repository. We’re very close to achieving our goal with Fluent Support. Let’s make Fluent Support into the industry standard for WordPress and a market leader for self-hosted support.

Note: We’ve begun updating the UX for Fluent Support. We’ve published a thread on our Facebook User Group. You can comment your suggestions and issues on this post. Thanks for helping make Fluent Support even better. We’ve published our Year in Review post for 2024! Go check it out to know more about what’s next on Fluent Support.

Keeping with our goal, here’s v1.8.5!

Features and Fixes

We’ve got 3 major feature updates in this release along with 11 bug fixes. Without delay, let’s get into it cause the features are exciting to say the least.

Features

Agent Time Tracking

It’s now possible to track time spent on tickets for agents. This is a managerial feature perfect for businesses wanting to tokenize customer support and offer premium support.

Time tracking works for logging time spent on individual tickets. Agents can set estimated times to clear tickets and then run the clock as they work on them.

When they are done they can simply add the time elapsed on the ticket. The difference between estimated and actual time will be shown in the reports for agents.

In many cases it’s the self-reported value that may provide some inaccuracies, but it can be mitigated with logging policy and time evaluation.

Updated email parser

The email parser used in the email piping feature has been refactored. Many users reported that email providers were flagging support emails and spam and the forwarding broke as a result.

The parser has been refactored to check back on the forwarding account every 30 minutes to fetch any tickets that were flagged or blocked due to email parser formatting.

Saved Filters

Many users have requested a function to save the advanced filters for agents. Well now it’s possible. Agents can save one filter preset each.

This means you won’t have to filter tickets every time you log in. You can just apply the saved preset and have your tickets sorted on the fly.

Keyboard shortcuts

Keyboard shortcuts save a lot of time for agents. That’s why we’ve added shortcuts for most of the frequently used features on Fluent Support. These include,

• Ticket – Advanced filter toggle
• Ticket – Refresh
• Tickets – Create Ticket
• Tickets – Reset filter
• Tickets – All Tickets
• Tickets – My Tickets
• Tickets – Unassigned
• Tickets – Waiting for reply
• Tickets – Bookmarks
• Ticket Reply – Reply
• Ticket Reply – Personal note
• Ticket Reply – Merge
• Ticket Reply – Bookmarks
• Ticket Reply – Refresh

Check out our documentation for details.

Bugs fixed

Rich text editor reverted to a normal editor

Some users complained that the rich-text editor on the Customer Portal was reverting to normal-editor on reload. Well that’s been fixed.

Unexpected Number Appended to JSON or TXT File Names

The unexpected number being added has been fixed.

Bug in Recaptcha

Fixed the reCaptcha issue on the customer portal.

Bug In WorkFlow

The workflow action issue with Titles has been mitigated.

If anything is embedded after reloading, it appears in preformatted form in the reply message

The reload function was resetting some of the formatting and showing pasted content in existing format. This has been updated. Now, embedded content will retain formatting regardless.

Compatibility Issue With Sequential Order Plugin

The compatibility issue was reported by some users. We’ve fixed and improved the compatibility.

The 404 page not showing 

After putting a wrong ticket number in the ticket view URL the 404 error was not showing. It’s been changed to now handle properly.

Once a ticket is closed, any notes within the ticket will become non-editable.

This is an improvement for the existing Internal Notes feature. Upon closing a ticket the Note edit option will become disabled.

Restricted agents can be assigned to a mailbox 

Through the ticket dashboard’s bulk action feature, it was possible to add restricted agents to inboxes that they technically didn’t have access for. It’s been fixed so restricted agents cannot be assigned beyond their access level.

Other fixes

• Some users faced error notices when loading the customer portal. It’s been resolved and now the errors simply do not occur.
• Email verification message translation and verification message hooks have been refactored.
• Displaying some error when the customer portal loads have been resolved.

Wrapping Up

Many of the requested features weren’t included in this version. However, the dev team is working hard and fast to develop the features you’ve requested.

That being said, the email parser issues were a major concern for a lot of users. So we put in extra effort to get it fixed within this release. Many users requested the CC forwarding for email piping. While that wasn’t possible in this release, we’re hopeful it will be available with the next release.

The post Fluent Support 1.8.5 – Agent Time Tracking, Email parser and more appeared first on Fluent Support.

Over 8,000 businesses globally are now using Fluent Support to supercharge their customer service. And this latest update, Fluent Support 1.8.2, takes things up a notch. 

We’ve added new features and improvements to make your workflows smoother and more efficient, plus we’ve fixed some bugs that were causing little hiccups. Ready to see what’s new? Let’s dive in!

Feature & improvement highlights

Workflow action sequence with drag-and-drop

We’ve revamped the workflow actions with a super intuitive drag-and-drop feature. Now you can easily create sequences for your actions. This gives you more control and flexibility over your workflows. Automation just got a whole lot easier!

Direct copy and paste image into WordPress Editor

No more hassle of uploading images manually! With our new feature, you can now paste images straight into the WordPress editor. This saves time and effort. You can copy and paste images when creating a ticket or responding to one. This makes everything faster and smoother.

Bug fixes

Reply button toggle in the admin portal

We’ve resolved an issue with the reply button toggle in the admin portal. This ensures smoother navigation and a better user experience for your support agents.

