WooCommerce Customer Support Plugins Archives - Fluent Support Support Tickets and Help Desk Plugin For WordPress Mon, 10 Mar 2025 10:08:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://fluentsupport.com/wp-content/uploads/2021/11/cropped-FS-logo-png-v3-1-32x32.png WooCommerce Customer Support Plugins Archives - Fluent Support 32 32 Best WooCommerce Extensions and Plugins to Consider in 2025 https://fluentsupport.com/best-woocommerce-extensions/ https://fluentsupport.com/best-woocommerce-extensions/#respond Tue, 04 Mar 2025 17:54:08 +0000 https://fluentsupport.com/?p=35364 Discover best WooCommerce extensions and plugins to boost your store’s functionality, optimize marketing, and enhance customer support.

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You are just starting a new online store—a new business, a new opportunity. You have set up WooCommerce on your WordPress site. But is it enough? Does WooCommerce give you everything you need out of the box? If not, then what are the best WooCommerce extensions and plugins you need? 

Few years ago, I was setting up an eCommerce for one of my clients. I was hoping just installing WooCommerce will give me everything that my client asked for. But unfortunately that’s not the case. I needed to install a few more WooCommerce extensions and plugins to actually make it an efficient online store. 

Now we know what WordPress plugins are. But extension can be a bit confusing.

What is WooCommerce extension?

These are basically plugins that solely extend the features of WooCommerce and WooCommerce powered online store, in terms of payments, shipping, marketing, analytics, and customer experience.

In simple words, extensions, also known as addons, are plugins for plugins to extend functionality. 

10 Best WooCommerce extensions and plugins 

Here I am listing the must-have WooCommerce plugins and extensions for any online store. But besides this, you might need a few other extensions as well for your unique need. For your better understanding, I have categorized these and suggested one best plugin or extension for each. 

Categories are, 

1. Store management 

You need to keep your online store organized. Like a physical store, it can really messy during the rush hour. So you need a feature inventory tracking, stock control, and a smooth backend workflow. A well-structured system prevents stock shortages and unnecessary waste and keeps the operations more efficient. 

Extension: ATUM Stock Manager for WooCommerce 
ATUM is a FREE WooCommerce inventory management plugin, offering powerful control over your WooCommerce stock, suppliers, SKUs, prices, and more—all within the familiar WordPress interface. It has some good features like Stock Central and real-time Dashboard Statistics. It enables managing your WooCommerce inventory has never been easier or more efficient. 

2. Customer management 

A good customer relationship leads to repeat sales and increased revenue. Keeping track of customer data, automating marketing, and offering personalized reach out improves the customer experience. 

Plugin: FluentCRM 
FluentCRM is a self-hosted email marketing automation plugin for WordPress that seamlessly integrates with WooCommerce and manages leads, customers, email campaigns, and more. It tracks WooCommerce abandoned carts, and can trigger automated email sequences, manage learners and affiliates, and monitor user activities. 

3. Content and SEO 

We all know content is the key, that’s also true for an online shop. An optimized store appears more on search and leads to more visitors and improves search rankings. Clear product descriptions, structured metadata, and proper on-page optimization ensure better search impression. 

Plugin: Yoast WooCommerce SEO 
WooCommerce pairs easily with Yoast WooCommerce SEO plugin. It unlocks extra tools and features like product-specific SEO content analysis, best practice technical SEO for eCommerce, and the ability to generate titles and meta descriptions for your products automatically. 

4. Customer experience 

A simple, user-friendly and familiar store layout encourages customers to explore more. That leads to purchasing more. Offering flexible product customization, clear navigation, and customized recommendations creates a better shopping experience. 

Extension: WooCommerce Product Options 
WooCommerce Product Options lets you easily add customizable product fields like checkboxes, text fields, and file uploads. With features like live previews, conditional logic, and flexible pricing, you can adjust prices based on customer selections. You can also upsell related products, offer upgrades, and more. 

5. Marketing and analytics 

Tracking customer activity is a must. It helps to make and refine marketing strategies that lead to better sales performance. You need to be able to list products on external platforms, showcase customer reviews and analyze your store data for better product placement. 

