25+ best ticketing system software in 2025

In 2025, several ticketing system software options emerged with vast features, scalability, and integrations. From there, we’ve curated a list of 26 platforms to manage customer support effectively.

Here are the top picks for today!

Each tool comes with its own pros and cons based on industry-specific needs. So, which ticketing system will perform best for you might depend on your needs!

However, you can compare them using the list of features, availability, and authentic user reviews from trusted sources like Capterra and the WordPress Plugin repository below.

Fluent Support

Best for WordPress + WooCommerce support.

Ticketing System			Pricing and Free Trial
			Free version available Single site license, $11/month, billed annually for unlimited agent Agency license, $21/month, billed annually for unlimited agent 50 Sites license, $33/month, billed annually for unlimited agent
Recent user feedbacks
"It works very well!! Fast and clean interface, with workflows to assign tickets to agents. After having tried several support plugins, this one is the best without a doubt. Thank you!!" -hwuser "Love the plugin. Have been using online systems for years paying annual fees. I like having a self hosted solution that I can tweak and add code to make it work even better for our org. Thanks Fluent and Wpmanage." -jazzedge "Great product and great support from the team, way better than other SaaS products in the market. deep integration with WooCommerce and other WP functions that are helpful for agents and keeps the workflow efficient." -ahmedzeidan "Really loving Fluent Support. It works great and is a very low priced option to provide quality support to your customers. I really love how we can read/answer support tickets directly in Slack, too." -jasondion
Overall rating	Customer service		Overall rating
4.4 (52 reviews)						4.4

Zendesk

Best for enterprises with complex support needs.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free trial available Support Team, $19/agent/month, billed annually Suite Team, $55/agent/month, billed annually Suite Professional, $115/agent/month, billed annually Suite Enterprise, customize solution option with individual discussion		Add New
Recent user feedbacks				Add New	Add New	Add New
“Zendeks helps you organize your ticketing system and is one of the best in the industry. I highly recommend about the ease of use.“ -Daniel L “Not often but some users would get confused and totally miss updates or questions sent back to us from the IT team and therefore we lost time." -Jared F “For ease of use, I think it tops the chart and is more user friendly than its competitors like the SalesForce comprehensive cloud setup.“ -Brittany L “Overall, I really love to use Zendesk. This is a very useful tool for doing analysis on our live channels and as I mentioned, reports has a great function when it comes to filtering." -Jr L				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.4 (4036 reviews)				Add New	Add New	4.4

Freshdesk

Best for small businesses needing affordability.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free, $0, up to 2 agents Growth, $15/agent/month, billed annually Pro, $49/agent/month, billed annually Pro + AI Copilot, $78/agent/month, billed annually Enterprise, $79/agent/month, billed annually		Add New
Recent user feedbacks				Add New	Add New	Add New
“Freshdesk is one of my favorite help desk tools because it is intuitive and simple to master, even for complete newcomers. Finding comparable tickets is as simple as conducting a Google search, and there are numerous filtering options to select from.“ -Kelly B. “Better than average. It checks all the boxes with various levels for companies to determine what is liked." -Samuel S. “We've been using Freshdesk for 7+ years. We had explored other ticketing platforms but landed on Freshdesk for a balance of cost + features." -Chris O. “We used it for several years before eventually moving on, but to be honest, the Helpdesk side of things was very wasy to use." -Frank O.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.5 (3378 reviews)				Add New	Add New	4.4

Help Scout

Best for human-centric customer communication.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free trial available Free, $0 for 50 contacts/month Standard, $50 for 100 contacts/month, billed annually Plus, $75 for 100 contacts/month, billed annually Pro, starts with 1000 contacts, talk to sales		Add New
Recent user feedbacks				Add New	Add New	Add New
“Help Scout has treated our company great. It has given us room to grow while helping us manage technology needs along the way.“ -Anonymous “It was good, although we decided pretty quickly to move to Intercom." -Anonymous “This helpdesk solution is amazing because it has been meeting our expectations. I am impressed by the reliability of Help Scout." -Marco C. “The capabilities of Help Scout have been so excellent. Help Scout is easy to use and reliable help desk solution." -John D.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.6 (221 reviews)				Add New	Add New	4.4

Zoho Desk

Best for teams using Zoho’s ecosystem.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free, $0 up to 3 users Express, $7/user/month, billed annually Standard, $14/user/month, billed annually Professional, $23/user/month, billed annually Enterprise, $40/user/month, billed annually		Add New
Recent user feedbacks				Add New	Add New	Add New
“Experience an automated support, self-service management and professional customization.“ -Lisa M. “Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." -Peter J. “Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles." -Taylor K. “Using Zoho Desk has been a largely positive experience. Using Zoho Desk has been a largely positive experience." -Scott B.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.5 (2198 reviews)				Add New	Add New	4.4

HappyFox

Best for marketing automation workflows.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free trial available Basic, $24/agent/month, billed annually Team, $49/agent/month, billed annually Pro, $99/agent/month, billed annually Enterprise PRO, talk to sales		Add New
Recent user feedbacks				Add New	Add New	Add New
“We get access to reports. Which help us prioritize how to make the constituent experience smooth. Another benefit is that we can easily work as a team to respond to constituents.“ -Sharon A. “Great tool to keep the status of our print projects updated. easy to use. easy access." -David G. “HappyFox has made ticketing reliable, where incredible and quick support is well shared." -Gestione P. “All fairly good except the Knowledge Base interface which is abysmal. They need to study and mimic Zendesk's much more usable KB user interface." -Branko B.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.6 (93 reviews)				Add New	Add New	4.4

Jira Service Management

Best for Agile/ITSM teams.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free, $0 for up to 3 agents Free trial, 7 day for paid plans Standard, $20/agent/month, for 4-15 agents (16+ agents at discount price) Premium,$48/agent/month, for 4-15 agents (16+ agents at discount price) Enterprise, available with billed annually.		Add New
Recent user feedbacks				Add New	Add New	Add New
“I prefer Jira Service Management because it is very similar to Jira software; If you are familiar with Jira software, you will have no problem using this one. Concise but effective." -Lillian G. “JSM will take your company's organization in projects and IT requests to a new level! We used to miss deadlines and small details that came back to bite us all the time. Since switching to JSM, those are few and far between!" -Aaron H. “User friendliness is great and its unified platform makes it easy for submitting any requests/tickets that can be categorized easily." -Haruki T. “I am using Jira Service Management tool to manage requests and incidents. Jira Service Management tool automates manual tasks and streamlines workflows." -Naveen C.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.5 (713 reviews)				Add New	Add New	4.4

Intercom

Best for conversational support & SaaS platforms.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 14-day trial Essential, $29/seat/month, billed annually Advanced, $85/seat/month, billed annually Expert, $132/seat/month, billed annually Enterprise, available with billed annually.		Add New
Recent user feedbacks				Add New	Add New	Add New
“Quickly and simply, I can access the Macros and write/update the articles in the assistance center. Streamlining the process of submitting tickets to the correct division for handling user concerns. It's a time saver for all teams because they can deal with it themselves." -Lillian G. “Intercoms is a great tool and makes live chat seemless." -Ayomikun O. “I love how Intercom's abilities to automate repetitive tasks like the initial message to engage prospects and ensure the lead is accurately routed to me, instead of another rep who doesn't own the territory. The ability to identify the prospect's behavior on our website is very helpful." -Haruki T. “In my experience, Intercom has been great to work with. They have released some new features that are part of our general subscription which is always a bonus." -Joel C.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.5 (1100 reviews)				Add New	Add New	4.4