Required field indicator for custom fields

Previously, when creating a ticket in the customer portal, the ‘Product/Service’ field was required but lacked a visible indication. This sometimes led to confusion for users unsure of which fields were mandatory. With the latest update, we’ve added a clear ‘required’ (*) sign next to the field, making it obvious that it needs to be filled in. 

Route URL issue on the all tickets page

An issue with the route URL on the All Tickets page was causing some navigation problems. This has been ironed out, so everything should now flow smoothly as expected.

Filter reset in customer portal search

Previously, clicking the ‘’ icon in the search field didn’t refresh the filter in the Customer Portal. We’ve fixed this. Therefore, clearing a search now refreshes the portal without any glitches.

OpenAI routing issue resolved

There was a slight routing issue when using OpenAI in Fluent Support. This has been fixed, so you can now seamlessly integrate AI-powered support without any interruption.

CSS issue with customer portal ticket filter

Some theme-based CSS issues were affecting the look and feel of the ticket filter in the Customer Portal. The developers have resolved this to ensure a clean, consistent user experience.

Responsiveness fix for long sentences on the ticket page

Long, single-line responses were causing responsiveness issues on the ticket view page. We’ve resolved this problem to ensure your ticket pages look great.

Ticket importer bug with agent creation

While importing tickets from other SaaS helpdesk platforms, some issues popped up regarding the editing access from the agent side. This has been thoroughly checked and fixed to ensure smooth access.

Wrapping up

We’re always working hard to make Fluent Support better, faster, and easier for you to use. This release is all about giving you more control & ease over your workflows and ticket responses while ensuring bugs don’t stand in your way. 

Don’t forget to update to Fluent Support 1.8.2 version and experience these improvements first-hand. 

Happy support!

The post Fluent Support 1.8.2 – Speeding Up Workflows, Direct Image Paste & Squashing Bugs! appeared first on Fluent Support.

In this update, we have introduced exciting features that are mainly designed to improve support agent efficiency and overall security. Before anything else, we are celebrating because Fluent Support is now trusted by more than 8,000 businesses.

Our mission is the same as ever: to offer a help desk solution that streamlines support and raises user satisfaction. Until now, we’ve strived to maintain consistency in delivering valuable features and will continue to do so in the future.

On that note, let’s uncover the features we’ve introduced in v1.8.0.

What’s new in Fluent Support 1.8.0?

As we’ve said before, Fluent Support version 1.8.0 is designed to improve the support agents’ efficiency, can you guess what surprise we have for you guys?

Artificial intelligence aka AI!

Starting now, you can use OpenAI’s models within Fluent Support’s interface to summarize tickets, analyze customer sentiment, and generate responses.

Along with this banger of an upgrade, we have included other top-notch features like –

• Filters in the customer portal
• Email verification in the signup
• Two-factor authentication
• Ticket Preview on Side Pane

Now, let’s explore the features in detail.

OpenAI models integration

In this version, you can use AI to respond to tickets in three ways.

Ticket summary and customer sentiment

With the integration of OpenAI’s multiple models, you can easily get a quick summary of any customer tickets. Here, AI will provide a brief, highlighting the key points. So, you can quickly comprehend the main issue without reading through the whole message. It will save you time and help you respond more effectively.

Moreover, it will help you to analyze the customer’s tone to identify whether the sentiment is positive, negative or neutral. This insight allows you to customize your responses and handle customer concerns more empathetically and efficiently.

AI-generated response

This feature empowers you with AI-generated responses right in the reply box. When you open a support ticket for the reply, you will notice an “Ask AI” button. Clicking this button, you can generate responses using the, presets and custom prompts. That means, you can input your guide to AI for generating responses that align more closely with your brand’s voice and the specific needs of the customer.

Moreover, drafts option will appear when you generate more than one response. From dropdown, the last three generated responses you will see from where you can pick the best one according to your preference.

Fine-tune responses

Whether you’re using AI-generated responses or manually crafted replies, AI integration allows you to fine-tune your texts to improve their readability and clarity. You can enhance the quality of your response using either custom or preset prompts.

This feature can help you refine your communication to be more polished, professional, and customer-focused line by line.

Filters in the customer portal

It can be challenging for your customers to track down a specific ticket when the support portal is flooded with inquiries. The scenario gets more complicated when no filters are available in the customer support portal.

To tackle these difficulties, Fluent Support debuts a new feature, filters in the customer support portal.

Customers can filter their tickets based on product using this feature. It will help your customers quickly find the right support issue, saving time and effort compared to searching through all tickets manually.

Moreover, your customers can sort their filtered tickets by ticket ID, title, and created at (ticket creation time) in both ascending and descending orders.

Email verification in the signup

Email verification during signup is essential for verifying user authenticity and avoiding spam accounts. You know that we are always mindful of security concerns for our customers.

That’s why we have released a security feature where new users are required to verify their email addresses during the signup process. A verification code will be sent to their email; they just need to paste the code to complete their registration.

This security feature ensures that only verified users are allowed to create account and tickets.

Two-factor authentication

In this release, Fluent Support comes with another security update. That is two-factor authentication in login. This security feature adds an extra layer of protection to your customer’s account from unauthorized access.

From now on fi you enabled it from the settings, you will land on a second form to verify your identity with a login code. The login code will immediately be sent to your email inbox after you fill out the credentials. You can access your tickets only after successfully entering the login code.

Ticket Preview on Side Pane

For improved navigation and saving time, we’ve added a preview of the last tickets to the side pane of your ticket reply screen. Now, while working on a ticket response, your agents can view tickets they’re working on most recetly.