Extension: Google for WooCommerce 
Google for WooCommerce makes it easy to connect your WooCommerce store to Google Merchant Center, showcasing your products across Google Search, Shopping, Gmail, YouTube, and the Display Network. Drive traffic and sales to your store, either for free or with ads. You can analyze the data from Google Analytics and make a better placement strategy as well.

Plugin: WP Social Ninja

WP Social Ninja is the all-in-one WordPress social tool. This powerful plugin seamlessly brings social feeds, user reviews, and chat widgets right into your website, acting like a social Swiss knife for your brand. It can automatically showcase your latest social reviews, display real-time feeds from multiple platforms, and enable instant chat support with messenger integrations—all in one sleek solution.

6. Payment gateways 

A checkout process with multiple payment methods gives customers more freedom to purchase. And that means less abundant cart. A secure, trusted, fast transactions reduce drop-offs and keeps customers happy. 

Extension: Square for WooCommerce 
The Square plugin for WooCommerce allows you to securely accept payments, synchronize sales, and manage inventory and product data between WooCommerce and Square POS. It ensures PCI and SAQ A-level compliant, and supports the Square payment, Apple Pay®, Google Pay, WooCommerce Subscriptions, and Pre-Orders. You will have a customizable payment form, and allow customers to save payment methods. 

7. Product customize and add-Ons 

You have to give your customers more ways to personalize the orders. This is a great way to increase sales potential. Additional customization options enhance the shopping experience and improve customer retention

Extension: YITH WooCommerce Product Add-Ons 
YITH Product Add-ons lets you add customizable options to your product pages. You can create endless blocks of options, such as radio buttons, checkboxes, text boxes, and drop-down menus, for any product or category. It lets you set prices for each option, offer discounts, or allow free options.  

8. Security and backup 

It’s common to get attacked by hackers to a growing store. So, securing the store is the first priority that also protects customer data. Check the security on a regular basis and back up the store to prevent probable business damage. 

Extension: Security for WooCommerce 
Security for WooCommerce helps prevent fraud by blocking transactions from VPNs, proxies, and countries you don’t sell to. It also offers features like limiting access to the cart and checkout, and securing downloadable products. You can also set time-based order restrictions, scan for malware, and enhance security with 2FA protection.  

9. Support and customer service 

A responsive, fast, brand-aligned customer support system builds trust and brand reputation. A feature-packed help desk setup ensures faster responses and improves First Response Time (FRT). 

Plugin: Fluent Support 
Fluent Support is an all-in-one customer support solution that centralizes your support system with multiple business email piping, automated workflows, and efficient ticket management with advanced conditional search. 

It features customizable support portals by Gutenberg block, ticket segmentation by product, tags or inbox, priority setting, and detailed reporting to track agent performance and heatmap to find busy support days. 

The plugin includes productivity tools like saved replies, and agent permissions. For power users, REST API and tons of webhooks. It’s fully GDPR-ready and self-hosted, Fluent Support also includes AI-powered features to craft responses, analyze tone, and improve communication. 

Will Fluent Support
save you money?

10. Accounting and reporting 

You need to track every penny in a business. Pro level of financial tracking keeps business operations organized and potentially grows. So, WooCommerce automating data syncing with accounting tools saves time and reduces errors, of course, it’s another must-have. 

Extension: QuickBooks Sync for WooCommerce 
QuickBooks Sync automates your WooCommerce store accounting by syncing orders, payments, customers, products, inventory, and more with QuickBooks. This plugin saves time and reduces errors with a two-way sync that updates data every 5 minutes. It has a friendly user interface and is powerful enough for advanced stores. 

Wrapping up 

Starting a successful online store goes beyond JUST installing WooCommerce. The combination of right extensions and plugins can turn your basic store into a powerful business tool. You might get a few tools like store management or payment system out of the box in Woo, but we all know that’s not for a growing business. 

Every business is different, so while these plugins are a great starting point, you may need others that fit your specific niche as well. In the meantime, I hope the list of the best WooCommerce extensions helps you to start efficiently. It’s about more than just adding features—it’s about building a store that can compete. 