Front

Best for shared inbox collaboration.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 7-day trial available Starter, $19/seat/month, billed annually, up to 10 seats Growth, $59/seat/month, billed annually, no seat minimum Scale, $99/seat/month, billed annually, 2 seat minimum Premier, discussed individually		Add New
Recent user feedbacks				Add New	Add New	Add New
“Overall great product, really happy with the exception of the email nesting." -David D. “Frustrating and time-wasting. It breaks my workflow when I need to waste time finding emails." -Jaime E. “It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface." -Zoltan S. “We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation." -Marjolaine L.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.6 (270 reviews)				Add New	Add New	4.4

Kayako

Best for unified multi-channel support.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 14-day trial available Inbox, $15/agent/month, for small teams Growth, $30/agent/month, for growing teams Scale, $60/agent/month, for larger teams and businesses Enterprise, $100/agent/month, for larger companies		Add New
Recent user feedbacks				Add New	Add New	Add New
“We had Zendesk before but Kayako is a really serious support ticket system I wish the price were better." -Rodrigo C. “It is an excellent software for managing tickets and customer support. It has great features and support for the customer service staff. I highly recommend it." -Muzammal H. “Very helpful to start-up business as it provides total help desk and customer support in a more efficient manner. The product is recommended to all types of business especially the starting ones." -Ryan L. “Overall experience is good. We got their support every team of their teams. On cost side they need to think through from customer perspective." -Amit G.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.0 (173 reviews)				Add New	Add New	4.4

Tidio

Best for e-commerce live chat + chatbots.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 7-days trial available Free, $0/month, upto 50 handled conversations Starter, $29/month, upto 100 handled conversations Growth, $59/month, upto 250 handled conversations Plus, $749/month, Custom quota of handled conversations Premium, $2999/month, Unlimited handled conversations		Add New
Recent user feedbacks				Add New	Add New	Add New
“It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization." -Sydney B. “Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations." -Joseph N. “I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time." -Kenneth O. “Great value for money - and even better if you can fit in the free plan. The company has been developing throughout the years so its definitely one of the safe bets in the industry." -Deyan K.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.7 (464 reviews)				Add New	Add New	4.4

LiveAgent

Best for live chat widgets.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 30-days trial available Small business, $15/agent/month, billed annually Medium business, $29/agent/month, billed annually Large business, 49/agent/month, billed annually Enterprise, 69/agent/month, billed annually		Add New
Recent user feedbacks				Add New	Add New	Add New
“Everything about LiveAgent has worked so perfectly so far. It makes it easy to interact with our customers and help us provide quick support services. Since day one, the LiveAgent experience has been very flawless." -Brooke S. “LiveAgent seamlessly integrates with websites and also allows you to add agents." -Elia M. “Customers can visit anytime and find advice on their own. Great time saving tool." -Artur L. “We have been using this platform for more than 2 years now and it has helped us in building one of finest Customer interaction tool. The interface is also user friendly and fulfills all the needs." -Swati S.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.7 (1680 reviews)				Add New	Add New	4.4

JitBit

Best for self-hosted/on-premise solutions.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Freelancer, $29/agent/month (SaaS plan) Startup, $69/month, 4 agents (SaaS plan) Company, $129/month, 7 agents (SaaS Plan) Enterprise, $249/month, 9 agents (SaaS plan) Also, their self-hosted plans start from $2199 (one time purchase)		Add New
Recent user feedbacks				Add New	Add New	Add New
“Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations." -Michael M. “Jitbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face." -Gestione P. “Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded." -Annex L. “Jitbit has helped us deal with helpdesk issues faster, better, and in a more dynamic way. We get to generate reports which can quickly show us user satisfaction, feedback, common incidents, etc. which can all help us to improve our customer service." -Josemaria G.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.5 (34 reviews)				Add New	Add New	4.4

Spiceworks

Best for NGOs and educational institutions wanting free helpdesk.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Spiceworks cloud help desk is available for free of cost.		Add New
Recent user feedbacks				Add New	Add New	Add New
“Overall I have been very happy with Spiceworks, especially the community of users." -Robert R. “Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself." -john K. “Spiceworks works well as a free help desk system. It does what it says on the tin. It has decent audit logging, relatively easy configuration, and a simple user interface." -Keenan G. “My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation." -Joshua O.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.4 (567 reviews)				Add New	Add New	4.4

Groove

Best for startups needing simplicity.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 90-days trial available Standard, $24/user/month, billed annually (limit 25)  Plus, $36/user/month, billed annually Pro, $56/agent/month, billed annually		Add New
Recent user feedbacks				Add New	Add New	Add New
“Much better than simply using e-mail for support. It allows us to track some basic metrics and keeps things orderly." -Ash K. “Groove is the smartest "abstraction layer" over email I've seen so far. We don't think in terms of E-Mails any more (you wouldn't know there are any), but individual customer threads in a proper ticketing system." -Ensons S. “Overall, my experience with Groove has been great! It's made emailing a lot more easier and feel more organized." -Emily M. “Great collaboration tool that helped achieve the goals set within the company." -Loganne Y.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.5 (86 reviews)				Add New	Add New	4.4

Kustomer

Best for omnichannel e-commerce support.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Enterprise, $0.35/conversation (conversation-based pricing) Ultimate, $0.50/conversation (conversation-based pricing) Enterprise, $89/user/month, billed annually (seat-based pricing) Ultimate, $139/user/month, billed annually (seat-based pricing)		Add New
Recent user feedbacks				Add New	Add New	Add New
“I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well." -Jisselle B. “Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features." -Anonymous “Pretty solid tool for our daily use, but could definitely use more improvements especially with the glitches that happen." -Rachel C. “Kustomer is just amazing. I use this platform daily for communicating processes and notifying decisions to our customers and agents." -Yeiry G.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.6 (77 reviews)				Add New	Add New	4.4

Mojo Helpdesk

Best for education/nonprofit sectors.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 21-days trial available Team, $13/agent/month, billed annually Business, $22/agent/month, billed annually Enterprise, $31/agent/month, billed annually		Add New
Recent user feedbacks				Add New	Add New	Add New
“Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy." -Didzis D. “The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it." -Anonymous “Organization and ease of reporting the quantity of work being completed on a regular basis." -Rocky R. “Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks." -Russ S.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.5 (72 reviews)				Add New	Add New	4.4

SupportCandy

Best for WordPress-based support ticketing.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free version available Personal, $7/month for 1 site license, billed annually Professional, $13/month for 5 site license, billed annually Agency, $25/month for 20 site license, billed annually		Add New
Recent user feedbacks				Add New	Add New	Add New
“We use SupportCandy as a system to process maintenance requests at a school. It’s a great way to manage and process the multitude of requests coming in from various departments." -warrenogs “This is a great product and the support team are five star!!" -frontierflyfishing “Saving time, huge support, professional and more, you will never regret." -esaeed1 “I love the plugin and but above all support is the best added value, Tthey are always reachable and available to fix any issues. Good job!" -forprof				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.9 (271 reviews)				Add New	Add New	4.4

TeamSupport

Best for B2B customer collaboration.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Chat support, $29 /agent/month, for better conversational experiences Essential support, $35 /agent/month, for basic ticketing Professional support, $49 /agent/month, for advanced functionality (fully customized) Enterprise Support, contact to sales		Add New
Recent user feedbacks				Add New	Add New	Add New
“Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors." -Tyler R. “Overall its expressive and much useful portal for organization and the customer" -Deepak N. “The support from Team Support is top notch. THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible." -Daniel W. “I really like TeamSupport a lot. It has helped us get in touch with our customers through live chats, IT ticketing system, and reply to inquiries on time, thus improving our relationship with our customers." -Mizanur Rahman M.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.5 (850 reviews)				Add New	Add New	4.4