This saves a lot on navigation time, allowing agents to really focus on the issues that matter. You can also customize the number of tickets to be shown.

A few bug fixes

Now let’s go through the bug fixed in this new version.

Freshdesk Ticket Migration Issue

We fixed the issue where archived tickets were not migrating when customers transferred their tickets from Freshdesk. All tickets, including archived ones, now successfully migrates to Fluent Support.

Response message saving error in auto-close setting

Resolved the issue where response messages were not being saved correctly in the auto-close settings. Previously, the issue resulted in unexpected line breaks and formatting errors. Now, response messages in the auto-close setting save properly with correct formatting.

Data existing issue in “Create Customer Form”

Our customer support team recently addressed an issue in the customer module. Here data was existing in the create customer form even after a new customer was successfully created. This issue has been successfully resolved. Now, once you create a customer, the form will be cleared, providing you with a fresh start for your next input.

Issue with dashboard ticket creation form

We have resolved an issue where the form did not reset after creating a new ticket from the dashboard by support staff. Now, after creating a ticket from the dashboard, the form will automatically reset, allowing you to start fresh for the next entry.

Shortcode Paste Issue

Our users have reported a bug in the agent reply box. Here, the shortcodes were always pasted below the content, regardless of the cursor position. As we fixed this issue, shortcodes now paste exactly where you position your cursor.

Permission error in “Delete Tickets”

Fixed a permission error in the support staff permission checklist where the “Delete Tickets” permission remained checked even after a manager attempted to uncheck it. With this error fixing, the permission change functions properly.

Issue with email condition in the workflow trigger

Our users experienced some errors with condition in the workflow trigger. Here, the system was checking admin email instead of customer email. It’s fixed now. The system now correctly checks the customer’s email, ensuring your workflows function as intended.

Wrapping up

The fluent Support team is continuously working hard to ensure your customer support process is more efficient and trouble-free. Fulfilling the customer’s expectations has always been our top priority.

All these features we have released in this update were requested by our dear customers. So, as our beloved customer, we encourage you to keep sharing your feedback and suggestions to help us continue improving and serving you better.

That’s all for today. We look forward to meeting you again with another exciting update.

Happy supporting…

The post Fluent Support 1.8.0: OpenAI Models Integration, Security Update, and More appeared first on Fluent Support.

We are committed to continuously updating Fluent Support to make it more efficient for your team. Our 24/7 team is actively collecting feedback and applying it one by one with every update.

This version update is no different. So let’s start with the newly added features.

What’s New in Fluent Support 1.7.9?

As we are saying, this version update will help you organize team workflow more efficiently. To do that, we have two brand new features.

Activity Trends by Time of Day

We know you struggle with the ticket overflow. We all do. But have you noticed something interesting? Not every time of day or not every day, this overflow occurs. There is a hidden pattern.

To find the hidden pattern, we have introduced a calendar heatmap in Fluent Support. It’s a brand new way of reporting. Just go to ‘Reports’ on the Fluent Support dashboard and click on ‘Activity Reports’.

This feature will help you predict which day and what time you will most likely face ticket overload. And using this data, you can redistribute your support assets to tackle the overload more effectively.

You cannot just reorganize your team or automate the ticket flow using Fluent Support ticket automation on that specific date or time. Isn’t it handy?

Duplicate or clone workflows

Speaking of ticket automation, we all know that Fluent Support has workflow functionality. Using this, you can really dig deep into conditions and make very complex automated or manual triggers.

From time to time, you might need to recreate a similar workflow but for a different target. Instead of making it from scratch, now you can just make a duplicate of the workflow and start working on it.

Required option in product

In Fluent Support, you can add unlimited number of products. This product or brand will appear on the ticket submission portal. Now you can make this input section compulsory in the settings.

Just go to the ‘Ticket Form Config’ in global settings and check the ‘Required fields for products and services’. That’s it. Selecting a product from the dropdown is now a required field.

Now tickets will be more organized as per product, which will help you set automation triggers or assign agents automatically.

Uploaded files are more organized on cloud storage

If you love organized files and folders, then you will love this feature. Fluent Support gives you the ability to upload ticket-related files directly to cloud storage without eating up your hosting storage.

To keep everything in one place, the system created a mother folder to keep all the files in one place. But after this update, Fluent Support will create ticket-wise subfolders to make it even more neat.

Integration with FluentBoards

This is the biggest update to this version. This will make you a pro-task manager. WPManageNinja, the team behind Fluent Support, released a handy task manager, FluentBoards. And Fluent Support will be integrated with this automatically.

FluentBoards is a WordPress project management plugin featuring unlimited boards, CRM integration, Kanban boards, and project reporting. It simplifies project management within WordPress, making team collaboration and task management easy. It’s ideal for support heads to keep track of all tasks in one place.

The plugin is easy to use, offers different views and customization options, and offers a lot of integrations. It boosts productivity with clear visuals. Whether you’re handling a small team or working alone, Fluent Boards simplifies project flow with task mapping.

With this update, you can easily convert a ticket into a task with a couple clicks, and FluentBoards will add it as a task on board. All you have to do is click on the ticket, and from the top right corner, click on ‘Add Task to FluentBoards. If you check the board, you will find the ticket as a task right there.