Tired of buying addons for your premium helpdesk?

Start off with a powerful ticketing system that delivers smooth collaboration right out of the box.

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Top 3 WooCommerce Customer Support Plugins in 2025 https://fluentsupport.com/top-3-woocommerce-customer-support-plugins-in-2023/ https://fluentsupport.com/top-3-woocommerce-customer-support-plugins-in-2023/#respond Sat, 12 Aug 2023 11:52:56 +0000 https://fluentsupport.com/?p=19303 Presenting the top 3 WooCommerce customer support plugins for your support ticketing system. Follow the blog and pick any of them.

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When you use WooCommerce to run an online business, you need a way to keep track of customer issues and figure out how to fix them. In that case, our recommended top-notch WooCommerce customer support plugins would be ideal.

But how could you identify the best of the best?

Many other websites share multiple plugins on their blogs. But that will be more confusing for you to choose. Again, most of the suggested plugins are paid, like advertisements.

There’s nothing to worry about. We are here to give you an impartial recommendation. In this blog, we will talk about the top 3 WooCommerce customer support plugins that will surely stellar your customer support.

Fluent Support

Fluent Support
Fluent Support

Let’s kick off this list with Fluent Support, a strong contender among many other WordPress plugins. Fluent support stays true to its name since it adds value to the support field fluently and builds robust customer support for your support team. It is the most affordable support ticketing system, packed with all the features your support agents need.

Moreover, you will be amazed to know that this WooCommerce helpdesk plugin has had 5,000 active installations in a single year. This will keep your whole support system process organized with its comprehensive feature set and intuitive interface.

Most importantly, in a business’s busy schedule, Fluent Support will save you time by managing support staff fluently. Consequently, you can focus on other essential business activities.
What’s nice is that Fluent Support has everything you could possibly need inside a helpdesk system for WordPress. So, transform your customer support experience to another level with this powerful WooCommerce customer support plugin.

All notable features of Fluent Support

  • Unlimited support agents
  • Unlimited tickets
  • Customize email notification
  • Product-based agents
  • Custom fields
  • Advanced filtering
  • Response delay tracking
  • Saved replies
  • Reply via Slack or Telegram
  • Create tickets with email
  • Workflow automation
  • Reply templates
  • Guest ticket without login
  • Sorting tickets
  • Bulk actions
  • Collision detection
  • Reporting
  • Bulk ticket reply
  • Priority management
  • See activity logs
  • Performance report
  • Admin dashboard
  • Auto agent assignment
  • Tagging

Be where your customers are!

Hear your customers wherever they need you.


Pricing plan

Fluent Support is often lauded for its reasonable pricing and simplicity in comparison to other helpdesk plugins. You can also test out the free version available in the WordPress repository. 

Let’s look at their premium version

Single Site License: (1 Domain): $103 annually

Agency License: (5 Domains): $199 annually

50 Sites License: (50 Domains): $319 annually

Awesome Support

Awesome Support
Awesome Support

Awesome Support is a well-known customer service and help desk plugin that runs completely on your WordPress website. With over 10,000 active users, this plugin is a true reflection of what WooCommerce customer support plugins should aim to achieve.

When you are in need of a versatile and intuitive interface, Awesome Support is there for you, covering all your bases. Your customers will be able to use it in just five minutes! After installing and activating the plugin, just answer a few pre-set questions in the startup wizard, and your helpdesk will be ready for customers.

All notable features of Awesome Support

  • File upload scheduling and control
  • Unlimited tickets, agents, and users
  • Unlimited file attachments for support tickets
  • Supports multiple products
  • Canned responses
  • Ticket-importing systems
  • Chat widget
  • Customizable email notifications
  • Customize the support form
  • Agent Collaboration
  • Categorize effectively with labels
  • Email piping
  • Automatic agent assignment
  • Private correspondence between client and agent
  • Highly secure with role-based access control
  • Complete ticket history
  • Time tracking for the support agents
  • 28+ premium add-ons
  • See activity logs
  • Supports multiple languages
  • Custom fields
  • Easy setup with a startup wizard

Pricing plan

Awesome Support’s pricing plan is a little bit more complex and higher than Fluent Support’s. This tool has four packages with different prices to help both small and large organizations. 