SalesForce Service Cloud

Best for Salesforce CRM users.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 30-days trial available Starter suite, $25/user/month, billed annually Pro suite, $100/user/month, billed annually Enterprise, $165/user/month, billed annually Unlimited, $330/user/month, billed annually Einstein 1 Service, $500/user/month, billed annually		Add New
Recent user feedbacks				Add New	Add New	Add New
“It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable." -Kelly B. “I enjoy using the product. Think it streamlines your work by having everything in one app." -Bret B. “Salesforce has been an amazing CRM and provides great flexibility in their Service cloud platform. From case/ticket management to creating a portal for customers to ask their questions and find answers via knowledge base, Salesforce has it all." -Vershley J. “Has been an excellent way to transform business processes and modernise our technology stack." -Alex C.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.4 (787 reviews)				Add New	Add New	4.4

Gorgias

Best for Shopify/Magento e-commerce.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 7-days trial available Starter, starting from $10/month for 50 tickets  Basic, starting from $50/month for 300 tickets, billed annually Pro, starting from $300/month for 2,000 tickets, billed annually Advanced, starting from $750/month for 5,000 tickets, billed annually Enterprise, discussed individually		Add New
Recent user feedbacks				Add New	Add New	Add New
“Overall, there is no other customer service platform I would use or reccomend more." -Connor J. “The overall experience has been fantastic! Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them. Very straight forward." -Michael C. “Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration." -Maria H. “User love it and very few headaches. Some integrations need better docs on how to use advanced functionality." -Anonymous				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.6 (123 reviews)				Add New	Add New	4.4

Awesome Support

Best for WordPress ticket management.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free version available Standard, $13/month, billed annually Pro, $20/month, billed annually Enterprise, $25/month, billed annually Agency, $35/month, billed annually		Add New
Recent user feedbacks				Add New	Add New	Add New
“An excellent plugin with technical support requests for WordPress. The free version has quite a lot of functionality. Thank you very much to the developers!" -stanislav5web “Works for us. Would give it five stars. If it wasn’t a little bit clunky sometimes. Input boxes have become very small, which they tell me is a WooCommerce or other plug-in problem. Which sounds a little bit like passing the buck!" -dohm “It’s great and nice looking plugin for support tickets. It has all features that we need and a nice user interface that integrated well with our website." -wiredwhite “I like the flexibility and the functions. The pricing of the additional extensions could be a little less intensive." -neuronprocessing				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
3.5 (193 reviews)				Add New	Add New	4.4

ServiceNow

Best for enterprise IT service management.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Pricing is hidden, and a business email address is required. Trial, available upon request		Add New
Recent user feedbacks				Add New	Add New	Add New
“So far, ServiceNow is a distraction with no benefit. Unlikely ServiceNow will ever modernize their product. Every year is 1971 for them, with an IBM 3270 "green screen" interface." -James O. “We are using this ServiceNow CSM as our primary Customer Service tool and we are easily able to manage thousands of cases per day which we have found difficult when using other applications in the past." -Ryan W. “The tool is good for any service based organization but needs to focus on some improvements because there are several ticketing tools available in the market with better options." -Anonymous “I am using service now from last two year, i found it very easy comfortable and best application for it ticket and incident management." -Omkar V.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.3 (152 reviews)				Add New	Add New	4.4

SysAid

Best for ITSM with integrated IT asset management.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 30-days trial available Pricing is hidden, and a business email address is required.		Add New
Recent user feedbacks				Add New	Add New	Add New
“Experience with he application has been a love hate relationship sometime it gets on my nerves but at the end of the day it is a general application the organization i work in use." -Rasheed S. “SysAid are great tool and it's not just IT Service Management, HR< and fleet department also use it. e.g., Fleet uses to book and schedule for vehicle rooting maintenance." -Peter A. “Implementation is still happening after go live. That stressful." -Samuel S. “My experience with SysAid so far is great. The integration with teams makes it more flexible and user friendly." -Stephanie S.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.5 (484 reviews)				Add New	Add New	4.4

Atera

Best for MSPs needing RMM + PSA integration.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 30-days trial available Pro, $129/user/month, billed monthly Growth $179/user/month, billed monthly Power $209/user/month, billed monthly Superpower, discussed individually		Add New
Recent user feedbacks				Add New	Add New	Add New
“Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget." -Robert M. “I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone." -Raymond M. “Atera is a good all in one tool for managing. It is easy and has many useful features. It could be better but it still provides a good value." -Akanksha S. “I appreciate what Atera did with a CRM system that also includes a computer management system I’ve been working with it for 3 years now and I’m content with the support and uptime of the service." -Shaked T.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.6 (422 reviews)				Add New	Add New	4.4

Teamwork Desk

Best for Teamwork project suite users.

Ticketing System		Add New	Pricing and Free Trial		Add New
		Add New	Free 30-days trial available Starter, $9.50/user/month, billed annually Pro, $17.00/user/month, billed annually Premium, $33.00/user/month, billed annually Enterprise, discussed individually		Add New
Recent user feedbacks				Add New	Add New	Add New
“Very responsive and helpful team. You will usually get a response within 20 minutes. We love the Teamwork team!" -Jas S. “We are absolutely in love with this platform, we have used several other platforms in the past and Teamwork have made our work easier, creating projects, communicating with customers and organizing our task through the day." -MArielle M. “Teamwork Desk has been a breeze to work with. They have worked with me to resolve any bugs I noticed, and also have worked to implement features that continually make the product better. I would recommend them to anyone looking for a customer service ticketing service." -Danny K. “The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients." -Lisa M.				Add New	Add New	Add New
Overall rating	Customer service	Add New	Overall rating
4.4 (145 reviews)				Add New	Add New	4.4

Features of ticketing system software that users value the most

It’s evident that users prioritize features capable of streamlining workflows, enhancing communication, and boosting efficiency. But which ticketing system features will actually deliver these results for your business? 

For that you need some understanding of these features while comparing ticketing systems.

How to choose the right IT ticketing system software for your customer service

The right ticketing system software acts as a multiplier for support teams. However, selecting the right IT ticketing system isn’t easy if you don’t know where to start and what the outcome will be. 

Below is a step-by-step process to choose a solution that aligns with your organization’s unique needs.

1. Assess your team’s needs

Start by identifying your support team’s pain points and goals. 

Identify:

This clarity will help you prioritize features like multi-channel communication, SLA management, or access controls based on your workflow demands.

2. Prioritize core features

Align the system’s capabilities with the functionalities your team values most (as highlighted in the previous section). 

For example:

Ensure the tool supports both ITIL frameworks for enterprise teams and flexibility for simpler workflows for smaller teams.

3. Evaluate integration capabilities

Your ticketing system shouldn’t operate in isolation. Look for seamless integration with:

4. Consider scalability

Choose a system that grows with your business. 

Identify:

Scalability ensures you won’t outgrow the system within a year.

5. Focus on user experience

A clunky interface frustrates agents and slows down resolutions. 

Prioritize:

A system that’s easy to use boosts agent productivity and reduces resistance to change.

6. Test automation and AI capabilities

Good IT ticketing systems leverage AI and modern automation. Test valuable features like:

Look for smart automation to reduce manual work and accelerate resolutions.

7. Review security and compliance

For industries like IT, e-commerce, finance, or government, ensure the system offers:

Data encryption and regular security updates are non-negotiable.

8. Compare pricing models

Sometimes, the system starts with a cheap price, but the costs might grow like mountains with necessary addons. So, comparing these prices:

9. Leverage free trials and demos

Most vendors offer 14–30-day trials. Use this time to:

A hands-on trial reveals whether the system aligns with real-world workflows.

10. Check vendor reputation and support

It’s the last but the most important part of evaluating a ticketing system. 

Research:

A responsive vendor ensures quick resolution of technical hiccups.

Wrapping up

So, till now, you have all the tools and detailed procedures to choose the best ticketing system that fits your needs. 