Integrations logs 

If you want to check if FluentBoards is integrated with Fluent Support or not, we have another new update. With this update, you will be able to see all the integrated products in one integration log.

This will tell you not only what is connected with Fluent Support but also show what other interaction options are available with documentation.

A few bug fixes

Here are a few bug fixes you will get with this version update.

Language default issue

When the site language was not set to English, the workflow automatically switches to manual mode, causing potential confusion. This is fixed now.

Inbox CSS issue

There was a CSS problem hiding the text of the ticket identifier tag in all inbox tables. This impacted the tag name display. This is also fixed.

Dashboard view bug

Selecting “View dashboard” and “draft_reply” together was causing no tickets to be displayed. This issue is fixed now. 

Migration issue

Users were experiencing problems when migrating tickets from Zendesk and Freshdesk, causing potential data loss or inconsistencies. Both of the issues are fixed in this version.

Import tickets module ug

Clicking the “Import Tickets” button in the ticket migration module opened multiple modals at once, leading to a cluttered interface.

Bookmark issue

The bookmarking feature is not functioning as expected, reducing the efficiency of managing important tickets.

File upload issue

Files with long names fail to upload during ticket creation due to the WordPress log name restriction. This was limiting the ability to share detailed information.

Now a new webhook introduced, which will keep the name up to 50 characters and cut off the rest. It will allow easy upload. This webhook needs to be activated manually.

Business box restriction bug

Even after restrictions are applied to a specific business box, it still appears on the dashboard. But it’s not now.

Memberpress integration issue

In the Memberpress integration, two subscription lists appear—one for recurring and another for non-recurring. This complicated management is fixed.

WooCommerce Widget Bug

The WooCommerce widget did not appear on the ‘View Customer’ page, reducing functionality for managing customer interactions. That’s also fixed in this update.

Wrapping up

All in all, this version update is giving you a few very exciting new features. It’s taking your team management to the next level. 

The Fluent Support team is still working on the next update. We are dedicatedly listening to your needs and trying our best to make this WordPress helpdesk system more and more powerful.

The post Fluent Support 1.7.9: Activity Trends, Manage Task By FluentBoards And More appeared first on Fluent Support.

What’s New in 1.7.8?

Let’s dive into the latest features and improvements that await you in Fluent Support v1.7.8.

Restrict Business inboxes for specific agents

With this new feature, administrators can now assign specific business boxes to individual agents, ensuring that they only have visibility and control over designated areas of support. This granular control empowers administrators to optimize workflow efficiency and maintain confidentiality where necessary.

Ticket search feature in Customer Portal

Searching for tickets just got simpler! We’re thrilled to introduce a robust ticket search functionality directly within the customer portal. Your customers can now effortlessly navigate through their support history by entering keywords or specific ticket details, facilitating quicker issue resolution and empowering self-service support.

MemberPress integration in Fluent Support

Seamless integration with MemberPress unlocks a world of possibilities for membership site owners! This integration allows Fluent Support users to effortlessly sync membership data with support interactions, providing valuable context to support agents. 

Display exact time of ticket or Response Creation

Precision meets convenience with this intuitive feature enhancement! Admins can now hover over ticket or response timestamps in the admin portal to reveal the exact time of creation. This granular insight enables administrators to track support activity with pinpoint accuracy, facilitating comprehensive reporting and performance analysis.

Option to resume migration process

Empowering users with flexibility during migration endeavors! Fluent Support now offers the option to resume the migration process from the last incomplete ticket when transitioning from HelpScout. This seamless continuity ensures a hassle-free migration experience, minimizing disruptions and preserving data integrity.

Bug fixes and Enhancements

In addition to these groundbreaking features, version 1.7.8. addresses several minor bugs and issues reported by our vigilant community. From ensuring optimal agent permissions to refining the user interface, we’ve meticulously fine-tuned Fluent Support to deliver a flawless support experience.

• Attachment Download Issue in Email Pipin: Resolved the issue causing attachments to fail downloading correctly via email piping.

• BetterDocs Integration Issue: Fixed integration issues with BetterDocs to ensure seamless access to documentation resources within Fluent Support.

• Agent Only Field Display: Rectified the display issue preventing Agent Only fields from appearing correctly within tickets.

• Placement of Draft Reply Permission Button: Adjusted the placement of the draft reply permission button to ensure intuitive accessibility and functionality.

• Draft Reply Approve Button with Attachment: Fixed the issue where the draft reply approval button was malfunctioning specifically when attachments were included.

• Exporting Agent Report Issue: Addressed the bug preventing the successful export of agent reports, ensuring accurate and reliable data retrieval.

• Typo in FluentCRM Integration Page Title: Corrected a typo in the page title within the FluentCRM integration section for improved clarity and consistency.

• Deprecated PHP 8.2 Issue with Gravatar Image Link: Resolved the deprecated PHP issue caused by the Gravatar image link, ensuring compatibility with PHP 8.2.

• Telegram Enable Reply Issue: Fixed the issue preventing the enable reply button from functioning correctly within the Telegram integration.

• Auto Close Settings Not Saving: Fixed the bug preventing auto-close settings from saving properly, ensuring consistent application of configured preferences.

• Helpscout Ticket Migration Issue: Resolved migration issues related to Helpscout tickets, ensuring smooth data transition and integrity preservation.

• Creation of New Ticket When Responding in German: Implemented a solution to fix new ticket creation instead of replying when responding to emails in German.

