Comments for Fluent Support

Comment on Resolving Customer Complaints: Guide with Examples by Dennis A. Fox

Dennis A. Fox — Wed, 09 Oct 2024 20:49:38 +0000

Good systematic review of customer complaints, how to show empathy, how to listen carefully, and then construct a solution if available.

Comment on 10 Technologies That Will Change The Future Of Customer Service by Service Desk

Service Desk — Mon, 10 Jun 2024 13:47:49 +0000

This article provided valuable insights, particularly beneficial for companies or freelancers entering the field of support center. We look forward to seeing more content focused on support center, as it’s a vital industry with much to learn from. Keep up the good work.

Comment on Fluent Snippets: Fastest And Most Secure Way To Add Code Snippets In WordPress by Jimothy

Jimothy — Sun, 18 Feb 2024 06:18:00 +0000

I’m really loving Fluent Snippets but I would love to be able to export them without the worry of a cloud connection (convenient but a potential security concern). Am I missing how this is possible?

Comment on A Marketers Guide to BFCM in 2024 by Rasel Siddiqe

Rasel Siddiqe — Thu, 05 Oct 2023 11:28:27 +0000

In reply to Mindmade Technologies. You are welcome! Really glad you found value in this content. Sharing this with your network would also help out.

Comment on A Marketers Guide to BFCM in 2024 by Mindmade Technologies

Mindmade Technologies — Thu, 05 Oct 2023 08:47:39 +0000

Thanks for sharing this Wonderful all in one guide, It really informative and useful.

Comment on Fluent Support 1.7.0: Email CC, Zendesk Migrator, Third-Party File Upload, and Bug Fixes! by Rasel Siddiqe

Rasel Siddiqe — Mon, 18 Sep 2023 09:57:45 +0000

In reply to Xavier Marichal.

Hello Xavier,
We apologize for the inconvenience. The development and support team have been notified of the issue. If you haven’t contacted our support, we’d request you to submit a support ticket so the issue is resolved with high priority here https://wpmanageninja.com/support-tickets/. Thank you for your feedback.

Comment on Fluent Support 1.7.0: Email CC, Zendesk Migrator, Third-Party File Upload, and Bug Fixes! by Xavier Marichal

Xavier Marichal — Wed, 13 Sep 2023 10:38:19 +0000

Unfortunately, as of today (Sept 13, 2023), Freshdesk migration crashes…
Xavier

Comment on Fluent Support 1.7.0: Email CC, Zendesk Migrator, Third-Party File Upload, and Bug Fixes! by Darren E. owley

Darren E. owley — Fri, 14 Jul 2023 12:53:59 +0000

Workflows need to be applied in the order that they are created, you should be able to set these in order. Please review how freshdesk works in this regard.

To work with multiple agents but filter out irrelevant tickets you have to create ridiculously lengthen workflows and repeat them each time which is extremely unfriendly.

Comment on Fluent Support 1.6.1: LearnPress Integration, Split Tickets & More New Improvements! by Nishat Shahriyar

Nishat Shahriyar — Thu, 01 Sep 2022 10:43:51 +0000

In reply to Daniel. You can close a ticket from Telegram using a simple text command [close]. To close a ticket, reply to the ticket notification with this( [close] ) command. Also, you can reply to the ticket at the same time.

Comment on Fluent Support 1.6.1: LearnPress Integration, Split Tickets & More New Improvements! by Daniel

Daniel — Tue, 30 Aug 2022 13:30:31 +0000

Please, add the information about how to close a ticket from Telegram or Slack.
It is as easy as add [close] at the en of the reply.