The systems presented here are the best ticketing system software for 2025, each catering to different user needs and goals. However, if you’re using a WordPress website and need a fast, compact ticketing plugin with flat pricing, Fluent Support is definitely worth trying.

The post Top IT Helpdesk Software and Ticketing System in 2025 appeared first on Fluent Support.

Few years ago, I was setting up an eCommerce for one of my clients. I was hoping just installing WooCommerce will give me everything that my client asked for. But unfortunately that’s not the case. I needed to install a few more WooCommerce extensions and plugins to actually make it an efficient online store. 

Now we know what WordPress plugins are. But extension can be a bit confusing.

In simple words, extensions, also known as addons, are plugins for plugins to extend functionality. 

10 Best WooCommerce extensions and plugins 

Here I am listing the must-have WooCommerce plugins and extensions for any online store. But besides this, you might need a few other extensions as well for your unique need. For your better understanding, I have categorized these and suggested one best plugin or extension for each. 

Categories are, 

1. Store management 

You need to keep your online store organized. Like a physical store, it can really messy during the rush hour. So you need a feature inventory tracking, stock control, and a smooth backend workflow. A well-structured system prevents stock shortages and unnecessary waste and keeps the operations more efficient. 

Extension: ATUM Stock Manager for WooCommerce 
ATUM is a FREE WooCommerce inventory management plugin, offering powerful control over your WooCommerce stock, suppliers, SKUs, prices, and more—all within the familiar WordPress interface. It has some good features like Stock Central and real-time Dashboard Statistics. It enables managing your WooCommerce inventory has never been easier or more efficient. 

2. Customer management 

A good customer relationship leads to repeat sales and increased revenue. Keeping track of customer data, automating marketing, and offering personalized reach out improves the customer experience. 

Plugin: FluentCRM 
FluentCRM is a self-hosted email marketing automation plugin for WordPress that seamlessly integrates with WooCommerce and manages leads, customers, email campaigns, and more. It tracks WooCommerce abandoned carts, and can trigger automated email sequences, manage learners and affiliates, and monitor user activities. 

3. Content and SEO 

We all know content is the key, that’s also true for an online shop. An optimized store appears more on search and leads to more visitors and improves search rankings. Clear product descriptions, structured metadata, and proper on-page optimization ensure better search impression. 

Plugin: Yoast WooCommerce SEO 
WooCommerce pairs easily with Yoast WooCommerce SEO plugin. It unlocks extra tools and features like product-specific SEO content analysis, best practice technical SEO for eCommerce, and the ability to generate titles and meta descriptions for your products automatically. 

4. Customer experience 

A simple, user-friendly and familiar store layout encourages customers to explore more. That leads to purchasing more. Offering flexible product customization, clear navigation, and customized recommendations creates a better shopping experience. 

Extension: WooCommerce Product Options 
WooCommerce Product Options lets you easily add customizable product fields like checkboxes, text fields, and file uploads. With features like live previews, conditional logic, and flexible pricing, you can adjust prices based on customer selections. You can also upsell related products, offer upgrades, and more. 

5. Marketing and analytics 

Tracking customer activity is a must. It helps to make and refine marketing strategies that lead to better sales performance. You need to be able to list products on external platforms, showcase customer reviews and analyze your store data for better product placement. 

Extension: Google for WooCommerce 
Google for WooCommerce makes it easy to connect your WooCommerce store to Google Merchant Center, showcasing your products across Google Search, Shopping, Gmail, YouTube, and the Display Network. Drive traffic and sales to your store, either for free or with ads. You can analyze the data from Google Analytics and make a better placement strategy as well.

Plugin: WP Social Ninja

WP Social Ninja is the all-in-one WordPress social tool. This powerful plugin seamlessly brings social feeds, user reviews, and chat widgets right into your website, acting like a social Swiss knife for your brand. It can automatically showcase your latest social reviews, display real-time feeds from multiple platforms, and enable instant chat support with messenger integrations—all in one sleek solution.

6. Payment gateways 

A checkout process with multiple payment methods gives customers more freedom to purchase. And that means less abundant cart. A secure, trusted, fast transactions reduce drop-offs and keeps customers happy. 

Extension: Square for WooCommerce 
The Square plugin for WooCommerce allows you to securely accept payments, synchronize sales, and manage inventory and product data between WooCommerce and Square POS. It ensures PCI and SAQ A-level compliant, and supports the Square payment, Apple Pay®, Google Pay, WooCommerce Subscriptions, and Pre-Orders. You will have a customizable payment form, and allow customers to save payment methods. 

7. Product customize and add-Ons 

You have to give your customers more ways to personalize the orders. This is a great way to increase sales potential. Additional customization options enhance the shopping experience and improve customer retention. 

Extension: YITH WooCommerce Product Add-Ons 
YITH Product Add-ons lets you add customizable options to your product pages. You can create endless blocks of options, such as radio buttons, checkboxes, text boxes, and drop-down menus, for any product or category. It lets you set prices for each option, offer discounts, or allow free options.  

8. Security and backup 

It’s common to get attacked by hackers to a growing store. So, securing the store is the first priority that also protects customer data. Check the security on a regular basis and back up the store to prevent probable business damage. 

Extension: Security for WooCommerce 
Security for WooCommerce helps prevent fraud by blocking transactions from VPNs, proxies, and countries you don’t sell to. It also offers features like limiting access to the cart and checkout, and securing downloadable products. You can also set time-based order restrictions, scan for malware, and enhance security with 2FA protection.  

9. Support and customer service 

A responsive, fast, brand-aligned customer support system builds trust and brand reputation. A feature-packed help desk setup ensures faster responses and improves First Response Time (FRT). 

Plugin: Fluent Support 
Fluent Support is an all-in-one customer support solution that centralizes your support system with multiple business email piping, automated workflows, and efficient ticket management with advanced conditional search. 

It features customizable support portals by Gutenberg block, ticket segmentation by product, tags or inbox, priority setting, and detailed reporting to track agent performance and heatmap to find busy support days. 

The plugin includes productivity tools like saved replies, and agent permissions. For power users, REST API and tons of webhooks. It’s fully GDPR-ready and self-hosted, Fluent Support also includes AI-powered features to craft responses, analyze tone, and improve communication. 

10. Accounting and reporting 

You need to track every penny in a business. Pro level of financial tracking keeps business operations organized and potentially grows. So, WooCommerce automating data syncing with accounting tools saves time and reduces errors, of course, it’s another must-have. 

Extension: QuickBooks Sync for WooCommerce 
QuickBooks Sync automates your WooCommerce store accounting by syncing orders, payments, customers, products, inventory, and more with QuickBooks. This plugin saves time and reduces errors with a two-way sync that updates data every 5 minutes. It has a friendly user interface and is powerful enough for advanced stores. 

Wrapping up 

Starting a successful online store goes beyond JUST installing WooCommerce. The combination of right extensions and plugins can turn your basic store into a powerful business tool. You might get a few tools like store management or payment system out of the box in Woo, but we all know that’s not for a growing business. 

Every business is different, so while these plugins are a great starting point, you may need others that fit your specific niche as well. In the meantime, I hope the list of the best WooCommerce extensions helps you to start efficiently. It’s about more than just adding features—it’s about building a store that can compete. 

The post Best WooCommerce Extensions and Plugins to Consider in 2025 appeared first on Fluent Support.

Imagine running your business without ever having to search for a contact, email, or sales history again. Sounds great, right?

That’s exactly what customer database software does. It keeps your customer data neat, organized, and accessible in a few clicks.

In this comprehensive blog, we will discuss the five best customer database systems for your business. Plus, you will get an idea of what this is and what you should look for in the software.

Let’s get started reading the blog.

What is customer database software?

Top 5 things you must look for in a customer database software

Got a pretty good (clear) idea of what customer database software is? We’re confident that you do!