Wrapping up!

At Fluent Support, your feedback drives our innovation. While we’re thrilled to introduce these exciting enhancements, rest assured that your feature requests not included in this release are still very much on our radar. Our journey toward excellence is ongoing, and we’re dedicated to realizing your vision for a superior support ecosystem.

The post Fluent Support 1.7.8: MemberPress Integration, Ticket search and more appeared first on Fluent Support.

The year went by so fast that it seems like it was yesterday I was writing the YiR for 2022. Don’t let that fool you into thinking this year was uneventful. It was absolutely far from it, to say the least.

To put things in perspective, it was an eventful year for WPManageNinja in the sense that we released 2 fresh new plugins for you people!

• FluentBooking – The ultimate solution for appointment scheduling in WordPress
• FluentSnippets – WordPress Code snippets made faster and safer

Mentioning these releases is a crucial reflection of Fluent Support because all of the interactions from these new launches, deal promotions, and communications were handled using Fluent Support. A delightful experience was that some Fluent Support users contacted us for collaborations using Fluent Support itself.

There’s nothing more satisfying than watching your idea in action, improving businesses and helping people. This is probably the highlight of the year for me regarding Fluent Support. But there’s so much more to talk about!

It’s worth mentioning that Fluent Support and WPManagNinja took part in the first local WordCamp organized by the WordPress community Sylhet. Having a WordCamp in our own home ground in beautiful Sylhet was the biggest highlight for us as a WordPress Plugin company.

Growth in 2023

Last year was all about growth and this year has luckily been no different. As all our early users know the story of how Fluent Support was created but for the new members here it goes once again! 

Our WPManageNinja support team was struggling to support customers using tools available on WordPress. Then we thought, why not create our own tool? After launching Fluent Support in November 2021, our main goal was to improve the plugin’s usability and add more features based on user feedback. That’s what we’ve been doing for the past 2 years.

Fluent Support team shipped a total of 6 releases this year packed with awesome features! We also celebrated the 2nd birthday of Fluent Support on 16th November 2023!

The best part of Fluent Support’s growth – it crossed 6000+ active installs on the WordPress plugin directory. To put that in perspective, in comparison to another one of the most popular support plugins for WordPress– it took them 7 years to reach 10K active installs. More importantly, some new plugins tried to mimic Fluent Support’s first year’s success but were only able to manage a couple hundred users.

Fluent Support gained 2K users in less than a year and that says a lot about how much you trust us as users and the reputation WPManageNinja has created for itself. 

Here are some metrics you might find interesting:

• We used Fluent Support to resolve 25,000+ tickets for all WPManageNinja plugins in 2023!
• The Fluent Support team shipped more than 15 unique features, made 12 major improvements and fixed 46 minor bugs.
• 6000+ businesses are using Fluent Support.
• 1200+ members in our Facebook community along with a thriving presence on LinkedIn and X.
• To make the journey easier for our users, the Fluent Support team published 65 helpful articles related to WordPress helpdesk, customer service, customer experience, and Fluent Support use cases.
• Our video team published a detailed video playlist with 8 videos detailing important features of Fluent Support. Check the video playlist here.

Major Features from 2023

Added Migrators

Introducing the Freshdesk and Zendesk migrators for Fluent Support, designed to streamline your ticket migration process. The Freshdesk migrator, facilitated by Fluent Support’s ticket importer module in v1.6.6, allows for a straightforward transition from Freshdesk, a SaaS product. Although the process is a bit more intricate than with WordPress plugins like Awesome Support or Support Candy, our detailed documentation guides you through the steps. 

Similarly, our Zendesk migrator simplifies the migration process for Zendesk, another SaaS product. Admins can effortlessly transfer tickets by providing the Zendesk domain, email address, and API key. This ensures a smooth transition without data loss, guaranteeing a seamless support experience for both your team and customers.

Trigger CRM Automations

Elevate your customer experience with Fluent Support’s enhanced WorkFlows feature! Now, you can seamlessly integrate FluentCRM automations into your workflow, triggered by actions in Fluent Support. This means you can effortlessly manage customer onboarding and survey emails based on customer interactions in Fluent Support. 

By incorporating published automations from FluentCRM as actions in WorkFlows, you gain a powerful tool to simplify and automate tasks, taking your customer experience to new heights. Streamline your processes and enhance customer engagement with this innovative feature.

File Sharing Options

Eliminate storage constraints with our latest feature—third-party file attachments! In the global settings, explore the “File Upload Integrations” option, featuring Dropbox Settings, Google Drive Settings, and Local Upload Settings. By default, files are stored locally. 

To switch to Dropbox, visit Dropbox Settings, complete the simple form with Dropbox Client ID and Secret, and activate the integration with a checkbox. After making the changes, all attachments seamlessly upload to Dropbox. Repeat the process for Google Drive. Enjoy a straightforward and flexible file storage solution with this user-friendly integration.

Block Editor

From Fluent Support v1.7.4, the Gutenberg block empowers users to seamlessly integrate a ticket portal into any created page, streamlining the process of receiving customer ticket requests. However, the excitement doesn’t end there.

Beyond basic color adjustments, users now have advanced settings to tailor the portal to their brand identity. Modify everything from border color and thickness to border radius. For those seeking even more customization, an additional CSS class can be effortlessly added.