You can purchase the standard plan for $149 per year. Moreover, if you want to unlock all the add-ons for Awesome Support, then you can upgrade to the Agency plan for $409 per year. It also has a free version available on WordPress.org.

JS Help Desk

JS Help Desk
JS Help Desk

Finally, the third plugin we present in the rundown is JS Help Desk. It has an easy and more powerful functional system for tracking, prioritizing, and providing assistance to customer support tickets. With over 5,000 active installations, its feature set has everything you need in a help desk plugin like Fluent Support.

The satisfying thing is that the JS Help Desk WooCommerce help desk ticketing system guarantees your support system will work fast and be safe.

Additionally, it’s fun for developers, as it includes an open-source plugin built with developers in mind. So they can customize the plugin code and also add custom features.

So, make your move for testing it out, considering it as one of the toughest contenders against Fluent Support and Awesome Support.

All notable features of JS Help Desk

  • Unlimited agents, tickets, and departments
  • Powerful filters and sorting options
  • Admins can edit tickets at any time
  • Support performance reporting
  • Merge and export tickets
  • HTML editor for ticket issues
  • Email blocking
  • Admins can modify the email text easily
  • Support Analytics
  • Email piping
  • Bootstrap base design
  • Agents and permissions management
  • Ticket priorities and highlighted priorities
  • Multiple file attachments
  • Attachment capabilities for users, agents, and administrators
  • Internal notes on tickets
  • Full control over email templates
  • Email template customization
  • Guest Tickets
  • Supports 35+ translations
  • Custom fields for tickets
  • Provide satisfaction reports
  • Notifications and Auto-responder on new ticket creation
  • GDPR-compliant with data erasure requests

Pricing plan

JS Help Desk’s free version is available in the WordPress repository with basic features. If you are a power user, you can upgrade to the pro version. Their basic plan starts at $69 per year.

Comparison of these three plugins

In this section, we will discuss the comparison of the above-mentioned plugins. After this, you will have a clear idea of which one to choose. Let’s begin. 

When talking about basic features in the free version, Fluent Support is one step ahead of two other plugins. On the other hand, when you are about to shift premiums, Fluent Support will offer you a cost-effective pricing plan with an amazing feature set. The other two plugins also provide an extensive feature set, but Fluent Support wins over them.

In customer support, page loading speed is a crucial factor. Here, Awesome Support and JS Help Desk fall far behind Fluent Support. Providing you with its superfast SPA, it loads fast without any clutter. 

In a single word, considering all the functionalities and pricing plans, Fluent Support is a smart choice in terms of a WooCommerce customer support plugin rather than Awesome Support and JS Help Desk. 

Moreover, one amazing thing about Fluent Support and Awesome Support is that they can fit the feature set of a SAAS solution like Zendesk or Helpscout.

Let’s check the comparison with the table below,

FeaturesFluent SupportAwesome SupportJS Help DeskSupport Candy
Unlimited Tickets
Unlimited Users
Unlimited Agents
Unlimited Products
Email PipingPremium Add- OnsPremium Add- OnsPremium Add- Ons
Advanced ReportingPremium Add- OnsPremium Add- OnsPremium Add- Ons
Quick Reply TemplatePremium Add- Ons
Internal NotesPremium Add- OnsPremium Add- OnsPremium Add-Ons
AutomationPremium Add- Ons
Integration20+753
Priority SupportPremiumPremium
Most Features Included in ALL Pricing PlansMost Features are Premium Add-onsLimited Features in Pricing PlanLimited Features in pricing plans

Wrapping up

At the end of the day, whichever plugin you are using doesn’t matter; your customer support should be smooth. We have presented our recommendation in front of you. Now it’s your turn to pick any of them, considering their usability, pricing, and feature set.

We appreciate you taking the time to read this blog.

Your own Support Portal in 5 minutes!

Start off with a powerful ticketing system that delivers smooth collaboration with unlimited room for your customers.

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