Now, let’s look at five things you need to look for in a customer database software system.

1. Ease of use

First things first: you need to check in a customer database software whether it is easy to use or not.

A customer database software system should have a simple and intuitive interface. It should make finding customer details, updating records, and tracking interactions hassle-free.

Even a tech-savvy guy could easily get overwhelmed by a complex or cluttered interface. Just think how newbies or seasoned users would feel.

Of course, a complicated system can slow you down, frustrate your team, and could lead you to several mistakes. The point of using a customer database software system is to make your life easier and effortless, not harder.

Clear enough?

Again, if starting and using a product requires significant learning phases, that’s worrisome.

You must look for an organized dashboard, a clear layout, and even drag-and-drop features. These will help you effortlessly manage your customer data.

Tips: If you’re just starting out, choose free (or budget-friendly) customer database software with a beginner-friendly interface. If you’re more experienced, choose one that allows deeper customization and advanced automation.

2. Automation

Implementing automated solutions within a customer database management system can drastically enhance your business’s ability to manage customer data.

By executing this correctly, you could easily automate repetitive tasks like sending follow-up emails, updating contact details, or assigning tasks to team members without extra effort (well, well, save hours to focus on other strategic tasks).

Moreover, it could help you minimize human errors.

For example, if a customer fills out a form on your site, automation can instantly add them to your database and send them a welcome email. There is no need to input data or remember to send messages manually.

It’s like letting the software handle it.

Note: Most of these automation features work best when your database system is integrated with a CRM.

So, when picking a customer database management system, consider the presence of automation.

3. Scalability

Scalability is something you definitely want to consider when picking the right customer database software. As your business grows, your database needs to grow with it (more customers, more data, more everything).

So, customer database software needs to adapt to your growing needs. If it can’t keep up, you’ll face unnecessary challenges.

Whether you’re handling an increasing number of customers or managing larger datasets, a scalable system ensures everything stays organized and accessible.

You won’t have to worry about losing data or struggling with a system that’s too slow. And that’s the charm of a scalable system.

That’s why, when choosing customer database software, always check its scalability. Make sure it offers flexible plans or upgrade options to grow alongside your business.

4. Security

Security isn’t optional; it’s a must when handling customer data. Neither you nor your customers want sensitive information to fall into the wrong hands.

That’s exactly why you need to choose customer database software with top-notch security features.

Look for encryption, access controls, regular backups, and 2FA within the software system.

Encryption keeps data safe from hackers. Access controls ensure that only the right people can view or modify the information. Regular backups protect you from data loss due to system failures or cyberattacks.

Lastly comes 2FA-Two-factor authentication (primarily important). This extra layer of security ensures that even if someone gets hold of a password, they can’t access your data without verification.

Also, check if the software complies with industry standards like GDPR or CCPA. This is especially important if you handle customer data globally.

It would be great if you realized the fact sooner: A secure database isn’t just about protecting information—it’s about building trust with your customers.

So, the key takeaway is that security in customer database software should be your top priority, not something you think about later. Pick software that safeguards your customer data so you can focus on turning data into business success (without worrying about breaches).

5. Customer support

No matter how great your customer database software is, there will come a time when you need help (questions or issues).

Maybe a feature isn’t working as expected, or you get stuck when trying to customize something. And when that happens, solid customer service can be a lifesaver (game-changer).

So, think twice about customer support in the software system before choosing any.

Check which support system they’re available in. Look for multiple support channels, such as live chat, email, helpdesk management system, phone, or even a knowledge base. It’s wise to check if the support channel you’re comfortable with is available.

Here, availability matters, too. Some software providers offer 24/7 support. That could be great for you.

On the other hand, some other software providers operate support systems during their business hours. If your business operates outside of those hours, this could cause complications.

Also, see if they offer priority support for paid plans. It could save you when you need fast assistance.

The bottom line is that good customer support ensures you spend less time fixing problems and more time using the software to manage customer data better.

So before making a decision, check how the company stands behind its product.

5 best customer database software

Now, you are stepping into the most crucial section of this blog.

Here, you will get to see our top five picks for customer database software.

Excited to learn?

Let’s get started.

1. Salesforce

Salesforce is one of the most well-known CRM solutions, trusted by businesses of all sizes.

It provides a cloud-based customer database software that helps businesses automate workflows, track interactions, and make data-driven decisions.

Boom to its AI-powered features (Einstein). It not only stores customer data but also predicts future trends and buying behaviors.

Salesforce centralizes all customer details, such as contacts, emails, purchase history, and more, under one platform.

Businesses can manage leads, automate tasks, and integrate Salesforce with hundreds of other tools for a seamless workflow. The platform offers a highly customizable interface, making it easy to tailor dashboards and reports based on unique business needs.

We found it to be excellent customer database software. That’s why we ranked it first on our list.

Key features:

• AI-powered insights with Einstein Analytics.
• Advanced automation and workflow management.
• Scalable for businesses of all sizes.
• Multi-channel customer communication.
• Real-time analytics and reporting.
• Extensive third-party integrations.
• Highly customizable dashboards.
• Mobile-friendly CRM solution.
• Customer segmentation for targeted marketing.
• Cloud-based access for remote teams.

Noted drawbacks in Salesforce

• Significant learning curve.
• Expensive for small businesses.
• Too many features can be overwhelming.

Ratings and reviews

G2: 4.4 out of 5 with 23,000+ reviews.

Software Advice: 4.4 out of 5 with 18,500+ reviews.

Pricing

Salesforce offers a variety of pricing plans, including a Free plan for basic CRM features.

The Essentials plan starts at $25/user/month for more comprehensive tools, while the Professional plan at $75/user/month includes advanced capabilities.

For extensive needs, the Enterprise plan is $150/user/month, and the Unlimited plan at $300/user/month provides extensive support and customizations.

Add-ons and third-party integrations may incur additional costs. Pricing can vary based on region and specific requirements. 

Note: Pricing can vary based on specific requirements, so we recommend that you contact Salesforce for a pricing plan that fits your needs.

These options ensure businesses can choose the right plan for their needs and budgets.

2. Hubspot CRM

The second contender on our list is HubSpot CRM.

HubSpot CRM is free customer database software for small businesses with an intuitive, easy-to-use interface.

It’s perfectly designed for startups and growing businesses that need a reliable way to track leads, manage customer interactions, and automate marketing efforts without spending a fortune.

HubSpot organizes customer interactions, deals, and communication in a highly visual dashboard. It provides seamless email tracking, pipeline management, and real-time notifications when a customer opens an email or interacts with your business.

The best part about Hubspot CRM?

The free plan includes robust features, making it one of the best options for small businesses.

So, if you have a really tight budget and you own a small business, consider it.

Note: Don’t assume it’s only for small businesses. Companies of all sizes can use its advanced features with the pro plans to manage their customer data.

Key features:

• Free forever plan available
• Email tracking and automation
• Integration with marketing tools
• Sales pipeline management
• AI-powered lead scoring
• Call tracking and recording
• Customizable reports and analytics
• Social media monitoring
• Drag-and-drop workflow automation
• Contact and deal segmentation

Noted drawbacks in Hubspot CRM

• Limited reporting in the free plan.
• Limited customer support in the free plan.
• Advanced features require paid plans.
• Limited customization compared to competitors.

Ratings and reviews

G2: G2: 4.4 out of 5 with 12,000+ reviews.

Software Advice: 4.5 out of 5 with 4,300+ reviews.

Pricing

HubSpot CRM offers a Free plan with robust features such as contact management, deal tracking, and email marketing, which makes it a top choice for small businesses.

For businesses ready to scale, the Starter plan begins at $20/month (billed annually) and adds email marketing, live chat, and basic automation tools. This tier is ideal for growing teams looking to streamline their sales and marketing efforts.