The ticket submission portal comprises three distinct pages—a ticket listing page, a submission page, and a single ticket conversion page. Every aspect of these pages, from buttons to background elements, is now fully customizable. This feature provides users with the flexibility to align the portal seamlessly with their brand aesthetics, ensuring a cohesive and personalized customer experience.

Email CC

Since Fluent Support v1.7.0, customers now have the convenience of including CC recipients in their support emails. When a customer initiates contact with your business inbox, the system identifies the sender as the primary customer, generating a corresponding ticket.

With Email CC, subsequent replies from the main customer including CC users automatically designate them as sub-customers for that ticket. Should a CC user respond to the thread, our system recognizes it as a customer’s interaction. Furthermore, if you activate email notifications to the customer, the sender receives updates while maintaining an inclusive conversation thread for other CC users. This enhancement optimizes communication and ensures a more collaborative support experience.

Drafts

In the admin panel’s global settings, you can choose to turn on or off the draft mode. When it’s on, every reply you write for a ticket gets saved automatically until you’re ready to send it. No need to worry about losing your work—everything is saved, giving you peace of mind and making it easy to continue where you left off.

Now, there’s a new permission feature that lets you decide which agents can save draft responses. It’s like having a way to make notes before sending messages. Agents can save drafts, ask for feedback, and make changes before sending their responses, making the process smoother.

With draft reply permissions, you have control over which agents can save and edit drafts, and higher-ranking agents can approve drafts. This way, support managers have full control over draft responses for each ticket, making customer support more efficient and keeping the quality high.

Peering into 2024

In 2023, Fluent Support is on a roll! Our strong team is working hard to make us the go-to WordPress helpdesk for customer support.

Here’s what we’re up to,

Community love: We want your ideas! Tell us how we can make features like automation, integration, and ticketing even better. Your input matters!

Easy switching: Moving from other plugins or tools? We’ve got your back. We’re making it super simple for you to switch and enjoy a better help desk experience.

Fast fixes: Bugs and issues? No worries. We’re on it, fixing things quickly to keep your experience smooth and trouble-free.

Monthly updates: Exciting news every month! We’re releasing cool new features regularly, keeping things fresh and effective.

Helpful content: Check out our blog! We’re sharing tips and tricks about customer support and experience. We’re not just a helpdesk – we’re your buddy on the journey to excellent customer relations.

Super support: Need help? We’ve got you covered. Count on Fluent Support for top-notch customer service that’s always ready to help.

Join us on this journey as we make Fluent Support your go-to solution for WordPress helpdesk needs!

Wrapping up

As we bid farewell to 2023, WPManageNinja is buzzing with excitement. Fluent Support is helping small business owners navigate customer support efficiently!

2024 promises to be a year of growth, packed with new features and improvements brought to you by the unstoppable Fluent Support team. Be prepared to be amazed!

To our incredible users and well-wishers, a heartfelt thank you for being the wind beneath our wings. Your support means the world to us. As you tackle new challenges in the upcoming year, we’re cheering you on!

Merry Christmas, and here’s to a fantastic 2024 filled with success and flourishing small businesses! Don’t forget to follow our Fluent Support blog for all things customer success, CX management, and customer service tips.

Until next time, happy serving!

The post Fluent Support: 2023 in a nutshell! appeared first on Fluent Support.

Packed with new features, enhancements, and optimizations, Fluent Support v1.7.7 is designed to empower your support team and elevate the overall satisfaction of your users.

What’s New in 1.7.7?

In this release note, we’ll delve into the key highlights that make version 1.7.7 even more effective and efficient. Let’s explore the exciting updates that await you in Fluent Support v1.7.7, as we continue to prioritize innovation and user requests in every release. View the full changelog

Response Satisfaction Survey

Customer support is all about getting satisfaction. Real-time feedback is crucial for customer support teams to evaluate their support process. Now it’s possible to get a satisfaction survey for every response an agent sends to customers.

New Permissions and Short Codes

Many of you requested additional permissions and email signatures for agents. Well, we’ve implemented it in this version. New permissions mean you can manage your control over your support team. Similarly we’ve added a new short code for agents information, that lets your support team appear professional while dealing with customers.

New WorkFlow actions

WorkFlows can simplify and automate almost every task you might need. But there’s so much more you can automate to take your customer experience to a new level. With that in mind, we’ve added new actions for WorkFlows that can trigger automations in your integrated CRM.

Features in-depth

Let’s take a deep dive into the newest features and how they work in Fluent Support. Also, there’s a suprise for the developers among you using Fluent Support with elaborate and specific customizations in the end. So read the whole thing please!

New Agent Permission: Save Draft

The new permission allows you to control which agents can save draft responses. This can be used as an alternative feature for internal notes. Instead of uneditable messages, now agents can save drafts, get reviews and then edit before submitting their responses, without any extra hassle.

Draft reply permissions will allow you to control which agents can save and edit drafts, and approve drafts from higher agent designations. This gives support managers complete control of Draft responses for individual tickets.

Response Satisfaction 

By enabling this feature you can allow customers to add feedback on each agent response in real-time directly from within the ticket dashboard. More importantly, we’ve added an additional report that can tell you exactly which agents are getting positive feedback from customer interactions.

Response satisfaction rating along with the reports provide a granular view of your customer support teams performance. It makes each response count and turns them into a chance to provide stellar customer experience.