The Professional plan starts at $890/month (billed annually) and includes sales automation, custom reporting, and marketing automation.

The Enterprise plan, at $3,200/month, offers predictive lead scoring, custom objects, and advanced analytics.

Note: Add-ons and third-party integrations may incur additional costs. Pricing can vary based on specific requirements, so we recommend that you contact HubSpot for a pricing plan that fits your needs.

HubSpot’s tiered pricing ensures businesses of all sizes can find a plan that fits their goals and budget.

3. Zoho CRM

Zoho CRM is a widely used solution known for its affordability, feature-rich platform, and user-friendly interface. It provides an all-in-one platform for managing and nurturing customer relationships effectively.

This CRM is designed for businesses that need simple yet powerful customer database software with AI-driven insights, automation, and lead management.

It could meet the needs of businesses of all sizes. Whether you’re running a startup, a growing company, or an established enterprise, Zoho CRM is worth considering for customer database management.

Zoho CRM offers multi-channel engagement, enabling businesses to connect with customers on different platforms. It supports seamless interaction via email, phone, live chat, and social media.

The fantastic thing about Zoho CRM is its AI-powered assistant, Zia. It provides predictive analytics and automation to help sales teams close deals faster.

Especially, you can customize workflows, set up automation, and integrate the CRM with over 100+ apps for enhanced functionality and adaptability.

Whether you’re streamlining sales processes, improving lead management, or automating routine tasks, Zoho CRM empowers you to achieve your goals with ease and efficiency.

Key features:

• AI-powered sales assistant (Zia)
• Social media and email integration
• Customizable dashboards and workflows
• Lead and contact management
• Advanced analytics and reports
• Customer journey mapping
• Integration with over 100+ apps
• Real-time notifications and alerts
• Territory management for sales teams
• Drag-and-drop automation builder
• Mobile CRM for on-the-go access

Noted drawbacks in Zoho CRM

• It can be slow with large data sets
• UI could be more modern
• Some features require add-ons

Ratings and reviews

G2: G2: 4.1 out of 5 with 2,700+ reviews.

Software Advice: 4.3 out of 5 with 6,900+ reviews.

Pricing

Zoho CRM offers a Free plan that includes essential features such as lead management, contact management, and basic automation, making it an excellent starting point for small businesses.

The Standard plan starts at $14/user/month (billed annually) and adds workflow automation, email marketing, and sales forecasting. This tier is perfect for teams looking to scale their operations without breaking the bank.

The Professional plan, at $23/user/month (billed annually), includes advanced features such as Blueprint, CPQ, SalesSignals, Inventory management, Webhooks, Assignment rules, Validation rules, Kiosk Studio, Google Ads integration, and all the features in the basic plan.

For more comprehensive needs, the Enterprise plan is available at $40/user/month (billed annually). This plan includes Zia—AI assistant, Territory management, Custom functions, Journey orchestration, Multi-user portals, Page layouts, Client scripts, Approval process, Sandbox, and obviously all the features in the professional plan.

Lastly, the Ultimate plan, at $52/user/month (billed annually), provides extensive features, including Enhanced feature limits, Extended AI capabilities, Advanced customization, Data preparation, Augmented analytics, Data storytelling, Unified business insights, Advanced administration, and all the features included in the enterprise plan.

Well, Zoho CRM’s flexible pricing ensures businesses of all sizes can find a plan that aligns with their goals and budget.

4. Freshsales

Freshsales by Freshworks is an AI-powered customer database software that helps companies optimize sales and customer relationships.

The software provides an end-to-end CRM solution with built-in communication tools. It allows teams to manage contacts, send emails, and schedule appointments (all from one place).

Even more, Freshsales delivers a 360-degree view of customer data.

You could efficiently track interactions, prioritize leads with AI-based scoring, and automate follow-ups for a streamlined workflow. Well, its Multi-touch customer journey tracking ensures every lead gets the attention it deserves.

Key features:

• AI-powered contact scoring.
• Email and phone integration.
• Built-in sales automation.
• Predictive analytics for lead conversion.
• Drag-and-drop deal pipeline.
• Custom email sequences.
• Multi-touch customer journey tracking.
• Appointment scheduling tools.
• AI-driven chatbot integration.
• Mobile CRM for on-the-go management.

Noted drawbacks in Freshsales

• Limited customization in lower plans.
• Reports can be complex for beginners.
• Requires training for full utilization.
• Integration limits with niche applications.

Ratings and reviews

G2: G2: 4.5 out of 5 with 1,200+ reviews.

Software Advice: 4.5 out of 5 with 600+ reviews.

Pricing

Freshsales offers a Free plan that covers essential features like Kanban views, built-in phone and email templates, and live chat. This makes it ideal for small teams of up to three users, providing the necessary tools to manage customer relationships efficiently.

For advanced capabilities, tiered plans are available starting at $9, $39, or $59 per user per month (billed annually).

The growth plan starts at $9 per user per month (billed annually). It includes Kanban View, Contact Lifecycle Stages, Email Templates, Custom Fields, Basic Workflows, Contextual Collaboration with Slack, Product Catalog, Curated Reports, Freshworks Marketplace, 1 CPQ license, Mobile App, 24×5 Support, and so on.

Freshsales’s pro plan includes everything in growth plus Contact Scoring by Freddy AI, Custom Sales Activities, Advanced custom fields, Auto-assignment Rules, Territory Management, Sales Sequences,  Sales Emails by Freddy AI, and more. And this plan starts at $39 per user per month (billed annually).

Finally, you can explore the enterprise plan starting at $39 per user per month (billed annually). The enterprise plan includes everything in the pro plan plus Custom Modules, Forecasting Insights by Freddy AI, Workflows for Custom Modules, Sandbox, and so on.

5. FluentCRM

Lastly, here is the last software in the rundown that we would like to suggest to you as one of the best customer database software systems, FluentCRM.

This one is a WordPress-based customer database management solution designed for businesses that run their websites on WordPress.

Unlike the earlier CRMs on our list, FluentCRM uses a different approach. It runs directly inside your WordPress dashboard, so you don’t need third-party cloud storage. This setup ensures your customer data stays within your WordPress environment, which could provide you with better security and complete control.

This CRM allows your business to manage contacts efficiently, automate email campaigns, segment audiences, and track customer interactions. Like the CRM we mentioned, this single platform could help you be superbly organized.

With its built-in email marketing automation, you can effortlessly design and execute targeted campaigns to engage with your audience. This software also includes sales funnel tracking and seamless WooCommerce integration.

This makes it particularly suitable for those (might be for you) who have built their businesses on the WordPress platform and seek a robust, nuanced customer database solution.

So, we suggest you explore (must try) FluentCRM as your top pick for customer database management software if you are building your business in the WordPress environment.

Key features:

• Deep WordPress integration
• Email automation and tagging
• One-time payment option
• Contact segmentation and personalization
• Sales funnel tracking
• Built-in email campaign builder
• Seamless WooCommerce and LMS integration
• Drip email marketing capabilities
• Advanced analytics and reporting
• GDPR compliance features

Noted drawbacks in FluentCRM

We found hardly any drawbacks in FluentCRM. Here, the only drawback is that it is only available for WordPress users.

Ratings and reviews

G2: 4.6 out of 5.

WordPress: 4.6 out of 5.

Pricing

FluentCRM offers a Free plan that covers essential features such as email marketing automation, contact management, audience segmentation, and more.

You can unlock the pro plan with a one-time annual payment of $129, $249, or $499. Pick the best one that perfectly aligns with your business and budget,t obviously.

Well, FluentCRM is a versatile and cost-effective CRM solution that could be best for managing customer data if you are in the WordPress environment.

Wrapping up

So, here you come to the end of the content.

Congratulations! You’ve read this comprehensive blog (listicle) thoroughly.

Now, it’s your time to pick the best customer database software for your business. It needs to be perfectly aligned with your needs, budget, and goals.

We suggest choosing from our recommendations. But even if you have other preferences or aren’t selecting one from our list, make sure to consider the key factors we mentioned when choosing a customer database software.

That’s all from our end. Thanks for taking the time to read this blog.

The post 5 Best Customer Database Software to Choose from appeared first on Fluent Support.

But before we dive into the tools, let’s see why you need code review in general.

Advantages of code review

Reviewing code can save you a lot of time and money. Here is how reviewing code can help your project.

• Find bugs at an early stage. It’s easier and cheaper to fix the bug.
• A review from the beginning can ensure the consistent best practice of coding in general.
• Reviewing the code gives a better understanding of how the system works. As a team, you get the most benefits out of it.
• On-the-go code reviewing can establish a high level of software security.
• A code review can also bring the whole team on the same page about the project. It eliminates miscommunication and gives a clear picture.
• Stakeholders like a clean, bug-free system with a continuous update report. Code review makes this process easy by measuring finest technical quality

Code review tools

There are a lot of code review software programmes on the market. But we made this list based on functionality, popularity in the community, and usability.

1. GitHub

GitHub is a code-hosting platform. Developers can create, store, manage, and share their code. They also keep track of all the version controls. Github has lightweight code review tools built into every pull request.

2. Rhodecode

Rhodecode is an open-source platform specifically designed for code review. Unlike GitHub, it’s solely focused on code review and team collaboration.

3. Codacy

Codacy is a pure code review tool. But instead of being a static tool, it provides automatic suggestions on the go.

4. Gerrit

Gerrit is an open-source code collaboration tool. Developers review the source code directly. It’s a web-based system.

5. GitLab

GitLab is a DevOps tool. You can create, secure, and operate systems right in it. The code review feature is integrated into its Git repository management.

6. Bitbucket

Bitbucket is a code repository hosting service by Atlassian. This system is not built on any third-party platform but is separately developed as a repo management system.

7. Trac

Trac is an open-source project management and bug-tracking system. It is fully web-based and offers version control and code documentation conveniences.

Code review process

There are a few things you have to keep in mind when you are reviewing code.

1. What is the code doing? You have to understand what the code is doing. Link the possible outcomes and figure out the efficient solution to this. If you do not have a proper understanding of some particular function or step, ask first.

2. Check the style. Check the coding standard and method that the project is using. That may include variable naming, code organization, and so on.

3. Test the code. After determining everything, test the code. You have to ensure that the code is giving the output what it’s supposed to do. You can follow a checklist to do the testing.

4. Inspect the code. If the code works properly, now you can inspect it for fine-tuning. It could be about better formatting, code optimization, or just reducing the line of coding.

5. Compile your review. Organize and list all the reviews in one place for better understanding. It can be a simple note-taking app or an online word-processing tool like Google Docs. You can also use code review or project management tools for this.

6. Communicate and share. The final stage is sharing the final review. It’s better to share everything point-by-point in the documentation. Some may prefer a short meeting to discuss.

Wrapping up

Reviewing code can save a lot of time and money in the process of making any software or system. If code reviews become excessively time-consuming or stall project progress, they lose their effectiveness.

Code review tools can mitigate these issues. Besides resolving human error, it also helps you apply the best practices of coding.

The post Best Code Review Tools for Developers [2025 Edition] appeared first on Fluent Support.

Here’s a stat to grab your attention: 81% of brands use affiliate programs to boost brand awareness and drive more sales (thanks, Bebusinessed, for this statistic). Now, the real question—are you part of that 81%, or are you still on the sidelines?

Don’t sweat if you haven’t launched your affiliate program yet. This guide will help you create and manage a killer affiliate program for your WooCommerce store step by step.

Let’s get started!

What is an Affiliate Program?

Benefits of Adding an Affiliate Program to Your WooCommerce Store

An affiliate program is a performance-based marketing strategy where you partner with individuals or businesses to promote your products. In return, they earn a commission for successful sales.

Let’s explore key benefits in detail.

Enhanced Sales and Revenue Generation

When you implement an affiliate program, you create multiple revenue streams through your network affiliates. Each affiliate is a dedicated sales representative who earns only when they successfully generate sales.

This arrangement naturally encourages high-quality promotion efforts, as affiliates are motivated to convert their audience into your customers. The beauty of this system lies in its scalability.

While your regular marketing efforts may reach a limited audience, a dozen or more affiliates can promote your products to their unique audiences, expanding your sales potential.

Cost-Effective Promotional Strategy

The pay-for-performance nature of affiliate marketing makes it one of the most cost-efficient marketing channels available. Unlike traditional advertising, where you pay upfront regardless of results, affiliate marketing operates on a commission basis – you only pay when a sale occurs.

This significantly reduces your financial risk and ensures a positive return on investment. Consider the numbers: if you set a 10% commission rate and your product margin is 40%, you maintain a healthy 30% margin while effectively outsourcing your marketing efforts.

Strengthened Brand Advocacy and Trustworthiness

Affiliate marketing creates a unique form of social proof for your brand. When affiliates promote your products, they verify their quality with their reputation. 

This third-party endorsement carries significant weight with potential customers, as people tend to trust recommendations from individuals they follow rather than direct advertising from brands. 

The relationship becomes particularly powerful when affiliates create detailed product reviews, tutorials, or testimonials that showcase your products in real-world applications.

Broadened Reach and Growing Customer Base

Your affiliate network can help you access entirely new market segments that may be difficult to reach through traditional marketing channels.

Each affiliate brings its unique audience with established trust and engagement. This diverse exposure helps your brand reach untapped demographics, geographical locations, and interest groups. 

For example, a fashion blogger in Australia can help your US-based store break into the Australian market. And a tech reviewer can help introduce your products to a more technically inclined audience.

Live Performance Tracking

Modern affiliate marketing platforms integrate easily with WooCommerce and provide real-time insights into your program’s performance. This data-driven approach lets you understand which affiliates, products, and promotional strategies are most effective.

You can track metrics such as referrals, click rate, and conversions for each affiliate. This information helps you make informed decisions about commission structures, promotional materials, and affiliate partnerships.

8 Easy Steps to Create a WooCommerce Affiliate Program 

If you are looking for an easy and feature-rich plugin for your WooCommerce site, WC Affiliate can be a good option.

This section will guide you through setting up an affiliate program with this plugin.

Step 1: Install WC Affiliate on Your WooCommerce Site

WC Affiliate has both free and pro versions for WooCommerce. Initially, you must install and activate the free version of WC Affiliate. Once you have activated the plugins, it’s time to set up the plugin for your website.

You need to activate the license from the WC Affiliate >> Settings >> License tab for the pro version. This will enable all the premium features available in WC Affiliate.

Step 2: Complete the Setup Wizard

Click on the Setup Wizard showing on your plugin. It will take you to the WC Affiliate setup page.

Here, you need to set the Affiliate Dashboard, or you can create a new one for your affiliates.

On the next page, click the Next button to configure the commission type, amount, minimum payout, and cookie.

Finally, setting the referral statuses, click the Finish button to complete your setup.

Step 3: Configure the Basic Settings

In this step, we will show you how to set up a commission for your affiliate. In the Basic Settings, you can easily set the commission type and amount according to your preferences.

You can also set other settings if you want to provide a bonus for referral click and set the amount for it. Also, if you want to give a bonus for recurring orders you can do this using WC Affiliate. If any website owners let the affiliate refer themselves, they can enable this within the Allow self-referral.

Step 4: Set up Advanced Settings

In advanced settings, you can set the referral key, token type, cookie name, ReCAPTCHA, and much more. The best part is that this option is also available if you want to credit your affiliate once.