CRM Automations

Published Automations in FluentCRM are now available as actions under Fluent Supports WorkFlows. With this feature you can run email and contact automations in FluentCRM based on filters and conditions you apply in Fluent Support. This feature will come in handy when you need to manage customer onboarding and survey emails based on actions customers take on Fluent Support.

New Shortcode: Agent Title

The new shortcode allows you to add agent titles into notification emails without having to create signatures for every new interaction. Instead you can paste the short code into your notification emails and the agent title will get populated similar to other shortcodes.

Bug Fixes in v1.7.7

Like every update we’ve fixed some minor bugs and issues that you have reported. Here’s a brief look at the bugs fixed in v1.7.7

Agent permission bypass

This issue was reported when agent permissions were getting bypassed and any agent could take administrative actions. It has been fixed in this version, so now your agent privileges will act as expected.

Ticket duration issue

Ticket duration was not being calculated or displayed for some users. The issue has been resolved. Thus, you can now reliably use ticket open duration and get reports in the Reports tab.

Slack email reply issue

Replying to tickets via Slack was causing the responses to be sent as individual emails instead of within the original ticket email thread. It was a routing issue created due to Slack’s configuration update and how they handle webhooks and APIs. The feature has been updated to ensure responses are only added to the original thread.

Minor Test Feature

To enhance developer options and customizations we’ve introduced a new feature in test form. Please refer to the documentation to enable this feature. You’ll need to tinker with some custom code to enable this feature, but in return, you can assign almost any kind of information field to gather customer input on your ticket portal and customer profiles.

Advanced Custom Field

Custom fields are at the heart of customizing your ticket portal and gathering customer information. We thought of adding an advanced custom field that unlocks a variety of new information fields for your customer profiles.

Security Improvement

We also fixed a security issue reported by Patchstack. The issue was with Admin panel tickets sorting SQL sanitization.

Wrapping up

From enhanced ticket management to streamlined communication tools, we’ve focused on refining every aspect of Fluent Support to ensure a more intuitive, responsive, and user-friendly plugin.

Your feedback and feature requests are at the heart of our innovation with Fluent Support. For requests that we couldn’t ship in this version are still very much on our road map. Please don’t be disheartened as we’ll get them developed as soon as we can. Until next time, happy serving!

The post Fluent Support 1.7.7: Satisfaction Rating, Draft Saving, CRM action and more appeared first on Fluent Support.

Gaining momentum: 6000 active installs and beyond

From the moment Fluent Support (the first workings that would become Fluent Support to be precise) was first installed on WPManageNinja, we knew this could be a game-changer. The response from the beta testers was nothing short of phenomenal. 

Now, with over 6000 active installs, we’re the fastest-growing support desk on WordPress. This accomplishment is a testament to the warmth and enthusiasm our users, especially those utilizing FluentCRM and Fluent Forms have shown for our product.

The Gutenberg Block Editor

Understanding the dynamic nature of customer support, we introduced the Gutenberg block editor for the customer portal. This addition allows support teams to create, manage, and customize content effortlessly, providing a dynamic and customized support experience for users.

Integrations and migration

One of our key goals for the second year was to broaden Fluent Support’s reach and compatibility. We achieved this by adding more migrators to SaaS help desks, facilitating smooth transitions for users switching from other systems. 

Additionally, we embraced collaboration with popular file-sharing platforms, introducing seamless integration with Google Drive and Dropbox for efficient file-sharing within the support ecosystem.

A new look for a new era

In our pursuit of excellence, we didn’t just stop at functionality—we revamped the entire site design. A sleek and intuitive interface now complements the powerful features Fluent Support offers, creating a seamless experience for users, support agents, and of course our beloved readers.

A year of innovation: File sharing, reports and migrators

Fluent Support’s second year wasn’t just about numbers; it was a year of innovation, introducing features that redefine the standards of customer support on WordPress.

Auto closing module

Listening to user requests, Fluent Support introduced an auto-closing module for ticket management. This module, while challenging to implement as an integrated feature, preserves the original framework while providing users with the functionality they requested.

Ticket migrator

Recognizing that a ticketing system is more than just a means of managing customer complaints, Fluent Support unveiled a brand-new ticket migration feature. Users can now seamlessly migrate from systems like FreshDesk, Help Scout, and ZenDesk, along with popular WordPress support desks.

Additional reports

To make the reports even more effective we added a couple of additional reports. Reports by Products and Business Inboxes are crucial for getting the required granularity for your support stats. Select specific products to explore product-centric insights, and business boxes to uncover specific trends in your business inbox. For businesses with multiple MVPs and agencies handling client inboxes, this feature will prove revolutionary.

File sharing

Say goodbye to file storage limitations with our new file attachment in third-party feature! Experience a new level of file management with Fluent Support’s File Upload Integrations. This innovation introduces three sub-menus—Dropbox Settings, Google Drive Settings, and Local Upload Settings—providing you with unparalleled flexibility.

By default, files are uploaded to the local environment, ensuring convenience and accessibility. However, the true power lies in the ability to seamlessly integrate with popular cloud storage solutions.

New workflow triggers and actions

Automation is the heartbeat of Fluent Support, and in its second year, the platform introduced two new triggers for increased automation capabilities. Unique conditions for FluentCRM and inbox checking were added, along with a new action for triggering outgoing webhooks.

Acknowledging challenges: fixes and user requests

In the pursuit of excellence with Fluent Support, we didn’t rest on our laurels. Throughout the year, the development team worked tirelessly to enhance existing features, ensuring users get the maximum benefits from the platform.