Step 5: Choose and Set Payout Options

For flexible Payout options, you can process payouts using PayPal or Stripe, and also manually. To set the payout feature in your WooCommerce, provide the necessary options with the proper details (Client ID, Secret Key).

Step 6: Set Multi-tier Commission

You can set a multi-level commission from the multi-level commission tab in WC Affiliate. With this feature, you can set the commissions to multiple layers of affiliates. In this, an upper-level affiliate is credited for every referred sale made by the lower-level affiliate he/she brought into your program.

Step 7: Set Emails and Customize the Message

This feature is exceptional. You can set customized emails to welcome and keep your affiliates updated. For this to the Messages and Email tab to customize and set your email.

The email option is available for both admins and affiliates.

Step 8: Create Custom Links

You can create a custom short link with the WC Affiliate Shortlink feature. Not only this, you can provide your affiliate with a beautiful and handy dashboard to create their short link.

Besides with this affiliate dashboard, your affiliates can see every update within their dashboard. Such as visits, referrals, transactions, coupons, banners, etc.

P.S. Do not forget to click the Save Settings button after you make any changes here.

Best Practices for Affiliate Programs

As you have successfully built your affiliate marketing program, you must look into some best practices to get the most profit. Here are some tips to optimize your WooCommerce affiliate program:

Choose the Right Affiliates

Before you onboard any affiliate, ensure they align with your brand and target audience. You can look for individuals or organizations with an engaged and loyal following that matches your ideal customers.

A good fit ensures that their recommendations feel authentic, resulting in better conversions. You should focus on quality over quantity. Having a few committed affiliates can often be more effective than managing a large, less focused network.

Maintain Open Communication

Communication is regarded as the backbone of any strong affiliate partnership. You must keep your affiliate informed with regular updates about campaigns, new products, or upcoming promotions. 

Always share ready-to-use promotional materials, such as banners, links, and content ideas, to make their job easier. You need to be accessible and responsive to their questions or concerns, which helps build trust and a collaborative relationship.

Train and Support Your Affiliate Team

Do not assume that your affiliates know everything about your product or services. It’s better to equip them with the resources they need to succeed, such as detailed product information, insights into your target audience, and tips for effective promotion.

Consider hosting webinars or creating a resource hub for their convenience. Also, provide rewards to high-performing affiliates with bonuses or exclusive perks to keep them motivated and loyal to your affiliate program.

Check Your Competitors’ Affiliate Programs

This part is very important for your affiliate program growth. Studying your competitors can provide you with valuable insights into what works and what doesn’t in your industry. You have to identify the benefits they offer their affiliates, such as commission rates or promotional support, and consider how you can offer something unique or more attractive.

You have to stay aware of your competitor’s strategies to refine your affiliate program to maintain a competitive edge.

Track and Evaluate Your Performance

When your affiliate program is live you have to ensure it is delivering results. Regularly monitor performance metrics like clicks, sales, and conversion rates. Use tools to attribute results accurately and identify top-performing affiliates.

Always analyze your return on investment (ROI) and tweak your strategies to optimize performance. This will ensure you are continually improving and getting the most out of your partnership program.

Stay Ahead of the Marketing Trends

The digital marketing landscape is always evolving, so staying updated on new trends is key. You have to be open to experimenting with emerging platforms like TikTok or interactive content formats that engage audiences.

Don’t forget to encourage your affiliates to adopt innovative marketing approaches and provide guidance on how to apply these trends properly. By being proactive, you ensure your program remains relevant and competitive.

Wrapping up

In today’s world, setting up an affiliate program for your WooCommerce store is a smart move. Affiliate marketing is also a cost-effective solution that can help you boost your site sales and expand your audience.

By following this guide, you now have all the things needed to launch and manage your affiliate program effectively. As you grow your affiliate program with the following method, remember to stay adaptable, leverage marketing trends, and continuously refine your strategies based on data insights.

Frequently Asked Questions (FAQs)

The post How to Add an Affiliate Program in WooCommerce: A Complete Guide  appeared first on Fluent Support.

Last year’s Black Friday and Cyber Monday broke records with $9.12 billion in sales, and this year is expected to go even bigger.

If you’ve been with us before, you’ll remember our marketer’s guide to Black Friday & Cyber Monday This year, we’re back to BFCM with some of the most high-priority WordPress Black Friday Cyber Monday deals.

So, gear up and get ready to grab the most out of your BFCM shopping!

Best WordPress Black Friday Cyber Monday deals

You will get the discount percentages (%) or best rates, coupon codes, and validation dates, for every WordPress deal mentioned here.

1. Fluent Support – Best WordPress ticketing system with AI features

Fluent Support is a self-hosted ticketing system that makes customer support easier and more efficient. With Unlimited Tickets and Unlimited Agents, you can scale your support team without any restrictions.

The helpdesk offers AI integration for smarter ticket summarization and tone analysis. That helps you deliver quicker, more accurate responses.

Streamline your support with Workflow Automation to create custom workflows that fit your team’s needs. Integrations (20+) with popular tools ensure everything works together seamlessly, so you can manage support in one place.

Plus, with Advanced Ticket Filters, you can organize and prioritize tickets efficiently. This ensures your team never misses a beat. Fluent Support offers all the flexibility you need to provide smooth, reliable support every time.

Key features

2. FluentCommunity – Fastest WordPress community plugin

FluentCommunity is a powerful tool for creating online communities directly within WordPress. Ideal for teachers, business networks, and special interest groups, this plugin keeps everything in one place so members can connect easily.

The plugin makes it simple to customize your community to match your brand and manage members without hassle. Plus, it’s quick to set up, so you can start building a space for people to learn, share, and grow together right away.

Since FluentCommunity is a top new product, discounts aren’t available—but there’s an even better offer: a lifetime deal is live now, so don’t miss out!

Key features

Duration: N/A
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3. WPSocialNinja – All-in-one social media WordPress plugin

WPSocialNinja is a WordPress social plugin for seamless integration of Social Reviews, Feeds, and Chat Widgets. So, say goodbye to multiple plugins, and save your precious time and money. Manage social content from over 30 platforms on your website effortlessly.

Key features

4. FluentBooking – Ultimate WordPress scheduling solution

FluentBooking is a robust scheduling solution for booking appointments, meetings, webinars, events, sales calls, etc. It’s your all-in-one scheduling solution.

Experience the benefits of streamlined appointment scheduling. This will allow you to invest your time in more valuable and meaningful communications.

Key features

5. FluentBoards – Future of WordPress project management

FluentBoards is a powerful WordPress-based project management solution for organizing tasks, managing teams, and tracking progress. It streamlines your workflow, helping you stay on top of projects with ease.

Whether you’re managing tasks, setting goals, or collaborating with your team, FluentBoards makes project management simple and efficient. Perfect for teams of all sizes, FluentBoards enhances collaboration and ensures every project stays on track.

Key features

Duration: 13th November to 9th December
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Coupon Code: Auto-applied

6. Ninja Tables – Best WordPress table builders

Ninja Tables is one of the most popular WordPress table builders. It streamlines the creation of stunning, responsive tables while simplifying customization. Whether you’re a pro or a beginner, it’s your go-to plugin.

You can craft diverse table types without writing code. Enjoy Ninja Tables’ efficiency, with this great BFCM deal.

Key features

7. Fluent Forms – The fastest WordPress form builder

Fluent Forms is a powerful form builder with smart AI features. You can create simple or complex forms by just dragging and dropping. These forms work perfectly on any device, so they look great everywhere.

You can also add quizzes, surveys, and even payment forms. Fluent Forms has tools to protect your forms from spam. It connects with many popular apps to help you make perfect forms quickly and easily.

Key features