Every journey has its challenges, and Fluent Support’s second year was no exception. Yet, we thoroughly believe challenges are opportunities for growth, and we faced them head-on.

In our commitment to delivering a seamless experience, we addressed 40 minor bugs and 3 major issues over the course of the year. Track these with our changelog.

Every fix aimed to ensure that Fluent Support works flawlessly for all users, demonstrating our unwavering dedication to customer satisfaction.

The heartbeat of Fluent Support lies in user feedback. As we celebrated onboarding new users, we also embraced the tradition of listening to our community. Feature suggestions and requests poured into our community, and while we implemented many, some had to be deferred to future updates. 

To our users, your suggestions matter, and we appreciate your understanding as we work to bring more value in the upcoming year.

Wrapping up

In wrapping up this eventful year, the emotions and excitement are truly inexplicable. However, our guiding motto remains clear—

“Selling products is important. But efficient after-sales is more important”

As we move forward, let’s continue this journey together, creating a support ecosystem that not only meets but exceeds expectations.

Thank you for being part of Fluent Support’s incredible second year. Here’s to another year of innovation, collaboration, and unparalleled support for the WordPress community!

The post 2 years of Fluent Support appeared first on Fluent Support.

We, the Fluent Support team, always listen to our customers. And always try to make the helpdesk more user-friendly with much more useful features. That’s the reason now 6,000+ businesses trust us for their customer support team.

So, without further ado, let’s dive into the 1.7.4 version’s new feature list.

New Features in Fluent Support Version 1.7.4

In this release, we’ve added a variety of customization options along with better admin control for agents. Now, ticket management will be more brand-friendly, with even more control.

Let’s begin with the big one.

Customizable Block Editor for Customer Portal

This is the most anticipated and exciting feature of this version. With this new update, we are now officially adding Gutenberg blocks for the ticket submission portal.

You can add a block to any page that you have created and start receiving ticket requests from your customers. But wait, that’s not it.

Now you can customize this block to match your brand. And this is not just limited to a few color changes. It has advanced options to fully match your brand persona.

From border color to border thickness to border radius, you can change it all. And if you want even more, you can always add an additional CSS class for that.

The ticket submission portal has three different pages to help you submit and organize your tickets: a ticket listing page, a submission page, and a single ticket conversion page. You can customize all aspects of these pages, from the buttons to the background.

Additional sign-up fields

Data is everything. The more you can get from customers, the more customized support you can provide them. Let’s say if you have the location information of the customer, you can provide the service in that local language.

With that in mind, we are introducing more custom fields for the account creation form. Now you can add address, city, ZIP, state, and country fields along with the default input fields.

Assign agent permission

Let’s picture a scenario where you are the head of the support team and you have two team-leads under you. Each team-lead has five support agents.

Now you want to give access to handover a ticket only to the team leads. With this version update, you can restrict permission for each agent to assign tickets to other agents.

It will give you more control over your agents and customers’ tickets.

Improvement

Our team is constantly working to make the system better for you. So, in this continuation, we added a couple improvements to Fluent Support.

The “404 Not Found” message issue for a wrong ticket ID

This wasn’t really that big of an issue. But hey, we are making the best helpdesk system for your business. So, we took care of this little issue in the version.

Professionals sometimes put the ticket ID directly in the URL to find it. If they accidentally entered the wrong ID, it would show a default error page. But now it’s a well-designed “404 Not Found” page with a better user experience.

Ticket ordering in the customer portal

In this update, if you create a ticket or even reply to a ticket, it will come up to the top. so you’ll never have to search for where you replied again. Neat!

A few bug fixes

In this version, we have also found a few bugs. Our experts fixed them already, and here is a brief on those.

Translation issue for the customer portal

There are specific words that were not translated on the customer portal when the global language was changed. For example, the word “new” could not be translated. This has been fixed in this update.

Users can now translate the customer portal using any plugin. And, when the global language is changed to that language, the translated language will be shown.

The “not contain” condition issue in the workflow

Fluent Supoort has a state-of-the-art workflow automation setup. And you can setup a lot of multi-conditional logic to design workflows.

In those conditions, the “not contain” showed a minor trigger issue. With this version update, we have fixed this minor issue. You can set as many workflows as you want using all of the conditions.

The ticket delete button issue

In our last update, we introduced the delete button directly on the single ticket view page. Because of some technical error, it was only visible in the Pro version of Fluent Support.

With this update, we have fixed that issue. Now, the free user can delete the ticket directly from the ticket view page. No more going back and forth just to delete a ticket.

Freshdesk migration issue fixing

Migrating to Flunet Support is very easy. And it has covered a lot of applications. From those, there was an issue with Freshdesk when importing data to Fluent Support. But now it’s fixed, and migration has become smoother with that system.

File upload and view issue for 3rd party cloud storage

Finally, from time to time, file uploads from any third-party cloud storage might have shown a few issues in the past. But it’s fixed and fully stable now.

Only excellent experience with Fluent Support

We believe in great experiences. And with Fluent Support, we help you improve your customer experience. And all the features of the 1.7.4 version are just continuing the legacy of that.

We are working to introduce even more exciting new features in our future updates. But till then, happy serving.

The post Fluent Support 1.7.4: Customizable Block Editor for Customer Portal, Additional Sign-Up Field, and More! appeared first on Fluent Support.